Author | Lightnews

aheadCRM @aheadcrm.bsky.social · 16h

Did you know that #customerexperience and a suitcase have a relationship?

No?

Then it is time for you to learn something new ;)

Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.

zurl.co/2u5hT

aheadCRM @aheadcrm.bsky.social · 13d

Unpacking #SAPConnect 2025. Lots of information on #CX, #A,I #apps, #data and flywheels.

But most importantly: What is the connection between Enterprise Software and Cinderella?

zurl.co/NfTJ3

aheadCRM @aheadcrm.bsky.social · 20d

After the acquisition by @thomabravo.bsky.social , @PROS gets divided into a #B2B and a #B2C branch. B2B goes to @Conga , B2C stays as an own business for now. What does it mean?

zurl.co/jIlxj

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aheadCRM @aheadcrm.bsky.social · Sep 19

Still manually juggling 50+ tabs while your "AI" sips virtual coffee? ☕️ It's time for an upgrade. Agentic AI is no longer a buzzword; it's the operational backbone your business needs.

Stop planning and start doing. Dig in:
zurl.co/Bxnwr

#AgenticAI #BusinessTransformation #Strategy #FutureIsNow

aheadCRM @aheadcrm.bsky.social · Sep 3

Hot take: "Unified CX Platform" awards are missing the point if they only focus on service. True #CX unification is bigger than that. My new article challenges the status quo. What's your take, #CX leaders? #CustomerExperience #UnifiedCX #ThoughtLeadership

zurl.co/5fP7x

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aheadCRM @aheadcrm.bsky.social · Aug 28

#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).

Looks like there is a major meltdown going on in the #CCaaS industry.

But what does this mean for customers and #CX?

zurl.co/LYgTg

aheadCRM @aheadcrm.bsky.social · Aug 23

The MIT published a report on the state of GenAI in 2025. 95% of all implementations fail. How scary.

What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right.

But how?

Read here: zurl.co/pPEBm

#genAI #agenticAI #businessstrategy

aheadCRM @aheadcrm.bsky.social · Aug 8

Moving house sucks even at the best of all times. It is a lot of effort and requires trustworthy partners. Are moving companies up to the job?

A case study.

zurl.co/Ifkfb

#customerexperience #cx

aheadCRM @aheadcrm.bsky.social · Aug 1

@microsoft.com first lays off 9,000 employees and then reports record profits and becomes a 4 trillion dollar company.

Does this jibe?

zurl.co/jra9y

aheadCRM @aheadcrm.bsky.social · Jul 24

@zohoinfluence.bsky.social made a splash last week and goes all in with #AI. But what does it mean? Is it hybrid, bold, just inevitable - or something in between?

An analysis

zurl.co/ZOioB

#LLM #agenticAI #AI #strategy

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aheadCRM @aheadcrm.bsky.social · Jul 1

@Creatio_Global goes agentic with its "Twin" release, but with a twist.

The company is in the intersection of #nocode, #agenticAI and #businessprocess.

This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change?

zurl.co/ARtEE

aheadCRM @aheadcrm.bsky.social · Jun 28

@salesforce.com just released #Agentforce 3. What does this mean for #enterprises and the #EnSW market?

Is it ready for the enterprise or are additional iterations required?

Many questions.

Some answers.

zurl.co/huzLr

aheadCRM @aheadcrm.bsky.social · Jun 5

Is the #CDP ripe for sunset?

A #customer #data #platform has always been a band aid.

In times of #AI this is more true than ever.

But what could be its replacement?

zurl.co/7VCUU

aheadCRM @aheadcrm.bsky.social · Jun 3

@SAP and @salesforce.com are the two biggest vendors of enterprise software. surely duking it out in the world of enterprise software. Who will prevail in the Data War that rages around the AI-Driven Enterprise Future

zurl.co/sQpCf

Data Wars: SAP Vs. Salesforce In The AI-Driven Enterprise Future

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

zurl.co

aheadCRM @aheadcrm.bsky.social · May 27

Is @Informatica @Salesforce 's precious? The acquisition surely points in that direction, but is it so?

A snap analysis
zurl.co/orgiR
#AI #agenticAI #data

aheadCRM @aheadcrm.bsky.social · May 26

@SAP just held its annual #Sapphire event. There have been very interesting news - and some notable silence.

One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP.

But what is the news?

Read it here

zurl.co/etU24

aheadCRM @aheadcrm.bsky.social · May 23

Which is one of the processes employees like the most?

Right, expenses. It is a reai pain in the backside.

But!

This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense

zurl.co/4qoHe

#employeeexperience #success

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aheadCRM @aheadcrm.bsky.social · May 16

Is #NoCode in combination with #AI the future of enterprise software?

Are the days of prepackaged software approaching its sunset?

During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like.
zurl.co/k4XKl

#IWozAtNCD2025 #EnSW

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aheadCRM @aheadcrm.bsky.social · Apr 30

Zoho just supercharged its Creator low-code platform with AI! 🚀 Build apps way faster using prompts (text, voice, docs) with the new 'CoCreator' assistant. Democratizing app dev at no extra cost! #Zoho #AI #LowCode #AppDev #GenAI
zurl.co/sd30l

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aheadCRM @aheadcrm.bsky.social · Apr 29

if only that was true ...

Growth Hackers @growthhackersgroup.bsky.social · Apr 29

You don't hire for skills, you hire for attitude.
You can always teach skills.
Simon Sinek @simonsinek

buff.ly/2PfX1mp

#Hiring #Recruiting #Recruitment #Leadership #Management #HR #HumanResources

aheadCRM @aheadcrm.bsky.social · Apr 18

Do #genAI and #agenticAI kill #platforms and #SaaS in one fell swoop?

Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between?

What do you think?

My take?

Read this zurl.co/LFozA

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aheadCRM @aheadcrm.bsky.social · Apr 7

@Nimble goes #marketing. Why does it matter?

For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much.

How does Nimble overcome this? Read here

zurl.co/nZCfq

aheadCRM @aheadcrm.bsky.social · Apr 4

Another cost driver removed.

And: Who needs fact checkers in a gen AI fake news world, anyways ;)

TechCrunch @techcrunch.com · Apr 4

Meta officially says goodbye to its US fact checkers on Monday

Meta will no longer have any fact-checkers in the U.S. come Monday, according to Chief Global Affairs Officer Joel Kaplan. Meta announced this significant policy change in January when it also loosened its content moderation rules. The timing of this change coincided with President Trump’s inauguration, which Meta founder and CEO Mark Zuckerberg attended after […]

tcrn.ch

aheadCRM @aheadcrm.bsky.social · Apr 4

You think that you cannot achieve a 100% adoption of your #CRM?

You are DEAD WRONG!

Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social

zurl.co/fxeA1

aheadCRM @aheadcrm.bsky.social · Mar 13

Comparing #Gemini #GROK #ChatGPT - which model is the best for news research and analysis?

Results are interesting, to say the least.

But read for yourself

zurl.co/tq7XK

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