Author | Lightnews

Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Sep 5

Yep we’re in beta and got some prototypes I can share @martinjordan.com or can have a call and share what we’re planning.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · May 17

Want a nifty little tool to help you understand how many people who use your website, app, product, or service that might have a disability or impairment? Try our calculator out*

accessibility.education.gov.uk/app/how-many...

*it’s not a replacement for doing testing with real users.

Find out how many people might have a disability or impairment, who could use your service

Estimate how many people might have a disability, impairment or other characteristics which might affect how they use your service.

accessibility.education.gov.uk

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · May 16

@crux93.bsky.social @kerry1yons.bsky.social

Andy Jones 🏳️‍🌈 @andyjones.bsky.social · May 16

I’m loving the style of these - thinking of something similar to get up around offices and replace these (as useful as they are)

Posters on a glass wall showing the 10 government design principles.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Apr 23

Great response to a team getting their service assessment report :)

The slack message says: I LOVE YOU.....

Cheers dude, really appreciate all your time and effort on this! its been a really good end to end experience for us.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Apr 20

@kerry1yons.bsky.social and I were asked to write an article for #servicegazette about our work on standards and accessibility guidance over the last couple of years. We're pleased to say you can now read the online version that was in the recent print version.

medium.com/the-service-...

Developing standards and accessibility guidance

Improving services by making standards and accessibility simple

medium.com

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Mar 29

It’s in our accessibility manual accessibility.education.gov.uk

I thought I’d put a 301 redirect from the design manual to it, so will check that on Monday.

Homepage

Everything you need to understand how we create accessible, inclusive products and services in the Department for Education.

accessibility.education.gov.uk

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 28

I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.

Screenshot of EE app saying “there’s a problem getting your updates right now”

Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 23

Have you recently given feedback to a product or service as an end user, about an accessibility issue? Either through contact info on their accessibility statement or other contact route? If so, would you mind having a quick chat with me or answer a few questions?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 23

Mistakes are easy to make were not all perfect. I’ll speak to the service owner tomorrow and get it resolved.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 20

Fear is caring and it’s on the people like me and many others to make sure we contribute and curate it to make it even better.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 19

Thanks Katie for raising this, we'll look into it. From first glance I assume you're talking about the logo image (as its awhite text logo for the usual dark blue background) and you'd expect it to be the inverted (black text logo)?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 19

We're recruiting for a content designer to join our teacher services division in the fantastic schools group.

SEO / £41,458 / London, Manchester, Coventry or Sheffield
Closes at 11:59pm on 2 March

www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

#Jobs #CivilServiceJobs #Design #ContentDesign

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 17

@benaldo.bsky.social came and met us in DfE last week and we had a really good chat about service Manual and various other bits, I have sympathy with the lack of support and it’s totally on GDS to fund, resource, and properly advocate for the centre if they are to make the impact they need to.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 17

Thanks Helen, we’re talking with Ben and will hopefully be contributing some things soon.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 17

It is frustrating but also we have our own needs for this training irrespective of the centre.

And on working with the centre, we’re having conversations about things like this with them. Our long term goal is to eliminate some of our products in favour of it being for all, from the Service Manual

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 17

We've launched our intermediate accessibility training module in the DfE Accessibility and inclusive design manual this morning.

Working in the open means anyone can complete it regardless of who you are or where you work or what you do.

accessibility.education.gov.uk/training #accessibility

Training

Online training for learning about, and developing accessibility awareness and knowledge.

accessibility.education.gov.uk

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 15

Be under no illusion, the thermals will be out

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 15

I may go for a little hike in the peaks tomorrow.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 14

What does it take to do things well? The right people, leadership, care, culture, tools, support, resources. A failing in one or more (often more) results in poor user experiences, technical debt, excuses, and waste of time and money.

Pisses me off when I see it happening when it doesn’t have to.

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Reposted by Andy Jones 🏳️‍🌈

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · Feb 11

Valuable time with DfE's @andyjones.bsky.social, @kerry1yons.bsky.social & @debblanch44.bsky.social today, seeing their great work filling gaps in Service Transformation standards, looking at how GDS might do this but whole-public-sector. #govdesign #govdigital

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · Jan 31

- Arranged meet DfE’s standards & guidance ppl to talk compliance + how+why they made apply-the-service-standard.education.gov.uk

- Drafted deck explaining what our Service Transformation team is doing (seeing as we’re mentioned thrice in the Blueprint For Modern Digital Government)

3/4 #weekpost

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Feb 12

Thanks for the time to join us and talk through gaps, opportunities and the work we’ve been doing for the last couple of years. Looking forward to being able to contribute more and wider.

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Reposted by Andy Jones 🏳️‍🌈

Jo Carter @jocarter.bsky.social · Jan 31

Considering a career in Service Design and want to skill up?

Maybe you're already in a service design role and want to gain confidence?

Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.

www.weareserviceworks.com/blog/become-...

How to become an accredited service designer in the UK

In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?

www.weareserviceworks.com

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Jan 31

We're hiring 4 Senior service designer roles (G7)

£56,353 (National) £60,373 (London)
With additional capability-based pay allowance of up to £19,400

Apply before 11:55 pm on Thursday 13th February 2025

Read the advert for locations.

www.civilservicejobs.service.gov.uk/csr/index.cg...

Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

www.civilservicejobs.service.gov.uk

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · Jan 29

I could say something about these specific bullets….

Haggle over precise wordings of communications, minutes, resolutions.”
“‘Misunderstand’ orders. Ask endless questions or engage in long correspondence about such orders. Quibble over them when you can.”
“In making work assignments, always sign out the unimportant jobs first. See that the important jobs are assigned to inefficient workers of poor machines.”
“To lower morale and with it, production, be pleasant to inefficient workers; give them undeserved promotions. Discriminate against efficient workers; complain unjustly about their work.”