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· 16d
Why Customer-Facing Experience Makes Better PMs
As I moved through various support roles, I developed skills that would eventually lead me to my current career as a product manager (though when I started out, I had no idea what product management e...
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· Sep 30
Why Your Community Needs a Home, Not Just a Group Chat
We all crave connection. And when we want to bring people together, the easiest option is to spin up a group chat. But if you’ve ever tried turning a Slack, Discord, or WhatsApp group into a real comm...
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· Sep 23
The Hawk Origin Story (A Community Builder’s Privacy Paradox)
The privacy paradox: is the delta that exists between our attitude towards protecting our personal privacy and reality of the way we behave online.
Had I known about this incongruity when I first enc...
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· Sep 10
How to Optimize Community Content for AI Discovery
AI has turned search into answers. People ask a question, get one synthesized response, and see a small handful of cited sources. If your community is one of those sources, you win trust, traffic, and...
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· Sep 2
Avoid 6 common pitfalls when measuring the ROI of your community
Sometimes, knowing what not to do is a good way to get better at something. We’ve put together a list of the common missteps that community managers make when attempting to measure the ROI of their co...
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