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Scott McKain @scottmckain.bsky.social · 8d

Legacy can become a liability.
You cannot transcend the turbulence of today's AI-transformed marketplace if you're trying to protect "the way we've always done it."

Want to move beyond #distinction? Let's connect: scottmckain.com

Scott McKain @scottmckain.bsky.social · 11d

When it comes to speakers, there is no one better than my great friend, @philmjones.

It’s terrific to join him on today’s program for @Stellantis.

Scott McKain @scottmckain.bsky.social · 28d

High Point University developed a unique approach that extends beyond academics to teach a range of skills, including emotional intelligence, communication, and leadership.

Whatever business you're in, don't just stick to the basics. Go beyond the obvious to transcend the competition.

#lifeskills

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Scott McKain @scottmckain.bsky.social · Sep 26

I had a terrific time joining my longtime friend Larry Lannan and his podcasting partner Duncan Giles on their Unscripted podcast.
Join us here:
VIDEO: www.youtube.com/watch?v=BMoL...
AUDIO: soundcloud.com/podcasts-by-...
#Podcast #Leadership #Business #Unscripted #CX #BeyondDistinction

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Scott McKain @scottmckain.bsky.social · Sep 19

Our friends at the Fairmont Scottsdale Princess invited Tammy and me to join in at Pumpkin Fest at the Princess last night! If you're in the Scottsdale area, it is the perfect Fall festival. Just like everything else there, it is distinctive...ICONIC!

Thanks to the entire Princess team! #CX

Scott McKain @scottmckain.bsky.social · Sep 16

A full house of students as we share ideas about emotional intelligence and distinction today!

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Scott McKain @scottmckain.bsky.social · Sep 16

It’s always a great day when you are at @HighPointU!

Scott McKain @scottmckain.bsky.social · Sep 15

Going down the escalator at the Greensboro/High Point Airport…and this guy looks familiar! Great to be back at @HighPointU!

Scott McKain @scottmckain.bsky.social · Sep 15

Going down the escalator at the Greensboro/High Point Airport…and this guy looks familiar! Great to be back at @HighPointU!

Scott McKain @scottmckain.bsky.social · Sep 10

Beyond Distinction in Turbulent Times: Episode 3—The Power of Purpose and Story

In turbulent times, customers buy what you stand for. I'll show how clarity and the power of story inspire trust, loyalty, and distinction when the marketplace is under pressure.

youtu.be/cP9iHFFaizk

#BusinessGrowth

Beyond Distinction in Turbulent Times: Episode 3: The Power of Purpose and Story

When the world feels unstable, customers and employees don’t just look for products or services; they look for trust. In this episode, Scott McKain reveals why purpose and storytelling are the most…

youtu.be

Scott McKain @scottmckain.bsky.social · Aug 27

Change is hard. Just ask Cracker Barrel.

The challenge for every leader is this: How do you innovate without losing the distinction that built customer loyalty in the first place?

Check out: www.linkedin.com/pulse/innova...

#CX #BusinessGrowth #Innovation #BrandLoyalty #BeyondDistinction

Scott McKain @scottmckain.bsky.social · Aug 25

🤯 Data can't measure *everything*! It's #MythBusterMonday. Can you "only manage what you can measure"? 👀 You'll rethink EVERYTHING. 💯

scottmckain.com

#CX #leadership #business #motivation #success #wisdom

Scott McKain @scottmckain.bsky.social · Aug 22

Your customers are changing faster than you are!

podcasts.apple.com/us/podcast/b...

#cx #sales #leadership #csuite #distinction #beyonddistinction #entrepreneur #smallbiz #customerservice

Episode 2 -- Your Customers Are Changing Faster Than You Are

Podcast Episode · Beyond Distinction in Turbulent Times · EP2 · 5m

podcasts.apple.com

Scott McKain @scottmckain.bsky.social · Aug 20

If you’re constantly pushing your product, customers assume you care only about your success, not theirs. Ask yourself: Do your customers see you as a salesperson...or as a trusted resource?
Go Beyond Distinction: Be the partner they can’t imagine doing business without.

scottmckain.com

#CX #Sales

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Scott McKain @scottmckain.bsky.social · Aug 15

Scott McKain @scottmckain.bsky.social · Aug 13

What separates #iconic organizations from the rest? They relentlessly seek out the negative, using it as fuel to fix processes, solve problems, and re-educate their people.

scottmckain.com

#Innovation #CustomerExperience #StrategicThinking #ProblemSolving #Leadership #BusinessStrategy

Scott McKain @scottmckain.bsky.social · Aug 10

Are ‘innovation’ and ‘creativity’ two ways of expressing the same concept? NO!
• Creativity is the SPARK that ignites innovation.
-- It is the act of generating multiple ideas that could move you beyond "standing out."

• Innovation is the APPLICATION of SELECTED creative ideas to generate value.

Scott McKain @scottmckain.bsky.social · Aug 9

What if challenging times weren't downturns, but opportunities for strategic advantage? It doesn't have to be costly, just visible, valuable, and distinctive.

From episode 1 of my podcast series, "Beyond Distinction in Turbulent Times." Full video: youtu.be/GqituAj2gII?...

#LeadershipInsights

Scott McKain @scottmckain.bsky.social · Aug 8

When downturns hit, many companies do the same thing. But it's your chance to rise above the noise. Old rules don't work anymore; #distinction needs new strategies.

From the NEW podcast: Beyond Distinction in Turbulent Times (Episode 1) Full episode: youtu.be/GqituAj2gII?...

#LeadershipMindset

Scott McKain @scottmckain.bsky.social · Aug 7

More evidence that the best managed business in America (as I posted years ago) is the @SavannahBananas -- thanks to @JesseCole! Congrats on this great article today!

www.nytimes.com/athletic/653...

What can MLB learn from the Savannah Bananas? A lot, it turns out

Banana Ball is wacky, but it's also a competitive brand of baseball that prioritizes fun and fan experience.

www.nytimes.com

Scott McKain @scottmckain.bsky.social · Aug 5

You cannot go beyond #distinction if you are #stuck.

Stuck doing the same old routine for #customers.
Stuck dealing with #employees the way you always have.
Stuck having nothing compelling to set you apart from your competitors.

Where are you stuck?

Scott McKain @scottmckain.bsky.social · Jul 22

🎥 In a world of hustle, it's easy to overlook what actually matters.
#Distinction isn't just about the next deal, the next stage, or the next goal—it’s about recognizing the moments that make it all worth it.
I’m showing up for your own life.
💬 Watch it. Reflect on it.
#MindfulLeadership #LifeIsNow

Scott McKain @scottmckain.bsky.social · Jul 21

MYTH: Customer experience is the front desk’s job.
TRUTH: Everyone owns it. From billing to leadership—every interaction shapes what your customer remembers.
• #CX isn’t a department. It’s your culture.

ultimatecustomerexperience.com

#MythBusterMonday #Leadership #CustomerExperience

Scott McKain @scottmckain.bsky.social · Jul 7

“As long as we keep moving forward, we won’t get #stuck.”
It sounds optimistic. Maybe even strategic.
But it’s a myth.
And today, we’re going to bust it.
#MythBusterMonday

Go from stuck to #distinctive at your next meeting: scottmckain.com

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Scott McKain @scottmckain.bsky.social · Jul 5

What do you do when #distinction becomes the STARTING point for success?
"Different" isn’t enough. In an AI-driven marketplace, "better" is more accessible to competitors .

Your next era won’t come from what is.
It’ll come from becoming something the market didn’t see coming.

#BeyondDistinction