Image from here: www.instagram.com/p/DO6Z-F_jY3...

Interested to hear if this has happened to anyone else and for @octopus.energy to sort it out once and for all please!

From my design perspective it's another good example of problems caused when we leave gaps in the user experience of home decarbonisation. Metering is a point where responsibilities span multiple companies and no customer is going to fully understand the intricacies - they just want it gone.

It seems like it’s harder to digitally remove a gas meter than physically remove one (flipping the pace layers model on its head) - looks like the meter ID still exists and it shows up in energy suppliers systems. I don’t know if there’s a process that should have happened somewhere that got missed?

We’re really keen to connect with government teams and other organisations working on design-led approaches to policy challenges. You can also join us at Policy Live in London on 11 September and join our session on exploring design techniques for policy teams.
www.nesta.org.uk/event/policy...

We’re continuing to deliver and improve the service with a number of new features in development. Looking forward to seeing what happens next - and if you haven’t already, go visit or sign up to become a host!
www.visitaheatpump.com

For me it also demonstrates how important good service design is to making decarbonisation happen. Uptake of new tech is messy - we need to focus on real and whole problems people face, like seeing how a heat pump would fit in their home, which might be long before they take any action.

Visits make a measurable impact on people’s likelihood to switch to low carbon heating, both in their choice of tech and the speed that they act. It works for the installation industry too - we’re seeing a range of installation companies using the service and integration with their sales journeys...

Over 400 hosts across the country have signed up to open their home for over 600 visits. They’re largely motivated by the fact they have something to offer and can make a difference locally...