Hi there, we're sorry to hear that you're experiencing this issue. Please reach out to TAC support at: cs.co/63324A6JYa, so they can investigate this further for you. Thank you.

Hi there, we apologize for the delay in getting back to you, and that you're experiencing this issue. Please open a case with Support, so they can investigate this further for you: cs.co/63329fUl31. Thank you.