The right words can save a product.

Ali Rakhimov joined me on Product: Knowledge to talk about asking the “stupid” questions that make teams win.

🎧 Words That Make Wins... now live wherever you get podcasts.

What are your “power words”?

Trying to "generate demand" is RIDICULOUSLY hard.

That's because too much has to happen in your buyer's mind before any action is generated.

But when you get people to say, "I NEED That," there is an immediate flip. That's what I talk about in Vince Warnock's Chasing the Insights Podcast.

Think you can "borrow" inspiration from other products' design elements? Think again... 🧐

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Well, glory be!
"The McRib is back – it's a holiday miracle!"
— Actual McDonald's homepage right now
🧵

🧵 We thought we were the perfect customers for a robot vacuum.

Friends raved about theirs. Tech was proven. Reviews were stellar. We had lots of floor space, and endless dust bunnies to hunt... 🐰

A friend told me “I Need That” is now available at our local library.

So I drove over there through a bit of a blizzard to grab a pic of it on the shelf.

Guess I shouldn’t be disappointed, but I could have checked online and saved myself the trip! 😆

Have you heard about the 10-hour support call?

(Actually, it was longer.) It's legendary.

Efficient? Hell no.

But it added to a brand legacy of customer service above all.

Full story here:

lmandin.com/the-10-hour-...

What was YOUR best ever support experience?

I can’t do it, you guys.

Not won’t, but honestly cannot.

Would love to know your secrets.

lmandin.com/on-social-me...

Best Black Friday deal I’ve seen. Wait… what?

How deep do you dive for your clients?

Once I went all the way to China...

lmandin.com/how-strategy...

Latest data tells an alarming story about the tension between innovation speed and human readiness: 🧵
• Tesla‘s quality edge? Gone.
• Problems per 100 vehicles: 266 (vs 180 for ICE)
• Tesla now leads all brands in fatal accident rates
• All while Elon claims they’re “the safest cars on the road”

Great first x-c ski day in nearly a foot of fresh snow!

👋 Hi Bluesky! Excited to join the conversation here.

I help product makers build things people genuinely need.

Today I'm thinking about scale...