Really the government has nobody to blame but themselves, having slid down the conditionality rabbit-hole long before the election.

Partly conflicted about this by not being a carer any more but jfc.

Just feels like massive charity back-slapping for.. almost.. getting us back to square one. With Timms, Reeves and Kendall still lining up brutal cuts to the social security system in general I don't get what there is to celebrate.

I just spent more than 15 years making sure my income didn't cross the threshold to exclude me from carer's allowance. Why didn't all the other carers know about it? Either the DWP didn't tell them, or they weren't well informed enough by @carers-uk.bsky.social and others. I fail to see the victory.

One of the worst campaigns I can think of. Yes, it stops people being criminalised for overpayments, but it doesn't do anything to promote the value of care or resolve how undervalued it is by government and.. others.

Suspect however much it cost might have been better spent fixing some damp and mould.

It makes some reasonable points about the fact that Clarion isn't really fit for purpose in its current shape and form, but it sketches out some really weird stuff, presumably because the real solution is to clear out the Board and start again, something the Board are probably reluctant to do.

It's not so much the infantilised cartoon style, which I'm not a fan of, it's that it's a monolithic top-down set of questions but without any real proposals for solutions. Some of it is glaringly irrelevant and the lip-service paid to communities is very cringey. Not sure what it is for.

It's... better than nothing, but the sense of complacency around the sector and at the Regulator about these pretty crappy satisfaction measures should be a cause for concern. The whole structure still excludes tenants in many of the places it was supposed to fix.

The Regulator makes vague assertions about landlords having to have better data, but there are still so many questions about whether enough, or the right sort of data is being covered, and so the basis of the entire Tenant Satisfaction Measures dataset is still questionable.

Just came out of a breakout session at the resnet conference where tenants from different landlords were agreeing with each other that they and their communities often don't even bother reporting problems on i.e. communal areas or in their own homes because of previous experiences of being ignored.

Oh, it's today. Of course it is, Residents' Network conference day. At least there won't be a shortage of things to talk about. www.gov.uk/government/n...

This dysfunctional Kafka-esque punishment merry-go-round has not changed with the change of govt. The new government is as convinced as the old ones that most claimants are fraudsters.

If a claimant makes this kind of mistake it's sanctions-o-clock, there is no forgiveness or humanity in one direction, but the DWP messes it up and they don't even feel the need to apologise. It's like you deserve to be punished for their failures because you have to claim UC in the first place.

Once again, the frustration of the jobcentre and call-centre staff not knowing what they are talking about was compounded with absolutely ridiculous Universal Credit adjustments - one month they became entitled to £117 because the DWP staff did their sums wrong. Rent is about £670/month.

Old Twitter followers may, or may not, remember the trouble one of our paid carers had once they'd got to University with the... well.. with the incompetence of the jobcentre staff in resolving their entitlements. This nonsense repeated again this year, with additional failure on final care salary.