Are billable hours slipping through the cracks? For agencies, every hour counts toward profitability—tracking and managing them effectively is key to success. With the right tools, you can ensure accurate time tracking, evaluate project capacity, and reduce overservicing.
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Looking to protect your agency's margins without compromising client relationships? Our latest blog dives into actionable strategies to stop client #overservicing and tackle #scopecreep head-on: pci.us/how-to-stop-....

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I think the hotline should be AI-powered and you should be on hold for an average of four to six hours, you wouldn't want to be overservicing your customers would you?

Gee, fellow patients do my head in. Friend complaining GP hasn't called her back. Make a telehealth appt, I said. No, she says, that's overservicing, I only need to talk to her for 10 secs.

Friend wants a referral written & sent to a specialist. But obviously expects that work to be done for free

While going above and beyond can build client relationships, consistently overservicing eats into profitability and drains resources. The solution? Clear project scopes, real-time resource insights, and tools to track budgets effectively.
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They also have a rule whereby two airlines can't operate the same routes to encourage their airlines to connect secondary cities to the world. This also has the effect of again not overservicing and in some ways having less of an impact on the environment.