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Civilla Detroit @civilladetroit.bsky.social · 3d

In our latest Civilla Stories, discover how the state of New Jersey turned crisis into departmental change by focusing on their customers and staff experience at every step.

civilla.org/stories/new-...

Making Systems Less Sticky

new jersey’s approach to unemployment insurance modernization and sustained culture change

civilla.org

Civilla Detroit @civilladetroit.bsky.social · 18d

Our team is presenting at #Formfest2025 on Sept. 30! Make sure to register and join our session - "Track Your Form: Building the First Digital Benefits Tracker."

formfest.org

FormFest 2025

Mark your calendar for the ultimate deep dive into government’s favorite tool: forms!

formfest.org

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Civilla Detroit @civilladetroit.bsky.social · Sep 10

We're here in Dallas for the annual #NASWASummit25 to gather with thousands of workforce leaders, labor market experts, and policymakers.

If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!

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Civilla Detroit @civilladetroit.bsky.social · Sep 4

Last month’s White House executive order called for public services that are both functional and beautiful.

We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions.

Read more: civilla.org/stories/desi...

Designing for Beauty in Public Services

Integrating thoughtful design into government

civilla.org

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Civilla Detroit @civilladetroit.bsky.social · Aug 27

We are at #CAPCON25 at booth 409 this week! Come meet our team, grab some colorful swag & join our session on immersive storytelling tomorrow (3:30PM).

See you there!

Civilla Detroit @civilladetroit.bsky.social · Aug 8

🚨Help us get to the SXSW stage! 🚨

Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve.

Cast your vote and help bring this conversation to Austin!

Julia Dale @thejuliadale.bsky.social · Aug 8

At @civilladetroit.bsky.social
we’re teaming up with an all-star crew of civic leaders to bring an essential question to @sxsw.com 2026:

Is it time for a “Common App” for Public Benefits?

Cast your vote and help bring this conversation to Austin! Vote today!

participate.sxsw.com/flow/sxsw/sx...

PanelPicker | SXSW Conference & Festivals

PanelPicker® is the official SXSW user-generated session proposal platform. Enter ideas and vote to help shape Conference programming for SXSW and SXSW EDU.

participate.sxsw.com

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Civilla Detroit @civilladetroit.bsky.social · Aug 5

Big shoutout to @mdhumanservices.bsky.social for launching a one-stop digital shop for benefits! This is a great example of how states are simplifying access to public benefits and making it easier for people to apply for multiple programs in one place. Check it out below!

How one state strives to reduce the burden of benefits application for residents

Maryland residents have a new resource to digitally apply for multiple benefits programs, which one official says helps streamline the process and reduces in-person transactions.

www.route-fifty.com

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Reposted by Civilla Detroit

Julia Dale @thejuliadale.bsky.social · Jul 30

Yesterday @orlandopbailey.bsky.social
of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime.
At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions.
#HumanCenteredDesign

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Civilla Detroit @civilladetroit.bsky.social · Jul 28

We are looking for our next design lead to join the team here in Detroit. We encourage anyone passionate about HCD and experienced in leading design teams to consider this role! - civilla.org/careers

Careers

On a mission to build a world-changing workplace. Join a diverse and talented team at Civilla working across research, design, leadership, and operations.

civilla.org

Civilla Detroit @civilladetroit.bsky.social · Jul 25

Looking to connect with orgs improving public benefits?
We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good.

Explore the network → digitalgovernmenthub.org/ecosystem/

Ecosystem Directory and Map - Digital Government Hub

Ecosystem Directory Search the directory or browse and filter by organization type, type of work, and benefit programs. Update existing organizational information or submit your organization to be inc...

digitalgovernmenthub.org

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Civilla Detroit @civilladetroit.bsky.social · Jul 17

Ready to learn more about using HCD in your work? Join us for our next 90-minute virtual workshop to explore the mindsets and methods of HCD, and the unique considerations of doing this work in the public sector.

See you there! www.eventbrite.com/e/intro-to-h...

Intro to Human-Centered Design for the Public Sector

Join Civilla for a 90-minute interactive workshop to explore the mindsets and methods of HCD in public institutions.

www.eventbrite.com

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Civilla Detroit @civilladetroit.bsky.social · Jul 8

Rebuilding trust in government isn’t about quick wins. Nava's co-founder Rohan Bhobe reminds us that true efficiency is the result of durable, effective systems built to serve over time.

At Civilla, we share that belief deeply. Check out the op-ed!

🔗 technical.ly/civic-news/g...

To make government more efficient, we must first make it more effective

10 years after launching a company to help public agencies through tech, a longtime civic technologist reflects on what he’s found works best — and what needs to change.

technical.ly

Civilla Detroit @civilladetroit.bsky.social · Jun 26

We redesigned our office by asking a simple question: what do our people actually need?

The answer:

🍽️ A real place to eat lunch together

💻 Desks built for how they work

🎨 Creative tools they can find

Small, thoughtful changes make a huge difference in how people feel at work.

Civilla Detroit @civilladetroit.bsky.social · Jun 19

Stories change minds. Stories change systems.
So, when we design for people, how do we bring stories to life?

📣 Share people's actual words.

🚶🏾 Show the journey, not just problems.

💡 Highlight moments that matter.

🔎 Use clear visuals.

#HumanCenteredDesign

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Civilla Detroit @civilladetroit.bsky.social · Jun 17

Join our Civilla Chats on Friday, June 20, with our CEO @thejuliadale.bsky.social and Tina J. Walha, CEO of @usdigitalresponse.org, as they discuss leading through change and fresh perspectives on driving innovation when public service needs to evolve fast.

Register here ➡️ lnkd.in/gxPcyApA

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Civilla Detroit @civilladetroit.bsky.social · Jun 16

"Let's not replicate the barriers or the systemic biases that exist, and let's really put the effort into reimagining how government could work and should work" - @thejuliadale.bsky.social

Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...

Can AI improve America’s unemployment safety net?

YouTube video by The Century Foundation

www.youtube.com

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Reposted by Civilla Detroit

The Century Foundation @tcfdotorg.bsky.social · Jun 10

@thejuliadale.bsky.social on building AI systems that incorporate principles of human centered design:

"It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable."

Full event: go.tcf.org/aievent

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Civilla Detroit @civilladetroit.bsky.social · Jun 9

What happens when you need unemployment help but the system makes it nearly impossible? Our CEO, @thejuliadale.bsky.social, joins a conversation with @tcfdotorg.bsky.social about using technology to help people while ensuring that real humans still make the decisions. tinyurl.com/mt5z2x44

Can AI improve America’s unemployment safety net?

Join us as we discuss the use of AI technologies in unemployment insurance.

www.eventbrite.com

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Civilla Detroit @civilladetroit.bsky.social · Jun 9

We're hiring! At Civilla, we're working to help 1 billion people through better, more compassionate institutions. We’re looking for talented research designers for our Detroit studio.
Apply here ➡️ civilla.org/careers

Careers

On a mission to build a world-changing workplace. Join a diverse and talented team at Civilla working across research, design, leadership, and operations.

civilla.org

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Civilla Detroit @civilladetroit.bsky.social · Jun 5

Join our next Civilla Chats with our CEO @thejuliadale.bsky.social and @usdigitalresponse.org's CEO Tina Walha on leading boldly in a shifting government.

Register below!

CEO to CEO: Leading Boldly in a Shifting Government

In this 60-minute virtual session, Julia Dale and Tina Walha share candid reflections on what it takes to lead boldly in this moment.

www.eventbrite.com

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Civilla Detroit @civilladetroit.bsky.social · Jun 4

Civilla is growing — and we’re looking for thoughtful, creative researchers and designers to join our team in Detroit!

🗓 Applications open June 9 and will be available for a limited time.

Want a reminder when the roles go live? Sign up for our mailing list: eepurl.com/dEeWHj

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Civilla Detroit @civilladetroit.bsky.social · Jun 2

What if government benefits were approved in just ONE DAY?
MI residents can wait 20+ days for benefit approval. We partnered with Michigan's Department of Health and Human Services to see if we could make determinations faster. Result: Same-day decisions became possible. civilla.org/stories/one-...

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Civilla Detroit @civilladetroit.bsky.social · May 30

"Embrace the complexity of this moment. We are given the opportunity to find new ways to serve."

Validating and important words from Chef Jose Andres at @codeforamerica.org's #CFASummit.

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Reposted by Civilla Detroit

Julia Dale @thejuliadale.bsky.social · May 29

I am fortunate to be part of an amazing team at @civilladetroit.bsky.social and am grateful to have @andre-francisco.bsky.social and Alaina Curry by my side! #CfASummit

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Civilla Detroit @civilladetroit.bsky.social · May 30

🥰 We’re flattered and happy to be here!

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