Yeah, just to reiterate, we don’t think we were targeted or part of some grand conspiracy. We likely just ran into a bug in the system. I’m sharing the experience as a data point that this sort of thing happens to regular folks and there may have been a non-threat cause behind his cancellation.
They claimed as they were closing the flight they got an ‘alert’ that my wife was ‘unticketed’. The gate agent was oddly hostile. We resolved it by getting a rep on speakerphone (who was stunned at what she was hearing) and authorized our immediate re-boarding. No answers upon follow up.
I followed up twice (and am in their top, unpublished frequent flier tier). No explanation, no apology.
Very out of character for United. I’ve gotten lavish treatment/apologies/vouchers without asking when my headphone jack wouldn’t work! On this, dead nothing.
They never gave us a totally straight answer. Said ‘there was no record of the reservation in the system’ after they successfully scanned the boarding pass. We ultimately fixed it and reboarded, but her bag didn’t. Mess.
