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Jo Carter

@jocarter.bsky.social

210 followers 260 following 11 posts

Mostly training government folks in Service Design | ServiceWorks founder | GovCamp Cymru organiser | Drummer | Cyclist https://www.weareserviceworks.com/

www.weareserviceworks.com

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Jo Carter @jocarter.bsky.social · 1d

Just published!
New report into transforming public services in Wales. 🏴󠁧󠁢󠁷󠁬󠁳󠁿

It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this.

We’d love to hear what you think! 🤔

Also… please share!

Transform Wales @transform.wales · 1d

Today, we're launching Transforming Public Services for a Modern Wales. This report sets out a clear path for the next Welsh Government to move beyond short-term fixes and deliver better, human-centred services.

#DigitalWales #PublicServiceReform

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Jo Carter @jocarter.bsky.social · 23d

Exciting times! I can’t wait to hold it in my hands!!

Reposted by Jo Carter

Ann Kempster @annkempster.com · 23d

Short 🧵

At long last, wee have a physical copy of the book we've spent all summer writing!

The 2026 election in 🏴󠁧󠁢󠁷󠁬󠁳󠁿 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.

Transform Wales @transform.wales · 23d

👀 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Test print of our book arrived today.
Watch this space…

A bright yellow book cover with bold black type. The book is titled: Transforming public services for a modern Wales by Ann Kempster, Dafydd Vaughan, Jo Carter and Nia Campbell.

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Jo Carter @jocarter.bsky.social · Mar 20

I'm offering six free 1:1 online coaching sessions for public servants applying service design.

Stuck on a blocker?

Need a next step?

Bring a real challenge, & let’s work through it.

Sign up forms.gle/bwqW7bbH1WEK...

#ServiceDesign #ServicesWeek

www.weareserviceworks.com/coaching-and...

Jo Carter @jocarter.bsky.social · Jan 31

Considering a career in Service Design and want to skill up?

Maybe you're already in a service design role and want to gain confidence?

Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks.

www.weareserviceworks.com/blog/become-...

How to become an accredited service designer in the UK

In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?

www.weareserviceworks.com

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Jo Carter @jocarter.bsky.social · Jan 20

Here are some reflections on UK Gov Camp 2025 #ukgc25 www.weareserviceworks.com/blog/uk-govc...

It's all about people and culture!

UK Gov Camp 2025 personal reflections by Jo Carter

Reflections on UK Gov Camp 2025. Optimism, collaboration, & insights from sessions on data quality, mission-led government, AI, and cross-department platforms.

www.weareserviceworks.com

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Jo Carter @jocarter.bsky.social · Jan 8

Ever wondered how people get into service design?

Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC.

www.weareserviceworks.com/blog/squiggl...

#ServiceDesign #PublicServices

Beccy’s Path to Service Design: From Gift Shop to BBC Designer — We Are Service Works

Discover how Beccy Hazell’s unconventional career journey led her to service design, shaping her role as a Senior Service Designer at the BBC. Inspiring insights and advice!

www.weareserviceworks.com

Jo Carter @jocarter.bsky.social · Dec 5

Good idea! Only the first episode is out so far 😀

Jo Carter @jocarter.bsky.social · Dec 5

Yay! I’m going to UKGovCamp in January!!

Who else was lucky in the ticket lottery?

@ukgovcamp.bsky.social
#ukgc25

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Jo Carter @jocarter.bsky.social · Dec 3

Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways.

If you want to understand how politics and government works in Wales, this is a must listen!

Richard Wyn Jones @richardwynjones.bsky.social · Dec 1

This was prepared in part for our Welsh Politics and Government MA cohort, but is required listening for anyone with an intelligent interest in government and public policy in Wales and further afield…

Highly recommended!

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Reposted by Jo Carter

David Ho @davidho.bsky.social · Dec 1

The world’s 280 million electric bikes and mopeds are cutting demand for oil 4x more than electric cars due to their staggering uptake in China and elsewhere.

The world’s 280 million electric bikes and mopeds are cutting demand for oil far more than electric cars

Electric vehicles get all the press – but it’s the smaller unsung two wheelers cutting oil demand the most.

theconversation.com

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Jo Carter @jocarter.bsky.social · Nov 20

Hey #government & #ThirdSector folks
Stop designing services that frustrate people 😢
Start designing ones that work

Service Design in Practice is live!
> Practical skills
> Tools to fix broken services
> Real talk from people who get it

www.weareserviceworks.com/service-desi...
Spread the news!

a man in a white shirt and tie with his mouth open

Alt: a man in a white shirt and tie with his mouth open. Gif zooms into him

media.tenor.com

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Reposted by Jo Carter

GovCamp Cymru @govcampcymru.bsky.social · Aug 22

Bore da! Newyddion cyffroes i ddod yn fuan!

Good morning! Exciting news coming soon!

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Jo Carter @jocarter.bsky.social · Dec 15

I've recently done some work with Audit Wales on their intranet. They were experiencing similar issues with fragmentation of information and confusion between intranet / Sharepoint. I'll dm you with a bit more information.

The write-up will be available in the new year.