Brice Dunwoodie
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bdunwood.bsky.social
Brice Dunwoodie
@bdunwood.bsky.social
88 followers 240 following 1.1K posts
Founder, CEO of CMSWire, Reworked and VKTR.
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bdunwood.bsky.social
Stop Treating Your Contact Center Like a Cost — It’s a Catalyst
Once seen as a cost burden, contact centers are now driving revenue and retention thanks to AI’s real-time intelligence. Continue reading...
www.cmswire.com
November 10, 2025 at 10:00 PM
bdunwood.bsky.social
AI Copyright Law 2025: Latest US & Global Policy Moves
AI copyright laws are in flux as global courts define fair use, licensing and authorship in the generative AI era. Continue reading...
www.vktr.com
November 10, 2025 at 4:00 PM
bdunwood.bsky.social
Google Maps Integration Expands Gemini API Capabilities
Google adds Maps to Gemini API, giving developers access to data from 250M+ places to build smarter, location-aware AI apps for travel, retail and more. Continue reading...
www.vktr.com
November 10, 2025 at 3:00 PM
bdunwood.bsky.social
Is AI Baking-In Discrimination in Recruitment?
As AI becomes more embedded in recruitment, the risks of bias and discrimination grow. Continue reading...
www.vktr.com
November 10, 2025 at 3:00 PM
bdunwood.bsky.social
OpenAI Pushes Into Enterprise Search With Company Knowledge
OpenAI enters enterprise search with GPT-5-powered “company knowledge,” linking ChatGPT to workplace apps — but can it win big business trust? Continue reading...
www.reworked.co
November 10, 2025 at 1:00 PM
bdunwood.bsky.social
Time for a Reboot How We Measure Customer Success
Legacy metrics no longer tell the full story. It’s time to move beyond handle times and satisfaction scores. Continue reading...
www.cmswire.com
November 9, 2025 at 10:45 PM
bdunwood.bsky.social
Could Service Blueprinting Be the Ultimate Complement to Customer Journey Maps?
Service blueprinting adds the missing layer of insight to customer journey maps, connecting frontstage emotions to backstage realities. Continue reading...
www.cmswire.com
November 7, 2025 at 10:00 PM
bdunwood.bsky.social
Some Consumers Find Zero Benefit With AI in Customer Service
New Qualtrics research shows AI in customer service is falling short, with one in five consumers unimpressed. Continue reading...
www.vktr.com
November 7, 2025 at 4:01 PM
bdunwood.bsky.social
The Blueprint for Building Enterprise-Grade AI Governance
Learn how to build enterprise-grade AI governance frameworks that scale with generative and agentic systems. Continue reading...
www.vktr.com
November 7, 2025 at 3:00 PM
bdunwood.bsky.social
Grok’s Spicy Mode Turns AI Into a Weapon of Exploitation
Grok’s “Spicy Mode” reveals a legal gap where AI-generated sexual content escapes accountability, exposing the need for stronger consent and safety laws. Continue reading...
www.vktr.com
November 7, 2025 at 3:00 PM
bdunwood.bsky.social
LinkedIn's Tiffani Murray on The Next Era of HR: Tech-Driven and People-First
LinkedIn’s Tiffani Murray joins Three Dots to explore how tech fluency keeps HR strategic, and why embracing AI doesn’t mean losing the human touch. Continue reading...
www.reworked.co
November 7, 2025 at 1:00 PM
bdunwood.bsky.social
Marketers: Stop Anthropomorphizing AI, Learn What It Actually Does Under the Hood
Familiar, fluent, and almost human — but not quite. Here’s how to see AI clearly and work smarter with it. Continue reading...
www.cmswire.com
November 6, 2025 at 10:00 PM
bdunwood.bsky.social
AI vs. The Creator Economy: Will Meta’s Vibes and Sora 2 Kill the Influencer Star?
CMOs face a new creative calculus — balancing efficiency with authenticity in a world where algorithms can outpost influencers overnight. Continue reading...
www.vktr.com
November 6, 2025 at 4:01 PM
bdunwood.bsky.social
Why the US and China Are Betting on Different AI Futures
The US chases AGI; China builds AI into everyday life. Two strategies, one race for global power. Continue reading...
www.vktr.com
November 6, 2025 at 3:00 PM
bdunwood.bsky.social
AI Isn't Actually Intelligent: Why We Need a Reality Check
The gap between marketing hype and technical reality is misleading us about what these systems can actually do. Continue reading...
www.vktr.com
November 6, 2025 at 3:00 PM
bdunwood.bsky.social
To Develop the Leaders of Tomorrow, Invest in Human Connection
As leadership development moves online, something critical is being lost: the face-to-face interactions that build effective leaders. Continue reading...
www.reworked.co
November 6, 2025 at 1:00 PM
bdunwood.bsky.social
Why DAM-PIM Integration Is the Missing Link in Customer Journey Intelligence
Brands can’t achieve real personalization without uniting their emotional and factual data layers into a single digital brain. Continue reading...
www.cmswire.com
November 5, 2025 at 10:00 PM
bdunwood.bsky.social
Lead or Get Run Over: A CEO's Field Guide to AI You Can Use Now
Real AI leadership means clarity over chaos. Start small, educate everyone, run ethical pilots and scale what works. Show proof, not PowerPoints. Continue reading...
www.vktr.com
November 5, 2025 at 4:03 PM
bdunwood.bsky.social
Why AI Hiring Discrimination Lawsuits Are About to Explode
AI is reshaping hiring — and the courtroom. Job seekers are suing over biased screening tools, and experts say a wave of lawsuits is just beginning. Continue reading...
www.vktr.com
November 5, 2025 at 3:01 PM
bdunwood.bsky.social
How to Replace 5 Everyday Tasks With AI (Without Breaking Anything)
What to hand over to AI, what to keep for yourself & how to tell the difference. Continue reading...
www.vktr.com
November 5, 2025 at 3:00 PM
bdunwood.bsky.social
The Trust Deficit in AI-Powered Performance Tracking
AI tools promise sharper performance insights — but when monitoring goes too far, it erodes trust, morale and culture faster than any metric can measure. Continue reading...
www.reworked.co
November 5, 2025 at 1:00 PM
bdunwood.bsky.social
Google Research Head Yossi Matias: AI Will Lead to More Researchers, Not Fewer
If AI can automate research, what chance do the rest of us have? Continue reading...
www.cmswire.com
November 4, 2025 at 10:01 PM
bdunwood.bsky.social
Analytical AI: The Hidden Engine Powering Data-Driven Enterprises
Analytical AI powers real business results. Discover how ModelOps turns data insights into scalable, trustworthy enterprise intelligence. Continue reading...
www.vktr.com
November 4, 2025 at 4:01 PM
bdunwood.bsky.social
Why AI Pilots Miss the Mark — and What the Top 5% Get Right
Most AI pilots fail not from weak tech but poor integration. Learn how to join the 5% of companies turning AI pilots into real, platform-driven success. Continue reading...
www.vktr.com
November 4, 2025 at 3:00 PM
bdunwood.bsky.social
The AI Spectacle: Smothering the Planet for Digital Glory
Behind AI’s rise, data centers spike energy demand and water use, pushing pollution onto frontline communities. Continue reading...
www.vktr.com
November 4, 2025 at 3:00 PM