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cmswire.bsky.social
CMSWire
@cmswire.bsky.social
77 followers 110 following 1.1K posts
The leading community of customer experience and digital experience practitioners. Sister pub to Reworked (digital workplace) and VKTR (AI). Get your free membership: https://www.cmswire.com/membership/join-us/
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cmswire.bsky.social
The First AI Social Network Is a Warning Shot by @kantrowitz
Moltbook, the AI social media for bots, was mostly roleplaying this time. What happens when it's not? Continue reading...
dlvr.it
February 18, 2026 at 8:30 PM
cmswire.bsky.social
Upgrading Workflows With Agentic AI
Generative AI will soon take a back seat to agentic AI, as organizations demand more optimized work processes. Continue reading...
dlvr.it
February 18, 2026 at 8:00 PM
cmswire.bsky.social
Email Marketing Is Now a Machine-to-Machine Sport
Agents run campaigns. Assistants summarize messages. Humans see what the systems decide is worth attention. Continue reading...
dlvr.it
February 18, 2026 at 7:00 PM
cmswire.bsky.social
Machine Customers: The Structural Break in Customer Experience by @ricardosgulko
This isn’t another digital channel. It’s a shift in who — or what — makes the buying decision. Continue reading...
dlvr.it
February 18, 2026 at 6:00 PM
cmswire.bsky.social
Why Real-Time Personalization Is Now an Engineering Problem
Cookie loss and rising privacy demands are pushing personalization into distributed, privacy-first architectures. Continue reading...
dlvr.it
February 17, 2026 at 6:30 PM
cmswire.bsky.social
Your ‘Big Bang’ AI Strategy for Customer Experience Is a Momentum Killer
Massive AI rollouts promise transformation. Hybrid AI operating models actually deliver momentum, trust and time to value. Continue reading...
dlvr.it
February 17, 2026 at 5:30 PM
cmswire.bsky.social
Scala Exits Stealth With $8.5M for Contact Center Intelligence
Startup launches unified operational platform for hybrid AI-human customer service environments. Continue reading...
dlvr.it
February 13, 2026 at 4:00 PM
cmswire.bsky.social
CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys by @domnicastro
From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026. Continue reading...
dlvr.it
February 13, 2026 at 1:30 PM
cmswire.bsky.social
Medallia Experience '26: Insight Generation to Customer Action Orchestration by @gregkihlstrom
The company’s innovation roadmap reflects a broader shift in CX from analysis to accountability. Continue reading...
dlvr.it
February 13, 2026 at 1:30 PM
cmswire.bsky.social
Beehiiv Launches AI Media Library & Getty Images Integration
Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals. Continue reading...
dlvr.it
February 12, 2026 at 6:29 PM
cmswire.bsky.social
Insights, Infrastructure and AI: What Real CX Maturity Looks Like by @domnicastro
Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026. Continue reading...
dlvr.it
February 12, 2026 at 5:29 PM
cmswire.bsky.social
Webflow Adds Claude Connector for AI-Driven Site Management
Anthropic's Claude can now design pages, manage CMS content and run audits directly in Webflow. Continue reading...
dlvr.it
February 12, 2026 at 4:59 PM
cmswire.bsky.social
Human First, AI Smart: The Customer Experience Balance for 2026
Customer support leader explains why the future of customer experience isn’t more automation — it’s better judgment. Continue reading...
dlvr.it
February 12, 2026 at 2:00 PM
cmswire.bsky.social
Here's How You Stop Losing the CX Budget Battle to CFOs by @tuesottrup
Stop pitching satisfaction. Start pitching revenue. The math that turns CX from cost center to growth engine. Continue reading...
dlvr.it
February 12, 2026 at 1:30 PM
cmswire.bsky.social
OpenAI CEO Sam Altman Says AI in Customer Support Is 'Doing Great'
Did the OpenAI CEO miss the plot there? Maybe a little, right? Continue reading...
dlvr.it
February 12, 2026 at 1:30 PM
cmswire.bsky.social
Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action? by @domnicastro
Analysts say Medallia’s new AI tools lower barriers—but real value depends on whether customers change how they work. Continue reading...
dlvr.it
February 11, 2026 at 6:29 PM
cmswire.bsky.social
What Disney Taught Me About Designing Customer Experience
A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic. Continue reading...
dlvr.it
February 11, 2026 at 2:01 PM
cmswire.bsky.social
Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack?
Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the decisions. Continue reading...
dlvr.it
February 11, 2026 at 1:31 PM
cmswire.bsky.social
AEO, GEO, SEO: What's the Best Search Playbook? by @zimanaanalytics
We just want content discoverability — and conversions. What's the best investment play? Continue reading...
dlvr.it
February 11, 2026 at 1:30 PM
cmswire.bsky.social
Headless CMS: Definition, Core Concepts & 13 Headless Platform Examples in 2026 by @zimanaanalytics
AI, composable stacks and device sprawl are pushing headless CMS from optional architecture to core content infrastructure in 2026. Continue reading...
dlvr.it
February 10, 2026 at 4:29 PM
cmswire.bsky.social
Contact Center AI Didn’t Plateau. It Went Operational.
In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models. Continue reading...
dlvr.it
February 10, 2026 at 3:30 PM
cmswire.bsky.social
Genesys Launches LAM-Powered Agentic Virtual Agent by @domnicastro
New AI agent executes autonomous, end-to-end customer request resolution across enterprise systems. Continue reading...
dlvr.it
February 10, 2026 at 3:00 PM
cmswire.bsky.social
Should You Move on From Customer Journey Mapping?
You should. Time for customer journey management. Continue reading...
dlvr.it
February 10, 2026 at 1:30 PM
cmswire.bsky.social
Customer Retention Didn’t Get Harder. It Got Faster.
When customers decide in seconds, static journeys and slow nurture sequences break. Continue reading...
dlvr.it
February 10, 2026 at 1:30 PM
cmswire.bsky.social
Messaging Apps Are Rewriting Customer Service — Quietly and Asynchronously by @mhtmartin
Asynchronous messaging, RCS and conversational AI are reducing contact center pressure while meeting customers where they already spend their time. Continue reading...
dlvr.it
February 9, 2026 at 6:01 PM