Paul do Forno 🛒 🇺🇸🇨🇦🇵🇹
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dofornop.bsky.social
Paul do Forno 🛒 🇺🇸🇨🇦🇵🇹
@dofornop.bsky.social
Global Commerce Practice Lead
Partner/Managing Director
Deloitte Digital
B2B Commerce Leader
B2C Commerce SME
Keynote Speaker /
Digital Transformation
Alum: University of Waterloo
https://linktr.ee/dofornop
Pinned
Excited to be a Judge representing Deloitte Digital
at The Drum Awards in the B2B Category looking forward to reviewing all the great work out there in the B2B Space !

see more here: buff.ly/omIx9ej

#TheDrumAwards
Incredibly proud our Deloitte / Deloitte Digital team:
🏆 has been once again been named aLeader
🏆 has been positioned highest on the "Ability to Execute" Axis
🏆 has also positioned furthest on the “Completeness of Vision” axis
November 11, 2025 at 1:53 PM
🛍️ Amazon Launches “Bazaar” — a Low-Cost Shopping App now live in 14+ markets across Asia, Africa & Latin America.

🌍 @Amazon unveiled Amazon Bazaar, a standalone app offering ultra-low-priced items (many under 💲10)

💡 The move aims to compete with Temu & Shein
buff.ly/9NM2Sev
November 9, 2025 at 9:35 PM
💡 Key Highlights from Gartner’s 2025 Magic Quadrant for Digital Commerce

📈 Market Growth
The global digital commerce software market hit $10.2 B in 2024, growing 14% YoY
14.3% CAGR through 2029 🚀
By 2028, 75% of B2B organizations will close their highest-revenue deals online
November 7, 2025 at 5:06 PM
Amazon Is Now Just 40% Retail—The Rise of Marketplace & Services
🏪 The remaining 60% comes from 3rd-party marketplace sales, services (like advertising), cloud (AWS)
📦 Over 60% of units sold on Amazon globally are by independent 3rd-party
💰 Amazon’s advertising business is now a $47B
buff.ly/NxAcsIz
November 6, 2025 at 4:32 PM
And so it begins the Agentic Commerce wars:
"Perplexity AI accuses Amazon of bullying with legal threat over Comet browser"
🏢 The “bullying” by tech giants from Amazon After it received a letter from the e-commerce giant.

buff.ly/ykJNsQe
November 5, 2025 at 1:49 PM
Great article with our @deloitte research:
Four Peaks: How to Acquire Holiday Shoppers Without Damaging Your Brand
🎯 Holiday 2025: 77% of consumers expect prices to be higher, and 57% believe the economy will worsen through year-end—the bleakest outlook since 1997
buff.ly/Pv5b3Tc
November 4, 2025 at 7:06 PM
Amazon CEO: Exploring Future Partnerships with 3rd-Party AI Shopping Agents
🤖 Amazon CEO Andy Jassy signals openness to collaborating with independent AI-powered shopping agents in the evolving e-commerce landscape
🛒 3rd-party AI agent designed to help consumers discover
buff.ly/wKIKKla
November 3, 2025 at 10:58 PM
Excited to be speaking at at B2B eCommerce World Americas 2025 sharing all the latest B2B Commerce trends and our newest Deloitte Digital Research

Details about the event:
Event by B2B eCommerce Association
🗓 Date & Time: Nov 3 - 4 @ 11:30 pm
📌 Venue: Mountain Shadows Resort Scottsdale
November 2, 2025 at 9:14 PM
First B2B Trade Platform Connecting Viet Nam and the US
🌏 Groundbreaking new B2B platform directly links Vietnamese and US enterprises for seamless trade connections.
🚀 Platform aims to simplify import-export processes, reduce costs,
📈 Expected to unlock billions in bilateral trade
buff.ly/QzyZwU8
November 1, 2025 at 1:10 PM
Amazon Q3 2025 Earnings: Record Revenue, AI Surge Drives Future Growth
📈 Revenue soared 13% YoY to $180.2B—beating forecasts
💵 Net income reached $21.2B
🔗 AWS sales rose 20%
📊 Advertising revenue climbed 24%
🔥 Shares surged 13% after earnings
🌎 International segment grew 14%

buff.ly/sM5zuas
October 31, 2025 at 3:11 PM
How AI Is Changing Online Shopping: Insights from Phia’s Founders at TechCrunch Disrupt 2025
🤖 AI Shopping Agents
🌱 Sustainable Choices
💡 Transparency on Value
👗 Enhanced Experience
📈 Agentic Commerce
via @TechCrunch
buff.ly/LBQXWE2
October 30, 2025 at 12:57 PM
Amazon ends US prep and labeling services in 2026 to boost efficiency
📦 SIOC standards will be mandatory: All packages shipped without overbox must meet robust ISTA 6-Amazon.com guidelines.
🔖 Direct labeling required: All FBA items must display key shipping info like QR codes
buff.ly/U2OopCz
October 29, 2025 at 1:36 PM
40th Annual: 2025 Deloitte Holiday Retail Survey
📉 Average planned holiday spending is $1,595, down 10% from last year
📈 77% of shoppers expect higher prices on holiday goods
📊 57% anticipate a weaker economy ahead, the most negative outlook in decades
🛍️ 70% are seeking value
buff.ly/cTA3xsR
October 28, 2025 at 6:23 PM
"PayPal shares surge 14% after OpenAI deal to become the first payments wallet in ChatGPT"
💬 Users can now make seamless purchases and manage payments within the ChatGPT interface, marking a new era of conversational commerce.
buff.ly/2N1b5Ox
October 28, 2025 at 1:05 PM
Why US shoppers are still getting hit with tariff invoices on overseas e-commerce orders

🌏 Complex customs regulations
📝 Limited harmonization in cross-border processes
💸 Growing e-commerce import volumes
🚚 Last-mile carriers pass on fee:
🔍 Lack of consumer awareness
buff.ly/KQYTTNi
October 27, 2025 at 1:19 PM
5 Keys to Unlocking Growth from the Long Tail in B2B E-commerce

1️⃣ Personalization at Scale
2️⃣ Data-Driven Insights
3️⃣ Seamless Onboarding
4️⃣ Flexible, Modular Platforms
5️⃣ Scalable Support Solutions

buff.ly/vjW5sDg
October 26, 2025 at 5:03 PM
Could Instacart’s (CART) Business Tools Unlock a Competitive Edge in B2B E-Commerce?

🛒 Instacart is rolling out new Cart Business Tools, aiming to empower brands and retailers with enhanced analytics, marketing, and operational capabilities.

buff.ly/w02Xzpu
October 25, 2025 at 2:18 PM
Amazon, US Postal Service expand doorstep returns

🚚 Amazon and the US Postal Service have expanded their partnership, now offering doorstep returns for more customers nationwide. This move greatly simplifies the returns process—no box, label, or trip to the post office required.

buff.ly/ZAD2iqA
October 24, 2025 at 6:38 PM
Amazon Adds New ‘Help Me Decide’ AI Tool to Suggest Product for Indecisive Customers

🤖 Amazon introduces its 'Help Me Decide' AI tool, aiming to support shoppers who struggle with product choices by offering tailored, intelligent suggestions.

buff.ly/jLF21Zd
October 24, 2025 at 12:49 PM
Why ChatGPT checkout could take a bite out of Walmart's $4B ad business
💡 ChatGPT-enabled checkouts are poised to reshape online shopping, offering consumers a conversational, pathway from discovery to purchase
🛍️ This new shopping paradigm could disrupt traditional ads
buff.ly/bgE7Vsz
October 23, 2025 at 6:38 PM
"Additional U.S. Tariff Costs Exceed $100 Billion"
➡️ Additional tariffs imposed by the Trump administration caused U.S. customs revenue to surge to $215.24 billion in fiscal year 2025, an increase of nearly $120B YoY
➡️ The burden is disproportionately falling on domestic retailers
buff.ly/0s8gS39
October 22, 2025 at 1:06 PM
Executive Roundtable: B2B Commerce Excellence Forum
📍 Roscioli, NYC
📆 Thursday, Oct. 23
➡️ 5:30 pm
Seats are limited apply below:
buff.ly/JcdQfDA
AGENDA
Decoding B2B Buyer Behaviour: Data-Driven Insights for Growth
Shaping the Next Decade of B2B Commerce: Lessons from Global Leaders
October 21, 2025 at 12:50 PM
Adobe: U.S. online holiday sales to hit new record of $253B
🛒 deep discounts fueled spending, with top categories including electronics, apparel, & toys showing strong yoy growth
💻 Mobile shopping played a significant role, with nearly half of the purchases completed on smartphones
buff.ly/gF1X8zw
October 10, 2025 at 6:38 PM
Summary of Amazon Prime Big Deal Days
🛒 Prime Big Deal Days drove high participation, with consumers showing strong engagement & enthusiasm for exclusive discounts and limited-time offers.
📦 Top-selling categories included electronics, home goods, & apparel, mirroring broader trends
buff.ly/L3na2xK
October 10, 2025 at 12:49 PM
Parcel Delivery: The impact of changing tariffs on e-commerce peak volumes

🌍 Evolving global tariffs are reshaping e-commerce logistics, leading to shifts in cross-border shopping behaviors and delivery flows.
📦 Tariff changes can impact peak season volumes, as higher costs
buff.ly/NhfJDby
October 9, 2025 at 4:25 PM