Don Fluckinger
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Don Fluckinger
@donfluckinger.bsky.social
71 followers 80 following 120 posts
Tech news covering the brains behind business: CRM, ERP & digital transformation. Breaking down complexity, one thread at a time -> https://fluckingernews.medium.com/
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E-Invoicing Mandates Are Rewriting CRM Architecture — and Europe Is Ahead of the U.S.
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E-Invoicing Mandates Are Rewriting CRM Architecture — and Europe Is Ahead of the U.S.
In Silicon Valley, CRM innovation often revolves around generative AI, predictive analytics, and conversational interfaces. American CRM…
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January 9, 2026 at 9:44 AM
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How European CRM Innovation Is Being Shaped by Compliance, Not Just AI
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How European CRM Innovation Is Being Shaped by Compliance, Not Just AI
In the United States, CRM vendors have largely defined innovation through artificial intelligence, predictive analytics, and sales…
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December 29, 2025 at 8:41 AM
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How Europe’s E-Invoicing Mandates Are Forcing CRM Innovation that U.S. Vendors Haven’t Yet Built
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How Europe’s E-Invoicing Mandates Are Forcing CRM Innovation that U.S. Vendors Haven’t Yet Built
Enterprise software markets often look to American vendors for innovation. Yet in the realm of CRM and integrated business systems, a…
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December 23, 2025 at 12:18 PM
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Less Magic, More Meaning: Why the Most Useful CRM AI Is the Least Visible
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Less Magic, More Meaning: Why the Most Useful CRM AI Is the Least Visible
I’ve lost count of the number of CRM demos where the AI is introduced before the user. A glowing slide. A predictive score. A promise that the system will “tell you what to do next.” And yet, when …
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December 22, 2025 at 9:50 AM
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Top CRM Platforms for Companies That Must Retain Customer History for 10+ Years
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Top CRM Platforms for Companies That Must Retain Customer History for 10+ Years
Most CRM software is built for speed, not memory. Pipelines reset every quarter, dashboards chase short-term KPIs, and customer records qui...
crm-online-software.blogspot.com
December 22, 2025 at 9:35 AM
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When Regulation, Not AI, Drives CRM Innovation: Europe’s E-Invoicing Effect
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When Regulation, Not AI, Drives CRM Innovation: Europe’s E-Invoicing Effect
For the past five years, CRM innovation headlines have largely followed the same script. In the United States, vendors emphasize generative…
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December 19, 2025 at 9:43 AM
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When CRM Stops Performing: The Rise of Utility-First Platforms in Europe
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When CRM Stops Performing: The Rise of Utility-First Platforms in Europe
I remember a product demo in San Francisco a few years ago that felt more like a keynote rehearsal than a conversation about work. Every click triggered an animation. Every screen had a story. The …
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December 18, 2025 at 10:50 AM
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Best CRM Software for Businesses That Need to Operate Even When the Internet Fails (2025)
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Best CRM Software for Businesses That Need to Operate Even When the Internet Fails (2025)
Most CRM comparisons assume one thing: permanent connectivity . Always online. Always synced. Always cloud-first. But reality is messier. S...
crm-online-software.blogspot.com
December 18, 2025 at 10:36 AM
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Why Consent Management Is Quietly Reshaping CRM Architecture in Europe — While U.S. Platforms Lag Behind
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Why Consent Management Is Quietly Reshaping CRM Architecture in Europe — While U.S.
For more than two decades, CRM systems have evolved around a relatively stable core: leads, accounts, opportunities, and transactions. In…
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December 17, 2025 at 10:10 AM
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How E-Invoicing Is Quietly Turning European CRMs Into De Facto ERPs — and Why the U.S. Is Lagging Behind
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How E-Invoicing Is Quietly Turning European CRMs Into De Facto ERPs — and Why the U.S.
For years, CRM vendors on both sides of the Atlantic have promised “platform convergence.” In practice, however, the CRM–ERP divide has…
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December 15, 2025 at 9:16 AM
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The Unseen Architecture: Why Real CRM Innovation Happens Under the Interface
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The Unseen Architecture: Why Real CRM Innovation Happens Under the Interface
There’s a particular moment I’ve come to expect in enterprise CRM demos.A product manager opens a dashboard, waves a hand like a stage magician, and announces that everything important happens “rig…
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December 12, 2025 at 8:53 AM
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Best CRM Software for Teams That Need Automation Without Surveillance (2025)
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Best CRM Software for Teams That Need Automation Without Surveillance (2025)
In 2025, every CRM claims to have “intelligent automation.” But too many of them blur the line between helpful automation and digital surve...
crm-online-software.blogspot.com
December 12, 2025 at 8:42 AM
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Why U.S. CRMs Still Struggle With Multi-Entity Management — and Why Europe Quietly Turned It Into a Standard
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Why U.S. CRMs Still Struggle With Multi-Entity Management — and Why Europe Quietly Turned It Into…
For a decade, CRM vendors in the United States have been promising seamless support for multi-entity companies — multi-brand groups…
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December 11, 2025 at 10:31 AM
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Calm Technology in a Loud Market: Europe’s Alternative Path for CRM AI
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Calm Technology in a Loud Market: Europe’s Alternative Path for CRM AI
In CRM, noise has become a business model.Every release note promises “revolutionary AI.” Every keynote insists that prediction will replace process. Every dashboard lights up like a startup pitch …
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December 10, 2025 at 11:00 AM
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Top CRM Platforms for Businesses That Refuse to Compromise on Data Ethics (2025 Edition)
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Top CRM Platforms for Businesses That Refuse to Compromise on Data Ethics (2025 Edition)
In 2025, data ethics isn’t a buzzword — it’s a business imperative . With increasing regulatory pressure, customer awareness rising, and ma...
crm-online-software.blogspot.com
December 10, 2025 at 10:44 AM
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Why Europe’s Compliance-Driven CRM Market Is Quietly Out-Innovating the U.S.
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Why Europe’s Compliance-Driven CRM Market Is Quietly Out-Innovating the U.S.
Silicon Valley likes to believe that innovation is its exclusive playground. The narrative is familiar: bold founders, frictionless…
fluckingernews.medium.com
December 9, 2025 at 10:58 AM
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The Forgotten User: How CRM Innovation Lost the Plot (and Who’s Writing It Back)
rianetbdu-oheas.wordpress.com/2025/12/08/t...
The Forgotten User: How CRM Innovation Lost the Plot (and Who’s Writing It Back)
There’s a scene I replay often from a product demo I attended in San Francisco a few years ago.The vendor had spent twenty minutes showcasing AI-driven alerts, predictive pipelines, and a dashboard…
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December 8, 2025 at 10:34 AM
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Best CRM Systems for Teams That Are Tired of Feature Bloat (2025 Edition)
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Best CRM Systems for Teams That Are Tired of Feature Bloat (2025 Edition)
If 2024 was the year of “AI everything,” 2025 has become the year when businesses finally admitted the truth: Most CRM platforms are pain...
crm-online-software.blogspot.com
December 8, 2025 at 10:23 AM
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The Unexpected Gap: Why European Regulation Is Quietly Reshaping CRM Innovation Faster Than Silicon Valley
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The Unexpected Gap: Why European Regulation Is Quietly Reshaping CRM Innovation Faster Than Silicon…
For years, the gospel in enterprise software has been that innovation radiates outward from Silicon Valley, setting the pace for the rest…
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December 5, 2025 at 10:11 AM
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The Workflow Paradox: Why the Most Advanced CRMs Feel the Least Intelligent
rianetbdu-oheas.wordpress.com/2025/12/04/t...
The Workflow Paradox: Why the Most Advanced CRMs Feel the Least Intelligent
There’s a moment in almost every Silicon Valley product demo where the screen stops being a tool and becomes a performance. The rep clicks through animated dashboards; an AI sidebar lights up like …
rianetbdu-oheas.wordpress.com
December 4, 2025 at 10:37 AM
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Best CRM Tools for Companies That Don’t Want Their Customer Data Tracked (2025)
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Best CRM Tools for Companies That Don’t Want Their Customer Data Tracked (2025)
In 2025, data privacy isn’t optional — it’s a competitive moat. With regulators tightening the screws and savvy customers increasingly sens...
crm-online-software.blogspot.com
December 4, 2025 at 10:26 AM
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Predictive vs. Explainable CRM: Why Europe Is Quietly Rewriting the Future of AI in Business Software
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Predictive vs.
When American CRM vendors talk about AI, they still lean on the same value props they’ve been pushing for the last five years: predictive…
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December 3, 2025 at 9:46 AM
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The Context-First Philosophy: How Small European CRMs Solve the Problems Big Platforms Ignore
rianetbdu-oheas.wordpress.com/2025/12/02/t...
The Context-First Philosophy: How Small European CRMs Solve the Problems Big Platforms Ignore
A few years ago, during a product deep dive with a well-known U.S. CRM vendor, a solutions architect said something that has stayed with me: “We give users all the data they could possibly need. Wh…
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December 2, 2025 at 10:42 AM
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Top 9 CRM Systems That Respect GDPR — and Actually Help You Sell (2025 Edition)
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Top 9 CRM Systems That Respect GDPR — and Actually Help You Sell (2025 Edition)
In 2025, companies no longer choose a CRM only for features. They choose one that won’t put them on the front page because of a data bre...
crm-online-software.blogspot.com
December 2, 2025 at 10:27 AM
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When CRMs Learn to Read the Law: How Europe Turns Compliance Into a Document-AI Advantage
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When CRMs Learn to Read the Law: How Europe Turns Compliance Into a Document-AI Advantage
For two decades, CRM systems have promised to “automate work.”  But somewhere between the sales pipeline dashboards and the endless email…
fluckingernews.medium.com
December 1, 2025 at 10:21 AM