Mark Topps
@marktopps.bsky.social
Father l Social Care Leader l Regional Business Manager | Co-Founder of The Caring View | Blogger |Award-Winning Care Mentor for Business Development, Mental Health, and Work-Life Balance | Published Author
Pinned
Mark Topps
@marktopps.bsky.social
· Dec 27
In a world surrounded by tech and commissioners and funders that often see this as the answer to the shortage of care workers and a cheaper option, this image hits hard
It’s important that we remember tech should only be used to compliment good care and not replace the human element.
It’s important that we remember tech should only be used to compliment good care and not replace the human element.
I have pulled together this simple, digestible top 10 guide to help you build a business plan that’s compelling, credible and actually useful... oh and I have chucked in a free visual to download and use.
www.linkedin.com/pulse/how-wr...
www.linkedin.com/pulse/how-wr...
How to write a business plan (without overthinking it) in 10 Steps
Brilliant business ideas are easy to dream up but turning them into something real is the hard part. Whether it be launching or scaling a new concept, they all require a well‑structured business plan.
www.linkedin.com
February 10, 2026 at 9:28 AM
I have pulled together this simple, digestible top 10 guide to help you build a business plan that’s compelling, credible and actually useful... oh and I have chucked in a free visual to download and use.
www.linkedin.com/pulse/how-wr...
www.linkedin.com/pulse/how-wr...
I have worked with InvictIQ on this blog, looking at how we can use 30 minutes to define a strategy to reset our auditing mindset and move from a tick box to a strategy of true learning tool
Keen to know your thoughts, so do share them in the comments below
invictiq.com/audit-strate...
Keen to know your thoughts, so do share them in the comments below
invictiq.com/audit-strate...
Audit Strategy you can do in 30 minutes – Invictiq
invictiq.com
February 4, 2026 at 8:55 AM
I have worked with InvictIQ on this blog, looking at how we can use 30 minutes to define a strategy to reset our auditing mindset and move from a tick box to a strategy of true learning tool
Keen to know your thoughts, so do share them in the comments below
invictiq.com/audit-strate...
Keen to know your thoughts, so do share them in the comments below
invictiq.com/audit-strate...
An interesting time for social care and social workers, as Beams Magic Notes take centre stage to support local authorities and their social work teams
Good to see this report from Nesta
www.linkedin.com/pulse/what-n...
Good to see this report from Nesta
www.linkedin.com/pulse/what-n...
What Nesta’s Evaluation Tells Us About the Future of AI in Social Care
Magic Notes has been a tool I have been following for a while, after being involved in a number of meetings discussing it as it rolled out a trial with Essex County Council, so when I saw a recent pos...
www.linkedin.com
January 27, 2026 at 9:06 AM
An interesting time for social care and social workers, as Beams Magic Notes take centre stage to support local authorities and their social work teams
Good to see this report from Nesta
www.linkedin.com/pulse/what-n...
Good to see this report from Nesta
www.linkedin.com/pulse/what-n...
For years medication has helped us treat symptoms, fight infections and manage long‑term conditions
But we are now seeing a new form of medication emerging which is focused not just on treating illnesses, but actually tracking it from inside the body.
www.linkedin.com/pulse/rise-s...
But we are now seeing a new form of medication emerging which is focused not just on treating illnesses, but actually tracking it from inside the body.
www.linkedin.com/pulse/rise-s...
The Rise of Smart Pills
For years medication has helped us treat symptoms, fight infections and manage long‑term conditions but we are seeing a new form of medication emerging which is focused not just on treating illnesses,...
www.linkedin.com
January 22, 2026 at 9:28 AM
For years medication has helped us treat symptoms, fight infections and manage long‑term conditions
But we are now seeing a new form of medication emerging which is focused not just on treating illnesses, but actually tracking it from inside the body.
www.linkedin.com/pulse/rise-s...
But we are now seeing a new form of medication emerging which is focused not just on treating illnesses, but actually tracking it from inside the body.
www.linkedin.com/pulse/rise-s...
The introduction of ChatGPT Health signals a major shift in personalised care, and moving Open AI from being “just a chatbot”.
We are truly stepping into a future where managing our health feels less overwhelming and more informed.
www.linkedin.com/pulse/openai...
We are truly stepping into a future where managing our health feels less overwhelming and more informed.
www.linkedin.com/pulse/openai...
OpenAI launches ChatGPT Health
OpenAI launches ChatGPT Health, a secure space for personalised health guidance, connecting medical records and wellness apps for smarter, safer health insights. Before we dive into this, if you’ve be...
www.linkedin.com
January 9, 2026 at 10:53 AM
The introduction of ChatGPT Health signals a major shift in personalised care, and moving Open AI from being “just a chatbot”.
We are truly stepping into a future where managing our health feels less overwhelming and more informed.
www.linkedin.com/pulse/openai...
We are truly stepping into a future where managing our health feels less overwhelming and more informed.
www.linkedin.com/pulse/openai...
Resolutions and Predictions for Leaders in Social Care in 2026
Read this here 👉
open.substack.com/pub/marktopp...
Read this here 👉
open.substack.com/pub/marktopp...
Resolutions and Predictions for Social Care in 2026
In this blog, I’ll share five leadership resolutions for managers and leaders and key predictions for the sector in 2026, helping you start the year with confidence and foresight.
open.substack.com
December 30, 2025 at 3:11 PM
Resolutions and Predictions for Leaders in Social Care in 2026
Read this here 👉
open.substack.com/pub/marktopp...
Read this here 👉
open.substack.com/pub/marktopp...
After a whirlwind 2025, AI is shifting from “flashy demos” to practical, measurable impact.
Here are my ten predictions on what’s likely to happen but keen to know if you think differently, or if I missed anything..
open.substack.com/pub/marktopp...
Here are my ten predictions on what’s likely to happen but keen to know if you think differently, or if I missed anything..
open.substack.com/pub/marktopp...
10 predictions that will define 2026
Here are my ten predictions on what’s likely to happen, why it matters and how to prepare.
open.substack.com
December 30, 2025 at 2:19 PM
After a whirlwind 2025, AI is shifting from “flashy demos” to practical, measurable impact.
Here are my ten predictions on what’s likely to happen but keen to know if you think differently, or if I missed anything..
open.substack.com/pub/marktopp...
Here are my ten predictions on what’s likely to happen but keen to know if you think differently, or if I missed anything..
open.substack.com/pub/marktopp...
I have been doing more work on stay interviews which I feel are a much more proactive approach that helps organisations understand what keeps employees engaged and what might tempt them to leave.
open.substack.com/pub/marktopp...
open.substack.com/pub/marktopp...
Are stay interviews the secret weapon for retention
A number of organisations have moved to focusing on retention instead of ploughing thousands into the recruitment churn, and whilst exit interviews provide insights into why employees leave, they come...
open.substack.com
December 16, 2025 at 10:35 AM
I have been doing more work on stay interviews which I feel are a much more proactive approach that helps organisations understand what keeps employees engaged and what might tempt them to leave.
open.substack.com/pub/marktopp...
open.substack.com/pub/marktopp...
Time for Shrek the Musical 💚
December 13, 2025 at 6:14 PM
Time for Shrek the Musical 💚
For decades, the internet browser has been our gateway to the web.
With the rise of AI-driven search and interaction, the traditional browser experience may be on the brink of a major transformation, or even extinction.
I think we could see this happen in 2026!
open.substack.com/pub/marktopp...
With the rise of AI-driven search and interaction, the traditional browser experience may be on the brink of a major transformation, or even extinction.
I think we could see this happen in 2026!
open.substack.com/pub/marktopp...
Are We Witnessing the End of the Internet Browser as We Know it?
For decades, the internet browser has been our gateway to the web but with the rise of AI-driven search, the traditional browser experience is on the brink of a major transformation
open.substack.com
December 11, 2025 at 10:48 AM
For decades, the internet browser has been our gateway to the web.
With the rise of AI-driven search and interaction, the traditional browser experience may be on the brink of a major transformation, or even extinction.
I think we could see this happen in 2026!
open.substack.com/pub/marktopp...
With the rise of AI-driven search and interaction, the traditional browser experience may be on the brink of a major transformation, or even extinction.
I think we could see this happen in 2026!
open.substack.com/pub/marktopp...
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐠𝐨𝐢𝐧𝐠 𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐂𝐐𝐂?
The latest figures show that physical inspections have dropped from a peak of almost 23,000 in 2016, to less than 4,500 inspections conducted so far in 2025.
Read the full article by Care Home Professional here 👉 www.carehomeprofessional.com/cqc-inspecti...
The latest figures show that physical inspections have dropped from a peak of almost 23,000 in 2016, to less than 4,500 inspections conducted so far in 2025.
Read the full article by Care Home Professional here 👉 www.carehomeprofessional.com/cqc-inspecti...
www.carehomeprofessional.com
December 11, 2025 at 9:46 AM
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐠𝐨𝐢𝐧𝐠 𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐂𝐐𝐂?
The latest figures show that physical inspections have dropped from a peak of almost 23,000 in 2016, to less than 4,500 inspections conducted so far in 2025.
Read the full article by Care Home Professional here 👉 www.carehomeprofessional.com/cqc-inspecti...
The latest figures show that physical inspections have dropped from a peak of almost 23,000 in 2016, to less than 4,500 inspections conducted so far in 2025.
Read the full article by Care Home Professional here 👉 www.carehomeprofessional.com/cqc-inspecti...
As a leader stepping into management, one of the most powerful responsibilities you hold is shaping the culture of your team.
When culture turns inward, becomes secretive or excludes voices, it can quickly become what regulators call a closed culture.
open.substack.com/pub/marktopp...
When culture turns inward, becomes secretive or excludes voices, it can quickly become what regulators call a closed culture.
open.substack.com/pub/marktopp...
Is Your Workplace at Risk of a Closed Culture?
Here’s How to Spot It and Stop It
open.substack.com
December 3, 2025 at 9:06 AM
As a leader stepping into management, one of the most powerful responsibilities you hold is shaping the culture of your team.
When culture turns inward, becomes secretive or excludes voices, it can quickly become what regulators call a closed culture.
open.substack.com/pub/marktopp...
When culture turns inward, becomes secretive or excludes voices, it can quickly become what regulators call a closed culture.
open.substack.com/pub/marktopp...
Just living my football dadlife with the youngest at Wembley ⚽️
I guess it beats standing in the rain on the sideline (that’ll be tomorrow!)
Come on England!.. 🏴
I guess it beats standing in the rain on the sideline (that’ll be tomorrow!)
Come on England!.. 🏴
November 29, 2025 at 6:02 PM
Just living my football dadlife with the youngest at Wembley ⚽️
I guess it beats standing in the rain on the sideline (that’ll be tomorrow!)
Come on England!.. 🏴
I guess it beats standing in the rain on the sideline (that’ll be tomorrow!)
Come on England!.. 🏴
A wonderful couple of days at the Caring Times #CareManagementShow
November 28, 2025 at 8:07 PM
A wonderful couple of days at the Caring Times #CareManagementShow
Telecare and remote monitoring have quickly become everyday parts of social care packages, modernising traditional care that is provided
I attended the #DigitalCareSummit and thought I would reflect on remote monitoring
Read my blog with InvictIQ here 👉 invictiq.com/telecare-and...
I attended the #DigitalCareSummit and thought I would reflect on remote monitoring
Read my blog with InvictIQ here 👉 invictiq.com/telecare-and...
Benefits of Telecare and Remote Monitoring - InvictIQ
Telecare modernises social care, supports outcomes, and reassures families daily.
invictiq.com
November 19, 2025 at 12:35 PM
Telecare and remote monitoring have quickly become everyday parts of social care packages, modernising traditional care that is provided
I attended the #DigitalCareSummit and thought I would reflect on remote monitoring
Read my blog with InvictIQ here 👉 invictiq.com/telecare-and...
I attended the #DigitalCareSummit and thought I would reflect on remote monitoring
Read my blog with InvictIQ here 👉 invictiq.com/telecare-and...
Providers Unite releases 'The National Social Care Narrative'
Read the findings here: open.substack.com/pub/marktopp...
Read the findings here: open.substack.com/pub/marktopp...
Providers Unite releases 'The National Social Care Narrative'
Social care isn’t a “weak link” but a national infrastructure. Every £1 invested generates up to £2.35 in economic benefit, reduces hospital demand and strengthens communities.
open.substack.com
November 18, 2025 at 4:22 PM
Providers Unite releases 'The National Social Care Narrative'
Read the findings here: open.substack.com/pub/marktopp...
Read the findings here: open.substack.com/pub/marktopp...
DPD are offering £2,000 after their delivery bot disappeared mid-trial.
Makes you wonder - are we ready for this tech?
Does it help us progress or cut jobs and create more problems?
Good thing or bad thing?
Makes you wonder - are we ready for this tech?
Does it help us progress or cut jobs and create more problems?
Good thing or bad thing?
November 18, 2025 at 8:54 AM
DPD are offering £2,000 after their delivery bot disappeared mid-trial.
Makes you wonder - are we ready for this tech?
Does it help us progress or cut jobs and create more problems?
Good thing or bad thing?
Makes you wonder - are we ready for this tech?
Does it help us progress or cut jobs and create more problems?
Good thing or bad thing?
check out this great resource from @thecaringview.bsky.social
As temperatures drop and we head into the winter period, we know there is increase risks and pressure
Preparing now can help prevent outbreaks and keep services running smoothly.
Download our free Winter Planning Checklist today here 👉 thecaringview.co.uk/resource-hub...
Preparing now can help prevent outbreaks and keep services running smoothly.
Download our free Winter Planning Checklist today here 👉 thecaringview.co.uk/resource-hub...
November 8, 2025 at 9:47 AM
check out this great resource from @thecaringview.bsky.social
As we head into the winter period, we know based on previous years this will impact our staff teams and the people we support
This blog provides some key actions and a winter ready-to-use checklist to help Registered Managers and care providers stay winter-ready
open.substack.com/pub/marktopp...
This blog provides some key actions and a winter ready-to-use checklist to help Registered Managers and care providers stay winter-ready
open.substack.com/pub/marktopp...
Winter Readiness Plan
This blog provides some key actions and a winter ready-to-use checklist to help Registered Managers and care providers stay winter-ready.
open.substack.com
November 8, 2025 at 9:46 AM
As we head into the winter period, we know based on previous years this will impact our staff teams and the people we support
This blog provides some key actions and a winter ready-to-use checklist to help Registered Managers and care providers stay winter-ready
open.substack.com/pub/marktopp...
This blog provides some key actions and a winter ready-to-use checklist to help Registered Managers and care providers stay winter-ready
open.substack.com/pub/marktopp...
𝐓𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐟𝐞𝐫𝐭𝐢𝐥𝐢𝐭𝐲 𝐜𝐚𝐫𝐞 𝐢𝐬 𝐛𝐞𝐢𝐧𝐠 𝐬𝐡𝐚𝐩𝐞𝐝 𝐛𝐲 𝐀𝐈 and as someone who has experienced the IVF journey and has children who may do the same, the future of IVF with the support of AI is one that fascinates me.
open.substack.com/pub/marktopp...
open.substack.com/pub/marktopp...
AI's Growing Impact on IVF
The future of reproductive medicine lies at the intersection of technology and trust. AI isn’t just a buzzword in the world of medicine and science, but a tool that when implemented responsibly, can t...
www.linkedin.com
November 6, 2025 at 8:27 PM
𝐓𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐟𝐞𝐫𝐭𝐢𝐥𝐢𝐭𝐲 𝐜𝐚𝐫𝐞 𝐢𝐬 𝐛𝐞𝐢𝐧𝐠 𝐬𝐡𝐚𝐩𝐞𝐝 𝐛𝐲 𝐀𝐈 and as someone who has experienced the IVF journey and has children who may do the same, the future of IVF with the support of AI is one that fascinates me.
open.substack.com/pub/marktopp...
open.substack.com/pub/marktopp...
After a short hiatus, due to poor health and being busy at work, The Caring Bytes returns! I have been collating the most impactful AI and technology news this month, and boy is it good!
www.linkedin.com/pulse/octobe...
www.linkedin.com/pulse/octobe...
October 2025 AI & Tech Roundup
After a short hiatus, due to poor health and being busy at work, The Caring Bytes returns! I have been collating the most impactful AI and technology news this month, and boy is it good! Before we div...
www.linkedin.com
October 20, 2025 at 7:14 AM
After a short hiatus, due to poor health and being busy at work, The Caring Bytes returns! I have been collating the most impactful AI and technology news this month, and boy is it good!
www.linkedin.com/pulse/octobe...
www.linkedin.com/pulse/octobe...
We live discussing Common CQC Inspection Mistakes and How to Fix Them
Watch live using this link 👉 www.youtube.com/live/QpRoPS9...
Watch live using this link 👉 www.youtube.com/live/QpRoPS9...
October 14, 2025 at 6:36 PM
We live discussing Common CQC Inspection Mistakes and How to Fix Them
Watch live using this link 👉 www.youtube.com/live/QpRoPS9...
Watch live using this link 👉 www.youtube.com/live/QpRoPS9...