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Octopus Energy
@octopus.energy
Floating about.

We believe energy should be better - a better experience for customers, better for the planet, and better value for money.

Need help from our social media team? https://octo.ps/bluesky-help
Pinned
Hello Bluesky ๐Ÿ‘‹๐Ÿ‘‹๐Ÿ‘‹๐Ÿ‘‹๐Ÿ™๐Ÿ‘‹๐Ÿ‘‹๐Ÿ‘‹๐Ÿ‘‹

A lot of customers have asked us to swim our way over here, so we're dipping our tentacles in.

Give us a follow, we'll be floating around to chat all things green & geeky, make energy fairer, and own up to van printing disasters:
Hi there, Iโ€™ll get in touch with the engineer and ask them to move the van. Thanks for flagging ๐Ÿ™
January 13, 2026 at 9:57 AM
Hey Neil, it must not be recognised at home. Iโ€™ll look into this now and drop you an email ๐Ÿ‘€๐Ÿ™
January 11, 2026 at 9:30 PM
Hey Madde, could you pop some account info over to us here and I'll check your Octopoints are on the way ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
January 11, 2026 at 10:47 AM
Hey Simon, I can see Elly emailed you this morning, I've also sent a follow up too, to help. ๐Ÿ™
January 9, 2026 at 8:45 PM
This is the short edit.
Find the full stress test on our YouTube ๐Ÿ‘‰ www.youtube.com/watch?v=asiY...
We blew up a kitchen. For science. ๐Ÿ’ฅ Hydrogen vs Methane Gas Leak Test
YouTube video by Octopus Energy
www.youtube.com
January 9, 2026 at 12:10 PM
BOOM ๐Ÿ’ฅ This is why hydrogen gas leaks are a terrible houseguest. Phil went full Mythbusters and stress-tested methane and hydrogen for home heating in a kitchen set-up ๐Ÿงช

Both are dangerous. Hydrogen does not mess about. It burns up to 10x faster!

10/10 for science. 0/10 for kitchens.
January 9, 2026 at 12:10 PM
Hey Alan, I'm keen to take a closer look at this for you. Can you pop me over your details here so I can help? ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
January 9, 2026 at 8:55 AM
Hey Owen, that fuel mix breakdown is updated once a year and the next one will cover April 2025 - March 20256 ๐Ÿ™
January 4, 2026 at 11:00 AM
Hi there, I can pick this up now. Could you pop the full address in here octo.ps/bluesky-help and Iโ€™ll get in touch book it? ๐Ÿ”๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
January 4, 2026 at 8:29 AM
Hi Mark, thanks for flagging this - I've fed it back to our developers!
January 3, 2026 at 12:01 PM
Hi there, i'm really keen to check in on what's happening behind the scenes. If you can reach out with your account details then I can get in touch with you directly ๐Ÿ‘‰ octo.ps/fb-help ๐Ÿ‘ˆ
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 30, 2025 at 12:36 PM
Hi there, that's strange ๐Ÿค”. Iโ€™m really keen to see whatโ€™s happening with your heat pump. Can you please pop your account details across to us so that I can take a closer look? octo.ps/bluesky-help ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 30, 2025 at 11:59 AM
Hey Claude, that does look like a big package for such a small Octo accessory โ€” can you please pop us over your details so I can take a closer look and share your message with the team? ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ‘ˆ ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 29, 2025 at 4:41 PM
Hey there โ€” thatโ€™s odd ๐Ÿค”. Iโ€™ll take a closer look at why your export hasnโ€™t been credited and get back to you right away. Could you please pop me a message through this link ๐Ÿ‘‰ octo.ps/bluesky-help, and Iโ€™ll reach out from there ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 29, 2025 at 11:23 AM
Hey, please could you pop me a message through this link, and I'll be in touch to help ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 27, 2025 at 6:02 PM
Hi there, you can adjust the payment amount and send any credit back to your bank account here: octopus.energy/dashboard/ne... but please pop your details in here: octo.ps/bluesky-help and Iโ€™ll get in touch to help ๐Ÿ™
My account | Octopus Energy
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octopus.energy
December 26, 2025 at 10:47 AM
Hi Vaun, Iโ€™m so sorry for your loss. This is an automated email we send when when a property is switching supplier and completely agree the timing and wording wasnโ€™t right. Iโ€™m sharing this with the team, Iโ€™ll be in touch as soon as possible to help put things right.
December 23, 2025 at 10:14 PM
Yep, that's perfect ๐Ÿ‘ I've got your email, and I'll pop over a reply now ๐Ÿ™
December 23, 2025 at 10:41 AM
Hey, have you tried reinstalling the app? If not, give that a go and it should do the trick. If something still doesn't look right, drop us a message using the following link and I'll help ๐Ÿ‘‰ octo.ps/nudge.
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 20, 2025 at 12:01 PM
Hey Jo, are you running the latest version of the app? Can you give updating it a try and pop me a message with your details if you're still having trouble ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ‘ˆ ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 20, 2025 at 8:49 AM
Hi there, weโ€™ll do everything we can to get your smart meters online, but their location in your home & the network signal in the area can affect how/if they connect to the network. Please send over your details ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ‘ˆ Iโ€™ll make sure weโ€™ve tried everything we can for you here. ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 19, 2025 at 7:47 PM
Hey there, if you give the app another try, should be all good to go now. But please do pop your details over to me on this link ๐Ÿ‘‰ octo.ps/bluesky-help and I'll check in on your charging for you. ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 19, 2025 at 10:15 AM
Hey, I can help ๐Ÿ‘‹ Pop us a message using the following link and I'll get this requested for you ๐Ÿ‘‰ octo.ps/bluesky-help ๐Ÿ™
Help us find your account
Give us your email and our friendly social media team will help.
octo.ps
December 13, 2025 at 9:07 PM