Peter Gregg
@pfgregg.bsky.social
Austin based. CX, Tech and AI focused. Into travel, photography, live music. Huge geek and foodie.
2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise knowledge.wharton.upenn.edu/special-repo...
2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise
Now in its third year, this unique, year-over-year, cross-sectional study shows where the common use cases are, where returns are emerging, and which people- and process-levers could convert…
knowledge.wharton.upenn.edu
October 31, 2025 at 2:29 PM
2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise knowledge.wharton.upenn.edu/special-repo...
Interesting depending on how you use ChatGPT and whether you want it in some of your other apps
Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...
Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...
Introducing ChatGPT Pulse
Today we're releasing a preview of ChatGPT Pulse to Pro users on mobile. Pulse is a new experience where ChatGPT proactively does research to deliver personalized updates based on your chats, feedback...
share.google
September 26, 2025 at 3:09 AM
Interesting depending on how you use ChatGPT and whether you want it in some of your other apps
Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...
Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...
What It Takes to Lead Through Digital Disruption
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
What It Takes to Lead Through Digital Disruption
Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…
hbr.org
September 18, 2025 at 6:19 PM
What It Takes to Lead Through Digital Disruption
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
Having used both platforms for many years as an operations leader as well as tech/admin in prior roles - this is a win for their clients and the end consumer.
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...
#AI #custserv
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...
#AI #custserv
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
CX Today covers Contact Center news including AI Agents, CCaaS, CRM and more.
www.cxtoday.com
August 14, 2025 at 2:28 PM
Having used both platforms for many years as an operations leader as well as tech/admin in prior roles - this is a win for their clients and the end consumer.
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...
#AI #custserv
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...
#AI #custserv
Should be interesting running this through many paces. Some coding, deeper questions & more complex prompts/uploads for ingestion. Comparing to other open AI models, Opus + playing more with the Agent capabilities.
Anyone else testing yet and are you seeing anything unique or new?
#AI #LLM #GPT-5
Anyone else testing yet and are you seeing anything unique or new?
#AI #LLM #GPT-5
August 8, 2025 at 2:09 AM
Most should be working on this shift from 100% reactive to predictive/proactive. Data is key, but the signals in the data are there.
Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...
Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...
Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur
To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key…
www.entrepreneur.com
August 4, 2025 at 1:15 PM
Most should be working on this shift from 100% reactive to predictive/proactive. Data is key, but the signals in the data are there.
Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...
Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...
Overcoming two issues that are sinking gen AI programs
Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.
www.mckinsey.com/capabilities...
Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.
www.mckinsey.com/capabilities...
Overcoming two issues that are sinking gen AI programs
Explore how enterprises can overcome pitfalls by building the capabilities of gen ai with centralized platforms that boost innovation and scale production.
www.mckinsey.com
June 9, 2025 at 1:15 PM
Overcoming two issues that are sinking gen AI programs
Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.
www.mckinsey.com/capabilities...
Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.
www.mckinsey.com/capabilities...
The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service
The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service
Expectations rise for AI in the contact center world.
www.destinationcrm.com
April 9, 2025 at 6:30 PM
The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service
No huge surprises here
www.yahoo.com/news/5-most-...
www.yahoo.com/news/5-most-...
The 5 states in America most dependent on federal funding — and the 5 least dependent
President Donald Trump and DOGE boss Elon Musk are on a mission to significantly cut federal spending by $1 trillion this year — laying off workers, canceling contracts, and slashing budgets across al...
www.yahoo.com
March 13, 2025 at 3:26 PM
No huge surprises here
www.yahoo.com/news/5-most-...
www.yahoo.com/news/5-most-...
Decent primer from HBR. Lot of noise in this space with some promise but a lot of confusion on use cases and what is needed to execute,.
What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf
What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf
What Is Agentic AI, and How Will It Change Work?
From the early days of mechanical automatons to more recent conversational bots, scientists and engineers have dreamed of a future where AI systems can work and act intelligently and independently.…
buff.ly
December 31, 2024 at 2:46 PM
Decent primer from HBR. Lot of noise in this space with some promise but a lot of confusion on use cases and what is needed to execute,.
What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf
What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf
Day 9: In honor of the reopening of Notre Dame.
One of my fave pics I took there before the fire. Gorgeous inside
#paris #travel #traveladdict #travelphotography #travels
One of my fave pics I took there before the fire. Gorgeous inside
#paris #travel #traveladdict #travelphotography #travels
December 18, 2024 at 6:00 PM
Day 9: In honor of the reopening of Notre Dame.
One of my fave pics I took there before the fire. Gorgeous inside
#paris #travel #traveladdict #travelphotography #travels
One of my fave pics I took there before the fire. Gorgeous inside
#paris #travel #traveladdict #travelphotography #travels
Day 8: In honor of the reopening of Notre Dame.
The famous stained glass. Truly incredible.
[from a prior trip before the fire]
#paris #travel #traveladdict #travelphotography #travels
The famous stained glass. Truly incredible.
[from a prior trip before the fire]
#paris #travel #traveladdict #travelphotography #travels
December 17, 2024 at 9:04 PM
Day 8: In honor of the reopening of Notre Dame.
The famous stained glass. Truly incredible.
[from a prior trip before the fire]
#paris #travel #traveladdict #travelphotography #travels
The famous stained glass. Truly incredible.
[from a prior trip before the fire]
#paris #travel #traveladdict #travelphotography #travels
Day 7: In honor of the reopening of Notre Dame.
The details and stained glass is stunning
#paris #travel #traveladdict #travelphotography #travels
The details and stained glass is stunning
#paris #travel #traveladdict #travelphotography #travels
December 16, 2024 at 6:32 PM
Day 7: In honor of the reopening of Notre Dame.
The details and stained glass is stunning
#paris #travel #traveladdict #travelphotography #travels
The details and stained glass is stunning
#paris #travel #traveladdict #travelphotography #travels
Day 6: In honor of the reopening of Notre Dame.
This portion of the cathedral was completely destroyed in the fire.
#paris #travel #traveladdict #travelphotography #travels
This portion of the cathedral was completely destroyed in the fire.
#paris #travel #traveladdict #travelphotography #travels
December 15, 2024 at 5:16 PM
Day 6: In honor of the reopening of Notre Dame.
This portion of the cathedral was completely destroyed in the fire.
#paris #travel #traveladdict #travelphotography #travels
This portion of the cathedral was completely destroyed in the fire.
#paris #travel #traveladdict #travelphotography #travels
Day 5: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
December 14, 2024 at 9:57 PM
Day 5: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
Day 4: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
December 13, 2024 at 7:47 PM
Day 4: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
Much of the business model is around profits and share price and often over care.
Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.
www.cnbc.com/2024/12/11/h...
Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.
www.cnbc.com/2024/12/11/h...
Health-care stocks fall as lawmakers, patients push for changes to their business models
The stock reaction on Wednesday appeared to be in response to new bipartisan legislation that aims to break up pharmacy benefit managers.
www.cnbc.com
December 12, 2024 at 5:12 PM
Much of the business model is around profits and share price and often over care.
Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.
www.cnbc.com/2024/12/11/h...
Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.
www.cnbc.com/2024/12/11/h...
Day 3: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
December 12, 2024 at 3:40 PM
Day 3: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography
#paris #travel #traveladdict #travelphotography
In honor of Notre Dame reopening after the fire - posting a pic a day for a week from a prior trip.
December 11, 2024 at 3:36 PM
In honor of Notre Dame reopening after the fire - posting a pic a day for a week from a prior trip.
Huge emerging play and growing use cases. A number of companies like MS arent mentioned here, but this takes Gen AI to next level. Definitely some risk here, but proper use cases and data and controls - can be powerful.
How AI agents will transform the future of work
How AI agents will transform the future of work
How AI agents will transform the future of work
AI agents are already reengineering software development, business processes, and customer experiences. Here's what you need to know.
buff.ly
December 4, 2024 at 5:21 PM
Huge emerging play and growing use cases. A number of companies like MS arent mentioned here, but this takes Gen AI to next level. Definitely some risk here, but proper use cases and data and controls - can be powerful.
How AI agents will transform the future of work
How AI agents will transform the future of work
Anyone wanting to cut this is foolish. There is actually a surplus, which will likely be needed for COL adjustments. Cutting programs funded directly by YOUR money - putting millions at risk. Nope!
Social Security Does Not Add Debt
Social Security Does Not Add Debt
Social Security Does Not Add Debt
Once again, a lot of misinformation is being spread about Social Security by those who wish to cut it, privatize it, or even end it.
buff.ly
November 25, 2024 at 2:33 PM
Anyone wanting to cut this is foolish. There is actually a surplus, which will likely be needed for COL adjustments. Cutting programs funded directly by YOUR money - putting millions at risk. Nope!
Social Security Does Not Add Debt
Social Security Does Not Add Debt
Reposted by Peter Gregg
Reminder: Social Security does NOT add to the national debt.
Anyone suggesting cutting Social Security to solve our debt is lying to you to take from you.
Anyone suggesting cutting Social Security to solve our debt is lying to you to take from you.
November 23, 2024 at 10:11 PM
Reminder: Social Security does NOT add to the national debt.
Anyone suggesting cutting Social Security to solve our debt is lying to you to take from you.
Anyone suggesting cutting Social Security to solve our debt is lying to you to take from you.
Reposted by Peter Gregg
Solid research from Bain - net of it is - "Customer First" Many are looking at use cases, but it should ALWAYS be with the customer in mind and improving experience.
Generative AI’s Potential to Improve Customer Experience
Generative AI’s Potential to Improve Customer Experience
Generative AI’s Potential to Improve Customer Experience
Bain's research identifies five design principles for deploying generative AI in the customer journey.
buff.ly
November 25, 2024 at 1:44 PM
Solid research from Bain - net of it is - "Customer First" Many are looking at use cases, but it should ALWAYS be with the customer in mind and improving experience.
Generative AI’s Potential to Improve Customer Experience
Generative AI’s Potential to Improve Customer Experience