Ryan Ogilvie
LightNews LightNews
banner
ryanogilvie.bsky.social
Ryan Ogilvie
@ryanogilvie.bsky.social
77 followers 52 following 30 posts
Collaborating with people to improve the service experience. Enjoy discussing all things Service Management. Visit my site at https://blackfriar.ca
Posts Replies Media Videos
ryanogilvie.bsky.social
Interested in your input on this - What area of Service Management are you focusing on this month?

www.linkedin.com/posts/ryanog...

#ITSM #AIOps #ExperienceManagement #ContinuousImprovement #XLA #ServiceManagement
Welcome, August! | Ryan Ogilvie
Welcome, August! What are you improving this month? Let’s kick off the month by focusing on progress. What area is top of mind for improvement in your IT Teams? Tell us more in the comments if you pi...
www.linkedin.com
August 1, 2025 at 4:37 PM
ryanogilvie.bsky.social
When you're getting ready for a certification everyone has their go-to study method. What works best when it comes to retaining and applying knowledge?

Vote on the LinkedIn poll
www.linkedin.com/posts/ryanog...

#ProfessionalDevelopment #ExamPrep #LearningAndDevelopment #SkillUp #CareerGrowth #ITSM
When you're getting ready for a certification everyone has their go-to study method. | Ryan Ogilvie
When you're getting ready for a certification everyone has their go-to study method. Some cram, some plan — others just wing it. I’m curious — what works best for you when it comes to retaining a...
www.linkedin.com
July 7, 2025 at 10:10 PM
ryanogilvie.bsky.social
Is Problem Management still just a checkbox for your #ITSM team?
In this post I put together a a 12-month, iterative implementation approach with clear value milestones. Plus, it includes what to do after your first year for real continual improvement. blackfriar.ca/2025/07/prob...
Problem Management: A Practical Roadmap – Blackfriar Consulting inc
blackfriar.ca
July 1, 2025 at 6:22 PM
ryanogilvie.bsky.social
I created this poll on LinkedIn as I was interested in how people like to learn new skills
www.linkedin.com/feed/update/...

#ITSM #Training #ProfessionalDevelopment #EdTech #Upskilling
How do you prefer to learn new ITSM skills? | Blackfriar Consulting inc
How do you prefer to learn new ITSM skills? With so many training options available such as self-paced, instructor-led online, or instructor-led in person, which approach helps you learn best and stay...
www.linkedin.com
June 18, 2025 at 4:58 PM
ryanogilvie.bsky.social
I have a poll on Linkedin to determine how people like to consume content. Would be interested in any feedback you might have as well as taking / sharing the poll for reach www.linkedin.com/posts/ryanog...

#ITSM #AI #ITAM #ITIL #ContentCreation
#itil #itsm #itam #ai #contentcreation | Ryan Ogilvie
Looking to get a sense of how people like to consume content #ITIL #ITSM #ITAM #AI #ContentCreation
www.linkedin.com
May 6, 2025 at 2:03 PM
ryanogilvie.bsky.social
Good asset management isn’t just about savings - it’s about control and confidence.
This and so much more is covered in the integratedITSM Essentials course
www.linkedin.com/posts/ryanog...

#ITSM #ITServiceManagement #integratedITSM #ITSMLeadership #ITTraining #AssetManagement #ITAM #SAM #HAM
#itsm #itservicemanagement #integrateditsm #itsmleadership #ittraining… | Ryan Ogilvie
IT Asset Management – Controlling the Cost and Risk of IT Behind every IT service is a collection of assets - hardware, software, licenses, and more. Managing these efficiently is key to reducing cos...
www.linkedin.com
April 20, 2025 at 9:02 PM
ryanogilvie.bsky.social
What if improving ITSM was as fun (and valuable) as an Easter egg hunt?

Most organizations stumble onto improvements by accident.
The ones who win build formal Continual Improvement cycles into their #ITSM practices

www.linkedin.com/posts/ryanog...
#itsm #continualimprovement #itleadership #servicemanagement… | Ryan Ogilvie
What if improving ITSM was as fun (and valuable) as an Easter egg hunt? Most organizations stumble onto improvements by accident. The ones who win build formal Continual Improvement cycles into their...
www.linkedin.com
April 17, 2025 at 4:52 PM
ryanogilvie.bsky.social
Is your service portal truly intuitive and effective? Check out this link below to get some thoughts around what should be considered #ITSM #ESM #ServicePortal

www.linkedin.com/posts/ryanog...
Assessing your Service Portal | Ryan Ogilvie
Is your service portal truly intuitive and effective? Many organizations set up service portals and forget to revisit them, but an outdated or clunky portal…
www.linkedin.com
March 24, 2025 at 9:33 PM
ryanogilvie.bsky.social
🍀 This St. Patrick’s Day, don’t rely on luck to improve your service delivery — leverage Problem Management! 🍀
Ready to stop firefighting and start finding long-term value?
Check out the full post here
blackfriar.ca/2025/03/find...
#ITSM #ProblemManagement #RootCauseAnalysis #ITOps
Finding the Pot of Gold: How Problem Management Leads to Service Delivery Success – Blackfriar Consulting inc
blackfriar.ca
March 17, 2025 at 1:06 AM
ryanogilvie.bsky.social
A great deal on some great #ITSM Training www.linkedin.com/posts/ryanog... #ITTraining
Ryan Ogilvie on LinkedIn: A great deal on some great training!
A great deal on some great training!
www.linkedin.com
March 4, 2025 at 4:56 PM
ryanogilvie.bsky.social
I was having some good discussions with people regarding #ITSM Platform renewals. But when is the right time to determine if it's worth staying the course or exploring alternatives before the renewal deadline? Check my poll on LinkedIn - curious on the outcomes
www.linkedin.com/posts/ryanog...
Ryan Ogilvie on LinkedIn: #itsm #technologystrategy #platformroi #itproductrenewals
I was having some good discussions with people regarding ITSM Platform renewals. But when is the right time to determine if it's worth staying the course or…
www.linkedin.com
February 11, 2025 at 12:11 AM
ryanogilvie.bsky.social
Good for a laugh…..
January 30, 2025 at 2:21 AM
ryanogilvie.bsky.social
AI is transforming the way businesses operate, but what happens when AI adoption outpaces IT governance?

Enter Shadow AI: the use of AI tools by business teams without IT’s oversight

blackfriar.ca/2025/01/now-...

#AI #ShadowIT #ArtificialIntelligence #ITGovernance #CIO #DigitalTransformation
Now we have to worry about Shadow AI? – Blackfriar Consulting inc
blackfriar.ca
January 29, 2025 at 4:45 PM
ryanogilvie.bsky.social
Wishing all a Happy #BurnsNight #Scotland
January 25, 2025 at 8:29 PM
ryanogilvie.bsky.social
I sometimes wonder how many hours I spent on wasteful meetings. I asked about on LinkedIn but people might have been too busy in meetings to read or comment on the post
www.linkedin.com/posts/ryanog...

#meetings #productivity #leadership #timemanagement
Ryan Ogilvie on LinkedIn: #meetings #productivity #leadership #timemanagement
Meetings: Value-Driven Conversations or Productivity Killers? Meetings are a staple of business, but let’s be honest, how many truly add value? We've all sat…
www.linkedin.com
January 24, 2025 at 5:03 PM
ryanogilvie.bsky.social
A service catalog isn’t just a list—it’s a commitment to clarity, efficiency, and customer satisfaction. #ServiceCatalog #ITSM #ValueDrivenIT www.blackfriar.ca
Blackfriar Consulting inc – Service Management Simplified
www.blackfriar.ca
January 21, 2025 at 1:10 AM
ryanogilvie.bsky.social
🎁 This holiday season, dive into the magical world of IT with 'Whimsical ITSM' – a fun adventure through Incident, Change, and Problem Management! Makes a great stocking stuffer for your IT Team 🎄 a.co/d/fQEMDmP #HolidayReads #TechBooks a.co/d/fQEMDmP #ITSM #IT
Amazon.ca
a.co
December 9, 2024 at 6:30 PM
ryanogilvie.bsky.social
‘Whimsical ITSM’ makes IT processes fun and easy to understand through engaging rhymes and stories. Perfect for tech veterans or those new to
#IT Grab yourself and your friends a copy for the holidays
! a.co/d/fQEMDmP
#ITSM #NewBook

#ServiceManagement
Whimsical ITSM
Whimsical ITSM: Ogilvie, Ryan: 9798340845375: Books - Amazon.ca
a.co
December 2, 2024 at 3:40 PM
ryanogilvie.bsky.social
I like to apply this quote wherever I can “If you can’t explain it to a six year old, you don’t understand it yourself.” – Albert Einstein
#KeepItSimple #ServiceManagement #ITSM #IT #ITOps
November 18, 2024 at 11:36 PM
ryanogilvie.bsky.social
‘Whimsical ITSM’ makes IT processes fun and easy to understand through engaging rhymes and stories. Perfect for tech veterans or those new to #IT! a.co/d/fQEMDmP #ITSM #ServiceManagement
Whimsical ITSM : Ogilvie, Ryan: Amazon.ca: Livres
Whimsical ITSM : Ogilvie, Ryan: Amazon.ca: Livres
a.co
November 18, 2024 at 3:56 PM
ryanogilvie.bsky.social
Why integratedITSM essentials Is a great place for your #ITSM training www.linkedin.com/posts/ryanog...
Ryan Ogilvie on LinkedIn: Why you should look at integratedITSM essentials training
During my career in the ITSM industry, I’ve seen the same challenges and frustrations arise time and again when it comes to ITSM training. While ITIL…
www.linkedin.com
November 14, 2024 at 7:28 PM
Reposted by Ryan Ogilvie
andimann.bsky.social
"Jobs with #WFH options have better stock returns, new study reveals"

Studies keep showing #RemoteWork & #HybridWork deliver business goals vs. in-office work - often measurably better!

Hrrm, I wonder why #RTO never has supporting data like this. 🤔

fortune.com/2024/10/...
Work-from-home warriors workers just got more ammo in the RTO crusade: Jobs with WFH options have better stock returns, new study reveals
Share prices have become the latest metric to measure the performance of flexible workplaces compared to their peers with strict RTO policies.
fortune.com
October 30, 2024 at 6:19 PM
ryanogilvie.bsky.social
Looking to enhance your incident management process? Check out my latest article on HDI Support World! Learn key steps to ensure you and your teams have a solid foundation in place.
www.thinkhdi.com/library/supp...
#ITSM #ServiceManagement
October 29, 2024 at 3:02 PM
ryanogilvie.bsky.social
Interested in Service Management? Reach out and connect #ITSM #ITIL #ESM
October 27, 2024 at 4:11 PM