Artificial intelligence will increase demand for government services before it increases efficiency.

As Korea aims to become a top-three global AI power, the government has staked its strategy on “sovereign AI” as both an economic and national security priority. In this reflection, originally published in the Herald Insight Collection, Merve Hickok examines Korea’s multibillion-dollar investment in a national foundation model amid U.S.–China competition and the rise of Open-Source AI, asking whether alternative investments—such as small language models, compute and energy efficiency, and AI governance and evaluation—might better secure Korea’s long-term autonomy and global leadership.

As the AIEP project concludes its first pilot in San Francisco, it offers more than a new AI tool for navigating IEPs. It shows what becomes possible when families, educators, designers, and researchers co-design technology from the ground up. Through a free, open-source tool, a civic AI learning course, a community-centered playbook, and academic research, this work demonstrates a practical model for public-purpose AI rooted in lived experience, shared learning, and accountability. What began as support for parents has grown into a blueprint for building AI with communities, not just for them.

Leaders increasingly believe public engagement matters, but lack the practical know-how to do it well. Beth Simone Noveck and Dane Gambrell examine how institutions use AI and collective intelligence to engage the public at scale. Across countries and levels of government, engagement can move from performative to consequential when institutions build the capacity to design it well. That work now comes together in a new free course, Designing Democratic Engagement for the AI Era, created by InnovateUS, The GovLab, and the Allen Lab for Democracy Renovation, to help public professionals turn these lessons into practice.

What if the problem with government wasn’t too many rules, but how they’re organized? Boston’s permitting overhaul with AI for Impact shows how AI and collective intelligence can simplify the user experience without eroding the safeguards that matter.

Families are expected to advocate for their children using IEP documents that are dense, technical, and often inaccessible. Instead of treating AI as a black box that produces generic summaries, this project takes a different approach of "unboxing the prompt" and inviting parents into the system's core logic. This post traces how community feedback reshaped the tool at every stage, from moving beyond one-size-fits-all summaries to extracting legally meaningful details, to designing for privacy, to preserving meaning across languages, and to foregrounding student strengths.

Governments are adopting powerful new technologies faster than their systems are built to learn. This piece by Cassandra Madison at the Center for Civic Futures argues that responsible innovation requires more than access to tools. It requires safe, structured spaces for experimentation. By treating experimentation as public infrastructure, governments can learn early, surface risks before they scale, and make better decisions when the stakes are highest.

Mapping schools in Uzbekistan and Bhutan revealed how data that appeared complete on paper often missed what mattered on the ground, like distance, access, and everyday conditions. By treating geography as essential, spatial data, participatory collection, and AI analysis reshaped how evidence-informed public investment and policy decisions are made.

A hiring tool changes your "personality" score based on whether there's a bookshelf behind you in an interview. A hospital model suggests asthmatics are safer—because it learned how to respond to the triage system, not the disease. This InnovateUS workshop explains why predictive AI needs governance, not just accuracy.

We’re launching the Observatory of Public Sector AI, a new research initiative of InnovateUS and The GovLab that draws on data from more than 150,000 public servants nationwide. By analyzing how public employees learn, use, and adapt AI at work, the Observatory aims to identify which investments in skills and training actually strengthen government capacity, improve services, and deliver better outcomes for residents.

Reeve Bull shows how Virginia is using AI to improve regulatory review, from analyzing statutes to streamlining outdated rules. Anirudh Dinesh looks to India, where the Bhashini platform expands democ

India's Bhashini platform is democratizing access to digital services for 1.4 billion people by treating multilingual capability as public infrastructure. Through crowdsourced voice donations and open APIs, this initiative could transform how underserved populations access rights and resources that were previously locked behind language barriers.

This piece examines how the Commonwealth of Virginia is using artificial intelligence to modernize regulatory review, shifting the focus from regulating AI to governing with it. Drawing on recent reforms led by the Virginia Office of Regulatory Management under Governor Glenn Youngkin, the article outlines how AI tools are being applied to analyze regulations, reduce administrative burden, and improve transparency. The "Virginia Model" offers a practical model for other states exploring how AI can strengthen core government functions.

U.S. labor law is shaped by thousands of decisions issued each year by the National Labor Relations Board (NLRB) and the courts, yet much of this precedent remains difficult for workers, organizers, and even lawyers to access in practice. This piece examines how the NLRB’s fragmented document publication system creates real information barriers for workers and their advocates. A new tool, NLRB Research, uses open-source software and AI to make labor law searchable and and usable, demonstrating how improving access to public legal information can help empower workers to understand and act on their rights.

New Jersey’s Office of Innovation has received a Public Benefit Innovation Fund grant to expand its AI platform with tools that help residents access benefits faster and with fewer errors. In this conversation, Beth Simone Noveck and NJ Chief Innovation Officer Dave Cole discuss how document processing, eligibility matching, feedback analysis, and memo-generation tools are already improving programs such as Medicaid, Unemployment Insurance, and Summer EBT, and what it takes to deploy AI responsibly within government.

Conventional wisdom presents mid-sized economies with two options for accessing advanced AI: rely on American or Chinese systems, or fall behind. Neither choice preserves the technological sovereignty that countries increasingly see as essential. But there is a third path we explore in detail in a recent memo. Collectively, nations outside the US-China duopoly possess substantial computing infrastructure, a majority of the world’s top researchers, and the growing political will to create a third path. The question is whether they can come together to make it work.

The City as Mesh by Geoff Mulgan and Caio Werneck offers a powerful new framework for organizing cities to tackle cross-cutting challenges. This Research Radar examines their new paper and argues for going further: using AI as a coordination layer, treating skills as design choices, and leveraging public engagement as operational intelligence.

Governments are increasingly using AI to identify redundant, outdated, and burdensome regulations. But efficiency alone is not reform: without public judgment, simplification can weaken essential protections. The Green Tape Challenge shows how pairing AI with collective intelligence can modernize regulation while preserving legitimacy, equity, and purpose.From Red Tape to Green Tape: Decluttering the State with AI and Collective Intelligence

This Research Radar examines how California’s Office of Data and Innovation used a rigorous, community-driven approach to translate thousands of survivor contributions from the LA wildfires into a concrete recovery action plan. Combining deliberative design, large-scale digital participation, AI-assisted analysis, and human review, the engagement shows how public institutions can listen at scale, synthesize insight with integrity, and move from data to decisions when it matters most.

In this workshop, Audrey Tang and Danielle Allen discuss how AI-enabled civic technologies, paired with radical transparency and thoughtful institutional design, can help democracies respond to problems faster, govern more fairly, and rebuild public trust. Lessons from Taiwan, California, and other contexts show how combining digital tools with in-person engagement can surface common ground and reduce polarization. Together, the speakers argue that democracy can meet today’s challenges when it is designed to be fast, fair, and genuinely engaging for the people it serves.

Beth Simone Noveck testifies before Congress on how AI can help lawmakers move beyond performative public engagement to use constituent input at scale meaningfully. Agueda Quiroga announces the launch

On Wednesday, December 17, 2025, at 10:00am ET, the Subcommittee on Modernization and Innovation of the Committee on House Administration will hold a hearing titled, “The Future of Constituent Engagement with Congress.” The hearing will be held in room 1310 of the Longworth House Office Building.