The Property Ombudsman
@tpos.co.uk
The impartial and independent Ombudsman, resolving disputes between consumers and property businesses since 1990. www.tpos.co.uk
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The Property Ombudsman
@tpos.co.uk
· Jul 21
Do you follow all our social channels? Find us on most platforms for the latest news, advice and developments to our independent service.
Today, the Renters’ Rights Act 2025 introduces a new enforcement framework intended to improve standards across the private rented sector. This act gives local housing authorities new powers to investigate whether a landlord or an agent letting out private rented housing has broken certain laws.
December 27, 2025 at 9:00 AM
Today, the Renters’ Rights Act 2025 introduces a new enforcement framework intended to improve standards across the private rented sector. This act gives local housing authorities new powers to investigate whether a landlord or an agent letting out private rented housing has broken certain laws.
Merry Christmas from everyone at The Property Ombudsman. Our office and phone line are now closed and will reopen on Friday 2 January at 9am.
December 24, 2025 at 3:03 PM
Merry Christmas from everyone at The Property Ombudsman. Our office and phone line are now closed and will reopen on Friday 2 January at 9am.
The Government is inviting feedback on the home buying and selling process.
The consultation closes on 29 December 2025. Share your views (link below).
The consultation closes on 29 December 2025. Share your views (link below).
December 19, 2025 at 11:01 AM
The Government is inviting feedback on the home buying and selling process.
The consultation closes on 29 December 2025. Share your views (link below).
The consultation closes on 29 December 2025. Share your views (link below).
Cath, a landlord, complained that her letting agent failed to register her tenants’ deposit. After the tenants moved out and took legal action against her, Cath asked us to investigate.
🔎 Read our latest case study: www.tpos.co.uk/case-studies...
🔎 Read our latest case study: www.tpos.co.uk/case-studies...
December 18, 2025 at 2:00 AM
Cath, a landlord, complained that her letting agent failed to register her tenants’ deposit. After the tenants moved out and took legal action against her, Cath asked us to investigate.
🔎 Read our latest case study: www.tpos.co.uk/case-studies...
🔎 Read our latest case study: www.tpos.co.uk/case-studies...
Landlords must ensure upholstered furniture meets fire resistance standards.
Understand the changes that have recently come into effect as part of the Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2025 by reading CTSI's guidance:
www.businesscompanion.info
Understand the changes that have recently come into effect as part of the Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2025 by reading CTSI's guidance:
www.businesscompanion.info
December 16, 2025 at 9:01 AM
Landlords must ensure upholstered furniture meets fire resistance standards.
Understand the changes that have recently come into effect as part of the Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2025 by reading CTSI's guidance:
www.businesscompanion.info
Understand the changes that have recently come into effect as part of the Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2025 by reading CTSI's guidance:
www.businesscompanion.info
This week, we're highlighting Cliffords Estates, based in Leicester, for passing our compliance audit on first inspection.
We support businesses by carrying out proactive compliance audits to make sure they have certain measures in place to protect consumers, some of which are required by law.
We support businesses by carrying out proactive compliance audits to make sure they have certain measures in place to protect consumers, some of which are required by law.
December 12, 2025 at 9:30 AM
This week, we're highlighting Cliffords Estates, based in Leicester, for passing our compliance audit on first inspection.
We support businesses by carrying out proactive compliance audits to make sure they have certain measures in place to protect consumers, some of which are required by law.
We support businesses by carrying out proactive compliance audits to make sure they have certain measures in place to protect consumers, some of which are required by law.
We've been speaking at Propertymark's Renters' Rights Act Roadshows to help letting agents understand what the Act means for them. We've shared insight from our casework, explained the role of the PRS Landlord Ombudsman and highlighted what letting agents and landlords can do now to prepare.
December 10, 2025 at 9:00 AM
We've been speaking at Propertymark's Renters' Rights Act Roadshows to help letting agents understand what the Act means for them. We've shared insight from our casework, explained the role of the PRS Landlord Ombudsman and highlighted what letting agents and landlords can do now to prepare.
Congratulations to the winners at the 2025 allAgents Customer Experience Awards, decided entirely by verified customer reviews. It is great to see that TPO-registered businesses took home 29 awards, recognised for delivering exceptional service and putting their customers first. 🎉
December 8, 2025 at 12:00 PM
Congratulations to the winners at the 2025 allAgents Customer Experience Awards, decided entirely by verified customer reviews. It is great to see that TPO-registered businesses took home 29 awards, recognised for delivering exceptional service and putting their customers first. 🎉
Amanda and Oliver faced months of leaks and damp in their rented home, with slow responses from their letting agent. Read the full case study, including advice for agents to best support tenants in this situation.
www.tpos.co.uk/case-studies...
www.tpos.co.uk/case-studies...
December 5, 2025 at 9:30 AM
Amanda and Oliver faced months of leaks and damp in their rented home, with slow responses from their letting agent. Read the full case study, including advice for agents to best support tenants in this situation.
www.tpos.co.uk/case-studies...
www.tpos.co.uk/case-studies...
We were in London to attend this year's The Negotiator Conference. It was great to meet with property professionals and discuss how we support businesses to deliver high standards of service to their customers.
December 1, 2025 at 3:30 PM
We were in London to attend this year's The Negotiator Conference. It was great to meet with property professionals and discuss how we support businesses to deliver high standards of service to their customers.
Independent estate agent Michelle Roper, in Northumberland, has passed our compliance audit on first inspection. We audit more than 2,000 businesses each year to make sure they have certain measures in place to protect consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
November 28, 2025 at 12:02 PM
Independent estate agent Michelle Roper, in Northumberland, has passed our compliance audit on first inspection. We audit more than 2,000 businesses each year to make sure they have certain measures in place to protect consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
We'll be at The Negotiator Conference tomorrow - come and say hello! 👋 Stop by stand 24 to find out how we support property businesses to promote best practice and resolve issues early.
#thenegotiatorconference
#thenegotiatorconference
November 27, 2025 at 9:30 AM
We'll be at The Negotiator Conference tomorrow - come and say hello! 👋 Stop by stand 24 to find out how we support property businesses to promote best practice and resolve issues early.
#thenegotiatorconference
#thenegotiatorconference
Our policy manager Charlotte was invited to attend the Federation of Private Residents' Associations Annual Conference & AGM, where she was able to meet FPRA members and hear about the issues that are important to them.
FPRA has provided support and guidance to its members since 1971.
FPRA has provided support and guidance to its members since 1971.
November 19, 2025 at 9:30 AM
Our policy manager Charlotte was invited to attend the Federation of Private Residents' Associations Annual Conference & AGM, where she was able to meet FPRA members and hear about the issues that are important to them.
FPRA has provided support and guidance to its members since 1971.
FPRA has provided support and guidance to its members since 1971.
The Renters' Rights Act will be put into action next year and aims to improve the current system for both the 11 million private renters and the 2.3 million landlords in England.
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
November 17, 2025 at 1:00 PM
The Renters' Rights Act will be put into action next year and aims to improve the current system for both the 11 million private renters and the 2.3 million landlords in England.
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has launched a new guidance campaign to help landlords prepare for the changes that will be introduced on 1 May 2026 as part of the Renters' Rights Act.
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Renting is Changing
Landlords, you will need to get on top of these important changes. they will effect how you manage your tenancies. read the guidance at gov.uk/rentingischanging
housinghub.campaign.gov.uk
November 17, 2025 at 12:01 PM
The Government has launched a new guidance campaign to help landlords prepare for the changes that will be introduced on 1 May 2026 as part of the Renters' Rights Act.
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Find out more: housinghub.campaign.gov.uk/renting-is-c...
We carry out compliance audits to check that businesses are following best practice. This week, we're highlighting Vorbild Property Management for passing our audit and being compliant on first inspection.
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Find out more about our audit process: www.tpos.co.uk/businesses/c...
November 14, 2025 at 9:01 AM
We carry out compliance audits to check that businesses are following best practice. This week, we're highlighting Vorbild Property Management for passing our audit and being compliant on first inspection.
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Our head of assessment and dispute resolution Gemma Adams recently spoke at the National Landlord Investment Show about the Renters' Rights Act. As part of a panel, Gemma discussed the opportunities and challenges it will bring for landlords.
November 11, 2025 at 10:00 AM
Our head of assessment and dispute resolution Gemma Adams recently spoke at the National Landlord Investment Show about the Renters' Rights Act. As part of a panel, Gemma discussed the opportunities and challenges it will bring for landlords.
We’re looking forward to welcoming members of our Industry and Consumer Forums to the QEII Centre in London this week. We'll be discussing key topics affecting consumers and businesses, such as the Renters' Rights Act and home buying and selling reform.
November 10, 2025 at 2:15 PM
We’re looking forward to welcoming members of our Industry and Consumer Forums to the QEII Centre in London this week. We'll be discussing key topics affecting consumers and businesses, such as the Renters' Rights Act and home buying and selling reform.
Congratulations to all this year’s winners at the EA Masters. TPO-registered businesses won 21 award categories, including Sales Agency of the Year, Lettings Agency of the Year and Sales & Letting Agency of the Year. 🎉
November 5, 2025 at 10:57 AM
Congratulations to all this year’s winners at the EA Masters. TPO-registered businesses won 21 award categories, including Sales Agency of the Year, Lettings Agency of the Year and Sales & Letting Agency of the Year. 🎉
Did you know that we carry out audits to check that businesses have safeguards in place for consumers? This week, we're highlighting independent estate agent Jason Kates, based in Surrey, for passing our compliance audit on first inspection.
October 31, 2025 at 9:31 AM
Did you know that we carry out audits to check that businesses have safeguards in place for consumers? This week, we're highlighting independent estate agent Jason Kates, based in Surrey, for passing our compliance audit on first inspection.
The Renters' Rights Act has now become law, representing a major milestone in housing reform. The Act aims to ensure a fairer, safer and more secure private rented sector and will be delivered through additional laws.
You can learn more in the government's guide to Renters' Rights (linked below).
You can learn more in the government's guide to Renters' Rights (linked below).
October 28, 2025 at 9:31 AM
The Renters' Rights Act has now become law, representing a major milestone in housing reform. The Act aims to ensure a fairer, safer and more secure private rented sector and will be delivered through additional laws.
You can learn more in the government's guide to Renters' Rights (linked below).
You can learn more in the government's guide to Renters' Rights (linked below).
Nationally, more than seven million people are estimated to have been deceived by a scam in the past 12 months.
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
October 22, 2025 at 1:32 PM
Nationally, more than seven million people are estimated to have been deceived by a scam in the past 12 months.
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
Our policy manager Charlotte attended the TPI Annual Conference and met with property professionals and organisations, including the Federation of Private Residents Associations.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
October 21, 2025 at 2:17 PM
Our policy manager Charlotte attended the TPI Annual Conference and met with property professionals and organisations, including the Federation of Private Residents Associations.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
Do you follow all our social channels? Find us on most platforms, including Bluesky for the latest news, advice and developments to our independent service.
October 20, 2025 at 9:02 AM
Do you follow all our social channels? Find us on most platforms, including Bluesky for the latest news, advice and developments to our independent service.
Award Property Management, based in Cambridge, has passed our audit and was compliant on first inspection. We carry out more than 2,000 proactive audits each year to make sure that businesses have certain safeguards in place for consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
October 17, 2025 at 11:02 AM
Award Property Management, based in Cambridge, has passed our audit and was compliant on first inspection. We carry out more than 2,000 proactive audits each year to make sure that businesses have certain safeguards in place for consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...