Verint APAC
@verintapac.bsky.social
Asia Pacific's #1 vendor of AI-driven contact centre and CX Automation applications.
Learn more at verint.com
Learn more at verint.com
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
November 20, 2025 at 9:55 PM
At Verint APAC Engage, David Singer, Global VP of GTM Strategy, shared his view on where AI is heading in 2026.
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
“Agentic AI — AI that can autonomously make decisions and take action — will become the norm by 2026. The challenge is implementing it safely, without disenfranchising the workforce.”
Customers rank speed as the most important part of a good experience, outweighing empathy 4 to 1.
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
November 19, 2025 at 9:55 PM
Customers rank speed as the most important part of a good experience, outweighing empathy 4 to 1.
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
With 78% willing to switch after one poor interaction, real-time automation is essential.
Listen to the full convo with Verint CMO here: buff.ly/7TRGkXf
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
November 18, 2025 at 9:55 PM
At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
A clear example of AI delivering real, measurable business impact.
AI is reshaping contact centres across APAC — but where is the real impact?
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
November 17, 2025 at 9:55 PM
AI is reshaping contact centres across APAC — but where is the real impact?
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
Join CrayonIQ, CXTT Consulting & Verint for a webinar on who’s leading, what’s emerging & the trends buyers need to watch.
Register here: buff.ly/CBrrTY3
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
November 16, 2025 at 11:03 PM
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
Cancer Research UK is using Verint Community to power “Cancer Chat,” a safe, moderated space for people affected by cancer to find support and connection.
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
November 14, 2025 at 2:47 AM
Cancer Research UK is using Verint Community to power “Cancer Chat,” a safe, moderated space for people affected by cancer to find support and connection.
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
The impact:
• 45% growth in community membership
• 40% fewer emails to moderators
Get the details here: buff.ly/7EG6bbj
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
November 12, 2025 at 10:40 PM
At Verint APAC Engage, Jason Valdina, Sr Director GTM, explains why modular AI matters:
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
Verint’s specialised bots let organisations start small, deliver quick wins & scale when ready — w/o monolithic, costly deployments.
And with IVA Studio, virtual assistants that once took months now take weeks.
AI in the contact centre must move beyond the hype.
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
November 11, 2025 at 9:55 PM
AI in the contact centre must move beyond the hype.
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
Organisations are demanding measurable outcomes — faster resolution, reduced effort, and real customer value.
Integrated, orchestrated voice-AI is turning contact centres into growth engines.
Here's how: buff.ly/o5YeO4V
In luxury retail, experience outweighs extravagance.
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
November 10, 2025 at 9:55 PM
In luxury retail, experience outweighs extravagance.
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
Shoppers demand seamless interactions.
With Verint Appointment Booking, Event Management, and Queue Management, retailers can create personalised, connected journeys that turn holiday shoppers into loyal customers.
Read here: buff.ly/1a5y9P7
78% of consumers say they’d leave after just one bad interaction.
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
November 9, 2025 at 9:55 PM
78% of consumers say they’d leave after just one bad interaction.
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
AI-powered Workforce Management helps contact centres stop gambling on CX and start delivering predictable results.
When CX outcomes are too important to leave to chance, automation is your best bet.
Details here: buff.ly/S6LcP9Z
In retail, every minute matters.
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
November 6, 2025 at 9:55 PM
In retail, every minute matters.
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
Disconnected booking, queuing & workforce tools lead to frustration & lost loyalty.
With Verint Open Platform, retailers can sync appointments with real-time staff schedules, creating faster, more connected in-store experiences.
Find out how: buff.ly/4oYGwhE
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
November 5, 2025 at 9:55 PM
At Verint APAC Engage, Dr Nici Sweaney, Ethical AI Strategist & Futurist, shared why Verint’s approach to AI stands out.
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
“I really like that Verint starts with real use cases — encouraging small adoption, validating outcomes, and then scaling from there.”
95% of enterprise GenAI pilots fail bc they can’t scale or adapt.
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
November 4, 2025 at 9:55 PM
95% of enterprise GenAI pilots fail bc they can’t scale or adapt.
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
When it comes to financial compliance, building offers customisation — but specialised platforms deliver greater value: continuously updated, auditable, and aligned with today’s regulatory demands.
Details here: buff.ly/pQtOpHf
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
November 3, 2025 at 9:45 PM
At Verint APAC Engage, Verint’s Global VP of Go-To-Market Strategy, David Singer, shared the real AI challenge businesses face:
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
“The hard part isn’t building AI — it’s scaling it. Moving from POC to production and delivering value at the front lines.”
News! Dialpad and Verint have partnered to bring enterprise-grade Workforce Management to contact centres globally.
The integration delivers real-time visibility, smarter scheduling, and stronger compliance powered by Verint Open Platform.
More details -> buff.ly/OLv4cuA
The integration delivers real-time visibility, smarter scheduling, and stronger compliance powered by Verint Open Platform.
More details -> buff.ly/OLv4cuA
November 2, 2025 at 9:45 PM
News! Dialpad and Verint have partnered to bring enterprise-grade Workforce Management to contact centres globally.
The integration delivers real-time visibility, smarter scheduling, and stronger compliance powered by Verint Open Platform.
More details -> buff.ly/OLv4cuA
The integration delivers real-time visibility, smarter scheduling, and stronger compliance powered by Verint Open Platform.
More details -> buff.ly/OLv4cuA
At Verint APAC Engage, Verint’s VP North Asia and Korea, Matty Kaffeman, shared what many businesses are still leaving on the table in CX:
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
October 31, 2025 at 1:01 AM
At Verint APAC Engage, Verint’s VP North Asia and Korea, Matty Kaffeman, shared what many businesses are still leaving on the table in CX:
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
“The last thing a customer wants to hear is, ‘Can I put you on hold?’ Automating processes to remove that friction is what really sets the experience apart.”
Verint has been named a Workforce Engagement Management Industry Leader in Destination CRM’s 2025 CRM Industry Awards.
Analysts highlight Verint’s “full-featured WFM solution” with robust forecasting, scheduling, and performance capabilities helping organisations deliver smarter, connected CX.
Analysts highlight Verint’s “full-featured WFM solution” with robust forecasting, scheduling, and performance capabilities helping organisations deliver smarter, connected CX.
October 29, 2025 at 9:55 PM
Verint has been named a Workforce Engagement Management Industry Leader in Destination CRM’s 2025 CRM Industry Awards.
Analysts highlight Verint’s “full-featured WFM solution” with robust forecasting, scheduling, and performance capabilities helping organisations deliver smarter, connected CX.
Analysts highlight Verint’s “full-featured WFM solution” with robust forecasting, scheduling, and performance capabilities helping organisations deliver smarter, connected CX.
At Verint APAC Engage, Ethical AI Strategist Dr Nici Sweaney shared what excites her most about AI:
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
October 28, 2025 at 9:55 PM
At Verint APAC Engage, Ethical AI Strategist Dr Nici Sweaney shared what excites her most about AI:
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
“We’re now getting to the point where we can see AI as a partner, not just a sidekick — and that opens up huge opportunities.”
What an event at Verint APAC Engage 2025 in Sydney!
From futurist keynotes to “silent disco” demos and customers showcasing their AI + CX automation successes, it was an unforgettable few days of ideas, innovation and connection.
Here’s a look back at some of the highlights.
From futurist keynotes to “silent disco” demos and customers showcasing their AI + CX automation successes, it was an unforgettable few days of ideas, innovation and connection.
Here’s a look back at some of the highlights.
Verint 2025 Highlights
Vidyard video
buff.ly
October 27, 2025 at 9:45 PM
What an event at Verint APAC Engage 2025 in Sydney!
From futurist keynotes to “silent disco” demos and customers showcasing their AI + CX automation successes, it was an unforgettable few days of ideas, innovation and connection.
Here’s a look back at some of the highlights.
From futurist keynotes to “silent disco” demos and customers showcasing their AI + CX automation successes, it was an unforgettable few days of ideas, innovation and connection.
Here’s a look back at some of the highlights.
A leading financial services company is transforming CX with Verint Intelligent Virtual Assistant (IVA).
-80% of customer interactions now contained
-22M automated annually
-$18M in savings/year
Built on Verint Open Platform, delivering smarter, faster, more consistent CX.
buff.ly/9Fo7m2Y
-80% of customer interactions now contained
-22M automated annually
-$18M in savings/year
Built on Verint Open Platform, delivering smarter, faster, more consistent CX.
buff.ly/9Fo7m2Y
October 27, 2025 at 1:18 AM
A leading financial services company is transforming CX with Verint Intelligent Virtual Assistant (IVA).
-80% of customer interactions now contained
-22M automated annually
-$18M in savings/year
Built on Verint Open Platform, delivering smarter, faster, more consistent CX.
buff.ly/9Fo7m2Y
-80% of customer interactions now contained
-22M automated annually
-$18M in savings/year
Built on Verint Open Platform, delivering smarter, faster, more consistent CX.
buff.ly/9Fo7m2Y
Verint has been named a leader in the APAC CX Platforms with AI Buyers Guide by , recognised for AI vision, capability, and real business impact.
Thanks to our partners and customers driving real CX outcomes with us.
Read the full announcement: buff.ly/lttWhpc
Thanks to our partners and customers driving real CX outcomes with us.
Read the full announcement: buff.ly/lttWhpc
October 23, 2025 at 9:55 PM
Verint has been named a leader in the APAC CX Platforms with AI Buyers Guide by , recognised for AI vision, capability, and real business impact.
Thanks to our partners and customers driving real CX outcomes with us.
Read the full announcement: buff.ly/lttWhpc
Thanks to our partners and customers driving real CX outcomes with us.
Read the full announcement: buff.ly/lttWhpc
The real CX opportunity?
Go beyond efficiency.
Josh Feast, VP & GM of Copilot Bots, says the smart play is balancing cost savings w revenue, retention and agent ramp-up.
BT Group grew revenue by 10% using Copilot Bots
New hires got up to speed 3–4 weeks faster
Better CX = higher lifetime value
Go beyond efficiency.
Josh Feast, VP & GM of Copilot Bots, says the smart play is balancing cost savings w revenue, retention and agent ramp-up.
BT Group grew revenue by 10% using Copilot Bots
New hires got up to speed 3–4 weeks faster
Better CX = higher lifetime value
October 22, 2025 at 9:15 PM
The real CX opportunity?
Go beyond efficiency.
Josh Feast, VP & GM of Copilot Bots, says the smart play is balancing cost savings w revenue, retention and agent ramp-up.
BT Group grew revenue by 10% using Copilot Bots
New hires got up to speed 3–4 weeks faster
Better CX = higher lifetime value
Go beyond efficiency.
Josh Feast, VP & GM of Copilot Bots, says the smart play is balancing cost savings w revenue, retention and agent ramp-up.
BT Group grew revenue by 10% using Copilot Bots
New hires got up to speed 3–4 weeks faster
Better CX = higher lifetime value
The AI CX reckoning is here. Verint CMO Anna Convery says marketers must stop treating AI as a test-and-learn tool — and start treating it as core infrastructure.
When CX is the battlefield for revenue and retention, AI needs to drive outcomes, not experiments. buff.ly/F5Y2fEu
When CX is the battlefield for revenue and retention, AI needs to drive outcomes, not experiments. buff.ly/F5Y2fEu
October 21, 2025 at 9:55 PM
The AI CX reckoning is here. Verint CMO Anna Convery says marketers must stop treating AI as a test-and-learn tool — and start treating it as core infrastructure.
When CX is the battlefield for revenue and retention, AI needs to drive outcomes, not experiments. buff.ly/F5Y2fEu
When CX is the battlefield for revenue and retention, AI needs to drive outcomes, not experiments. buff.ly/F5Y2fEu
Jason Valdina, Verint Senior Director GTM, shared his standout CX transformation story at Verint APAC Engage: Volaris Airlines.
October 20, 2025 at 9:55 PM
Jason Valdina, Verint Senior Director GTM, shared his standout CX transformation story at Verint APAC Engage: Volaris Airlines.
Verint’s CX/EX Scoring Bot has been named a CX Innovation Award winner by CUSTOMER Magazine!
This annual award highlights standout solutions that are redefining how businesses deliver exceptional customer experiences across every channel.
This annual award highlights standout solutions that are redefining how businesses deliver exceptional customer experiences across every channel.
October 19, 2025 at 9:55 PM
Verint’s CX/EX Scoring Bot has been named a CX Innovation Award winner by CUSTOMER Magazine!
This annual award highlights standout solutions that are redefining how businesses deliver exceptional customer experiences across every channel.
This annual award highlights standout solutions that are redefining how businesses deliver exceptional customer experiences across every channel.