Zammad
@zammad.bsky.social
Open-Source Helpdesk Software & Ticketing System – for seamless customer support across email, chat, and more. Ideal for teams seeking efficiency and flexibility!
🧠 Putting Zammad’s AI to the Test
After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading.
👉 https://zammad.com/en/blog/zammad-ai-features-development
#AI #LLM
After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading.
👉 https://zammad.com/en/blog/zammad-ai-features-development
#AI #LLM
December 10, 2025 at 8:30 AM
🧠 Putting Zammad’s AI to the Test
After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading.
👉 https://zammad.com/en/blog/zammad-ai-features-development
#AI #LLM
After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading.
👉 https://zammad.com/en/blog/zammad-ai-features-development
#AI #LLM
Self-Hosting LLMs: Why the Details Matter 🔍
More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 https://zammad.com/en/blog/self-hosting-llms
#LLM #SelfHosting
More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 https://zammad.com/en/blog/self-hosting-llms
#LLM #SelfHosting
November 20, 2025 at 11:31 AM
Self-Hosting LLMs: Why the Details Matter 🔍
More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 https://zammad.com/en/blog/self-hosting-llms
#LLM #SelfHosting
More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 https://zammad.com/en/blog/self-hosting-llms
#LLM #SelfHosting
🚀 Looking to streamline self-hosted Zammad deployments?
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: https://zammad.com/de/blog/how-to-automate-zammad-deployments
#DevOps #OpenSource
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: https://zammad.com/de/blog/how-to-automate-zammad-deployments
#DevOps #OpenSource
November 4, 2025 at 11:30 AM
🚀 Looking to streamline self-hosted Zammad deployments?
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: https://zammad.com/de/blog/how-to-automate-zammad-deployments
#DevOps #OpenSource
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: https://zammad.com/de/blog/how-to-automate-zammad-deployments
#DevOps #OpenSource
🌐 Digital Sovereignty in the Era of AI
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
Digital sovereignty and AI – What the Digital Sovereignty Index 2025 reveals
Self-hosting, open source, AI: The Digital Sovereignty Index shows where Europe stands and which technologies enable true independence.
zammad.com
October 22, 2025 at 9:31 AM
🌐 Digital Sovereignty in the Era of AI
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
🚀 Zammad Docs Is Getting a Major Upgrade!
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
October 16, 2025 at 10:30 AM
🚀 Zammad Docs Is Getting a Major Upgrade!
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
Can you build a full vulnerability management pipeline using only #OpenSource tools?
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad
#CyberSecurity #OpenVAS
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad
#CyberSecurity #OpenVAS
October 7, 2025 at 10:03 AM
Can you build a full vulnerability management pipeline using only #OpenSource tools?
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad
#CyberSecurity #OpenVAS
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad
#CyberSecurity #OpenVAS
Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
October 6, 2025 at 7:50 AM
Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
Letzte Chance zum Greifen! 🎰
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
October 2, 2025 at 8:31 AM
Letzte Chance zum Greifen! 🎰
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form
September 24, 2025 at 12:20 PM
🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form
RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: https://zammad.com/en/customers/rft-kabel
September 16, 2025 at 12:30 PM
RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: https://zammad.com/en/customers/rft-kabel
🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen!
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
Zammad – Open Source Wettbewerb
Seit Januar 2025 nutzt die Stadt München das Open-Source-Ticketsystem Zammad im digitalen Bürgerservice. Zammad unterstützt die Kommunikation über E-Mail, Telefon und weitere Kanäle und wird für wenig strukturierte Vorgänge eingesetzt. Wenn Bürger Online-Formulare – etwa zur Grundsteuer od...
open-source-wettbewerb.de
September 4, 2025 at 12:03 PM
🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen!
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
🔨 Bozo breaks it… and shows how to do it better.
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
August 28, 2025 at 1:03 PM
🔨 Bozo breaks it… and shows how to do it better.
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
🚀 Zammad has hit 5,000 GitHub stars!
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
August 20, 2025 at 12:30 PM
🚀 Zammad has hit 5,000 GitHub stars!
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
50 % more efficient support 🚀
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
July 22, 2025 at 12:02 PM
50 % more efficient support 🚀
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
AI taking over customer service. However, 64% of customers still prefer to speak with human agents.
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service
July 16, 2025 at 10:30 AM
AI taking over customer service. However, 64% of customers still prefer to speak with human agents.
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service
Study shows: Zammad Admin & Agent Trainings in July reduce stress in September.
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
July 9, 2025 at 11:02 AM
Study shows: Zammad Admin & Agent Trainings in July reduce stress in September.
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused?
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
June 24, 2025 at 11:30 AM
What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused?
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
Since 1938, Schneider Pen stands for “Made in Germany” quality—now also in #ITSupport. With #Zammad, the team resolves 50% of requests on first contact, responds in under 15 mins, and stays GDPR-compliant on ISO-certified servers in Germany: https://zammad.com/en/customers/schneiderpen
#DSGVO
#DSGVO
June 17, 2025 at 11:02 AM
Since 1938, Schneider Pen stands for “Made in Germany” quality—now also in #ITSupport. With #Zammad, the team resolves 50% of requests on first contact, responds in under 15 mins, and stays GDPR-compliant on ISO-certified servers in Germany: https://zammad.com/en/customers/schneiderpen
#DSGVO
#DSGVO
💡 How Munich is building better digital public services with Zammad
From real-time updates to secure uploads, every request becomes a transparent, trackable process.
📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad
#GovTech #Zammad #SmartCity
From real-time updates to secure uploads, every request becomes a transparent, trackable process.
📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad
#GovTech #Zammad #SmartCity
June 11, 2025 at 2:31 PM
💡 How Munich is building better digital public services with Zammad
From real-time updates to secure uploads, every request becomes a transparent, trackable process.
📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad
#GovTech #Zammad #SmartCity
From real-time updates to secure uploads, every request becomes a transparent, trackable process.
📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad
#GovTech #Zammad #SmartCity
Shadow AI is widespread but often unnoticed: Employees use tools like ChatGPT without approval. What seems efficient can risk data privacy, security & quality.
How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai
#ShadowAI #ITSecurity #SupportTeams #Zammad
How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai
#ShadowAI #ITSecurity #SupportTeams #Zammad
June 5, 2025 at 9:02 AM
Shadow AI is widespread but often unnoticed: Employees use tools like ChatGPT without approval. What seems efficient can risk data privacy, security & quality.
How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai
#ShadowAI #ITSecurity #SupportTeams #Zammad
How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai
#ShadowAI #ITSecurity #SupportTeams #Zammad
AI doesn’t have to be baked in — it just has to be plugged in.
Zammad + n8n + Ollama = flexible, no-code support automation that works for your team.
Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
#ollama #n8n
Zammad + n8n + Ollama = flexible, no-code support automation that works for your team.
Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
#ollama #n8n
May 14, 2025 at 10:01 AM
AI doesn’t have to be baked in — it just has to be plugged in.
Zammad + n8n + Ollama = flexible, no-code support automation that works for your team.
Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
#ollama #n8n
Zammad + n8n + Ollama = flexible, no-code support automation that works for your team.
Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
#ollama #n8n
🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance.
Discover how Hochsauerlandkreis transformed its IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
#DigitalTransformation #Efficiency
Discover how Hochsauerlandkreis transformed its IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
#DigitalTransformation #Efficiency
May 7, 2025 at 10:30 AM
🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance.
Discover how Hochsauerlandkreis transformed its IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
#DigitalTransformation #Efficiency
Discover how Hochsauerlandkreis transformed its IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
#DigitalTransformation #Efficiency
Zammad is evolving and setting a bold course for the future.
Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
#Zammad #OpenSource #AI #Innovation
Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
#Zammad #OpenSource #AI #Innovation
April 28, 2025 at 10:30 AM
Zammad is evolving and setting a bold course for the future.
Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
#Zammad #OpenSource #AI #Innovation
Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
#Zammad #OpenSource #AI #Innovation
April 25, 2025 at 1:31 PM
60% less time spent on organizational tasks 🚀
That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek
#PublicSector
That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek
#PublicSector
April 23, 2025 at 10:30 AM
60% less time spent on organizational tasks 🚀
That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek
#PublicSector
That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek
#PublicSector