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ACCAN @accan-aus.bsky.social · 9h

On @todayshow.com this morning, ACCAN CEO @caroljbennett.bsky.social told Karl Stefanovic that after Senate Estimates revelations yesterday, Triple Zero processes must change.

A new Triple Zero custodian will help — but only if it has teeth and can act to oversight and improve the system.

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ACCAN @accan-aus.bsky.social · 1d

We joined TODAY to discuss Telstra's $18mill fine handed down by the Federal Court for breaching consumer law - after moving almost 9000 customers to lower-speed plans without telling them.

Communications is an essential service & must be regulated with direct oversight to protect Australians.

ACCAN @accan-aus.bsky.social · 2d

We welcome draft legislation to establish a Triple Zero Custodian - a key recommendation of the 2024 Bean Review – but want to see it strengthened to hold telcos to account.

Read our full release: buff.ly/JiPQEB7

#optus #triplezero #telcos

Consumers want stronger action to shore up Triple Zero certainty | ACCAN

7 October 2025

buff.ly

ACCAN @accan-aus.bsky.social · 2d

All eyes on Communications Minister's meeting with telco execs today 👀

This is an important opportunity to outline to the heads of our largest telcos what Australians expect when it comes to their access to triple-zero services and discuss draft legislation ahead of its introduction to Parliament.

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ACCAN @accan-aus.bsky.social · 4d

ACCAN in CHOICE 👀

It's time telcos have processes in place to prevent triple-0 failures. In Optus' case, it should be a condition on their licence to ensure reliable emergency calls.

Thousands were affected in the latest outage—independent oversight is urgently needed.

Read more: buff.ly/zVWA5cM

ACCAN @accan-aus.bsky.social · 6d

Your voice counts. Here’s what the Bulli community told us about the NBN.

💬 Share your thoughts in the comments below!

#nbn #broadband #internet #bulli

ACCAN @accan-aus.bsky.social · 7d

ACCAN in Australian Financial Review this week, bringing consumer interests to the forefront of the ongoing Optus issue.

Articles one written by @jennywiggins.bsky.social and Nicola Smith: buff.ly/4bm63Pz
Article two written by Jenny Wiggins, Paul Smith, Simon Evans and Paul Karp: buff.ly/07bwUHQ

ACCAN @accan-aus.bsky.social · 7d

Almost two years on from the Optus outage that left Australians disconnected and unable to reach triple-zero, one of the Bean Review’s key recommendations — a dedicated triple-zero custodian — is yet to be put in place.

It's time to act now.

🔗 @australia.theguardian.com: buff.ly/TEbbu2X

optus

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ACCAN @accan-aus.bsky.social · 8d

Thank you to everyone who joined us in Western Sydney this week to share their views on the future of @nbnaustralia.bsky.social.

We were pleased to be joined by representatives from Western Sydney Health Alliance, Jarara Cultural Centre and Centre for Western Sydney at Western Sydney University.

ACCAN @accan-aus.bsky.social · 8d

📰 The Canberra Times: This week, ACCAN CEO Carol Bennett shared her perspective on the recent NBN speed boost and what it means for Australians.

💬 Read the full opinion piece here: buff.ly/sOH0NJG

#nbn #broadband #internet #auspol

ACCAN @accan-aus.bsky.social · 9d

ACCAN on 9 News.

As we await the regulator’s review of Optus’ triple-zero outages, urgent action is needed to restore trust. Minister Wells can act now under Optus’ carrier licence to appoint an independent technical expert – giving Australians confidence triple-zero will work.

🔗: buff.ly/lIG6nFx

ACCAN @accan-aus.bsky.social · 9d

Writing for @daily-telegraph.bsky.social @theherald-sun.bsky.social, our CEO @caroljbennett.bsky.social has today released an opinion piece on what the government must do to take back control of vital public safety services – or risk losing more lives in the process.

Full article: buff.ly/nnzR9ew

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ACCAN @accan-aus.bsky.social · 9d

Notice for today’s event -

The ‘Spectrum Management in the 21st Century’ online forum has been postponed.

Stay tuned for the new date to be announced shortly!

#spectrum #auspol

ACCAN @accan-aus.bsky.social · 9d

Our CEO @caroljbennett.bsky.social echoed the Australian public's deep sense of frustration and concern on the Today Show this morning.

We’re calling on the Minister Wells to mandate independent oversight of Optus' triple-zero systems to ensure it works when we need it most.

🔗: buff.ly/lIG6nFx

ACCAN @accan-aus.bsky.social · 10d

ACCAN has today expressed deep concern over reports of another outage restricting access to regular and emergency communications services to Optus customers in the Illawarra region.

Read our full media release: buff.ly/lIG6nFx

#optus #triplezero #telco #auspol

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ACCAN @accan-aus.bsky.social · 10d

Last week on A Current Affair, ACCAN CEO @caroljbennett.bsky.social spoke with Allison Langdon about the recent Optus outage.

ACCAN is calling on the Federal Communications Minister to step in, fast-track legislation, and ensure Optus is held accountable.

Watch the full segment: buff.ly/4FdZwk6

ACCAN @accan-aus.bsky.social · 10d

Speaking on ABC Sydney Radio this morning with Tom Oriti, ACCAN CEO @caroljbennett.bsky.social called for urgent action after Optus customers in the Illawarra were unable to reach emergency services - the second Optus outage in less than a fortnight to disrupt triple-zero.

#optus #triplezero #telco

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ACCAN @accan-aus.bsky.social · 14d

📉 Trust in telcos is trending down.

We’re calling for reform of the outdated Telecommunications Act 1997 and an end to the era of industry-drafted regulation - because consumers deserve real protections.

🔗 Learn more: buff.ly/SQ13yFs

#telecommunications #telcos #consumer auspol

ACCAN @accan-aus.bsky.social · 16d

On 10 News last night, ACCAN addressed Optus’ second outage in just two years, highlighting the need for stricter regulations on telcos.

“We need to stop relying on the industry to write its own rules and review its own behaviour,” said CEO Carol Bennett.

Watch the full report: buff.ly/0lniaPl

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ACCAN @accan-aus.bsky.social · 16d

ACCAN on @9news.bsky.social last night talking Optus' outage with Deborah Knight.

#optus #triplezero

ACCAN @accan-aus.bsky.social · 16d

ACCAN on A Current Affair last night.

ACCAN CEO Carol Bennett said that the public have no confidence that this won't happen again. Change is urgently needed, including fast-tracking of previous recommendations to strengthen Triple Zero.

👉 Watch the full video:
youtu.be/dFVL0cx6lVI?...

What happens when you can't call emergency services? | A Current Affair

YouTube video by A Current Affair

youtu.be

ACCAN @accan-aus.bsky.social · 17d

This morning ACCAN CEO Carol Bennett spoke with the ABC's national consumer affairs reporter Michael Atkin about the fatal Optus Triple Zero outage:

Read the article: buff.ly/KBa52NB

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ACCAN @accan-aus.bsky.social · 17d

This morning, ACCAN CEO Carol Bennett spoke with ABC Radio National Breakfast about the Optus outage.

We are calling for three urgent steps to be taken following this latest outage.

Listen to the full interview with Sally Sara.

#optus

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ACCAN @accan-aus.bsky.social · 17d

This morning, ACCAN CEO Carol Bennett spoke with ABC Radio National Breakfast about the Optus outage.

We are calling for three urgent steps to be taken following this latest outage.

Listen to the full interview with Sally Sara.

#optus

ACCAN @accan-aus.bsky.social · 17d

To unpack the Optus network outage linked to three deaths, ACCAN CEO Carol Bennett joins @7news.bsky.social.
______________________________

Repost from 7NEWS Sydney.

#optus #outage #accan