What gets missed is how much the job depends on communication, how a tech explains an issue (& listens) when things get complex. That's why I feel training must include soft skills. When work happens face to face, professionalism is part of the craft.
What gets missed is how much the job depends on communication, how a tech explains an issue (& listens) when things get complex. That's why I feel training must include soft skills. When work happens face to face, professionalism is part of the craft.
Trust gets built when teams feel supported, not overwritten.
Trust gets built when teams feel supported, not overwritten.
Example: When I visited Chicago last Fall, the best part of the trip was catching up with the Midwest Refrigeration team over slices of “Poperoni” pizza.
Work runs on relationships. And the occasional slice of pizza. 😉
Example: When I visited Chicago last Fall, the best part of the trip was catching up with the Midwest Refrigeration team over slices of “Poperoni” pizza.
Work runs on relationships. And the occasional slice of pizza. 😉
Craft shows up in different places. For me, it’s refrigeration. At home, it’s baking & learning by feel. Craft is whatever you commit to & take pride in getting better at over time.
Craft shows up in different places. For me, it’s refrigeration. At home, it’s baking & learning by feel. Craft is whatever you commit to & take pride in getting better at over time.
We have a workforce shortage, but there's a wave of new technology that'll need technicians who understand it. New tech only works when people are ready for it.
We have a workforce shortage, but there's a wave of new technology that'll need technicians who understand it. New tech only works when people are ready for it.
I think our role is to meet that interest with mentorship. When people show up ready to learn, don't take it for granted.
I think our role is to meet that interest with mentorship. When people show up ready to learn, don't take it for granted.
Discipline > comfort. Growth comes from the small, uncomfortable choices you make every day.
Discipline > comfort. Growth comes from the small, uncomfortable choices you make every day.
Wishing everyone a happy & safe Thanksgiving.
Wishing everyone a happy & safe Thanksgiving.
That means putting the phone down, really listening, and giving people your full attention. It’s easy to rush through conversations, but presence is what builds trust. And that’s what makes leadership work.
That means putting the phone down, really listening, and giving people your full attention. It’s easy to rush through conversations, but presence is what builds trust. And that’s what makes leadership work.
Great leadership comes down to knowing your crew, understanding their strengths, and giving them room to do what they do best.
When people feel trusted and supported, they take ownership. And that’s when the work really starts to mean something.
Great leadership comes down to knowing your crew, understanding their strengths, and giving them room to do what they do best.
When people feel trusted and supported, they take ownership. And that’s when the work really starts to mean something.
#Leadership #Growth #Success
Both can be true. When the trades are visible, supported, and respected, people see a future in them. That’s why mentorship and pride matter.
#SkilledTrades #TheArcticomGroup
Both can be true. When the trades are visible, supported, and respected, people see a future in them. That’s why mentorship and pride matter.
#SkilledTrades #TheArcticomGroup
Doing the work the right way is what pays off in the long run. Quality work protects both the system and the people behind it.
Doing the work the right way is what pays off in the long run. Quality work protects both the system and the people behind it.
That’s why I believe mentorship networks have to reach beyond company lines and create pathways for young techs no matter where they live.
That’s why I believe mentorship networks have to reach beyond company lines and create pathways for young techs no matter where they live.
With the workforce shortage growing, we need more people, which means opening doors for women who want to build a career in the skilled trades.
Really great conversation on that here.
With the workforce shortage growing, we need more people, which means opening doors for women who want to build a career in the skilled trades.
Really great conversation on that here.
How you handle a call, a tough day, or back your crew when things go sideways -- it all ripples out. Those snap decisions shape trust and culture more than any policy ever could. Strong teams start with the next small choice you make.
How you handle a call, a tough day, or back your crew when things go sideways -- it all ripples out. Those snap decisions shape trust and culture more than any policy ever could. Strong teams start with the next small choice you make.