I wrote _The Quality Coach 's Handbook_ as a practical guide, something you can pick up for an answer when a question at work arises. Now I wonder if a chatbot could supplement the book by quickly locating relevant content? I decided to build the Quality

The girl in the purple jeans plucks at her embroidered threads. The sun shines on her face, blessing her. She plucks a flower and twirls it between her fingers. How can she know that in that moment, she’s to become a symbol of a time when no fear

How product features are sliced into smaller work items has a big impact on quality. Slice your epics well, and quality will follow.

Avoid labelling people as good or bad testers, focus on how to improve the system

Reducing the speed limit before a known bottleneck allows traffic to flow smoothly. While we feel we're going slower, we actually get to our destination faster. The same principles apply in software engineering.

Driving change in Enterprise requires relationship building and thoughtful communication.

Rethinking how we think about quality in discovery, delivery, and service operations can help us to better understand the nature of risk and where to apply our critical thinking skills.

It took me ten years to write my book. I learned few lessons on the way.

I am wood wanting to be fire.

At the core of delivering quality software lies a learning mindset—one that must permeate every level of the engineering organization. But what exactly does that mean?