Isn’t it about 12 months exactly since all the gov press releases telling us that AI was the answer to fixing all the potholes?

Exactly, or research/testing is happening, but not functioning beyond confirming what people think is true (where pre-existing assumptions prevail)

A test site in the months leading up to the relaunch found customer satisfaction rates were consistently above 70%, they told the BBC:

“The tsunami of complaints suggests that consultation was either perfunctory or they listened to the wrong people"

And here’s a perfect example of false positives from my news feed this morning…

www.bbc.co.uk/news/article...

I didn’t get to that much this year… But did manage to grab a last minute ticket to go to Robert Mcfarlane’s Is a River Alive? session on Friday (I really enjoyed the audiobook a few months back)

This post looks at how to understand policy intent – including developing a future service ecosystem and working with a statutory instrument. It also covers how to use proto-personas and hypotheses to guide research when a policy is still evolving