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bernul.bsky.social
@bernul.bsky.social
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edzitron.com
These are totally unsupported claims with no links, citations or even statements like “sources familiar with the matter.” I read basically every single story about AI efficacy at big companies, especially salesforce. These are either made up or egregious extrapolations of things.
Recently, senior executives at Salesforce have admitted, both internally and publicly, that they massively overestimated Al's capabilities. They have found that AI simply can't cope with the complex nature of customer service and totally fails at nuanced issues, escalations, and long-tail customer problems. They even say that it has caused a marked decline in service quality and far more complaints. But the problems go far deeper than that. Both employees and executives have said that the company is wasting countless resources on firefighting to stabilise operations since the mass Al layoff. Employees have to spend so much time stepping in to correct the wildly wrong Al-generated responses that Al is wasting more time than it saves. In other words, this AI reduces productivity, not increases it. But there is also a huge problem here with expertise and skill debt. On top of the firefighting to correct the AI, executives have also highlighted how they are also having to firefight to stabilise their systems from problems that were previously easily solved by staff who had the required experience and skill. However, these staff were fired in the Al layoffs. Expertise, experience and skilled employees are really hard for a company to acquire. You see, much of the expertise, experience, and skills required are unique to the company and its operations. These operations will have quirks, common problems, and unique issues that even the most experienced outsider will really struggle with, but are effortless to someone with experience within the company. As such, these attributes are not only vital, but are nurtured and grown within a company, and cannot be hired in on a whim. What Salesforce has done is chuck all this experience out the window, and now they are suffering. To say this is a damning indictment on Benioff, his capabilities as a CEO, and his cult-like push for Al is an understatement. It demonstrates that he is dangerously ignorant, as it was painfully evident that this would happen; more on that in a minute. Salesforce is doing a U-turn, and is "reframing its AI strategy," shifting away from trying to replace workers, and instead doing what executives call "rebalancing." Basically, they are trying to re-hire these critical roles and expertise they have lost, take Al out of the driver's seat, and augment workers rather than replace them. More on why that is still a terrible idea in a minute.
January 17, 2026 at 4:25 PM
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catgirlfingies.quest
Repost if you support trans people and think we're neato
Photo of Revy Photoshopped onto a transgender flag She's pointing back and looking shocked
December 23, 2023 at 12:49 AM
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aurahack.ca
doing research for gun models/designs got me thinking about this shit in destiny 2 again

genuinely think it's awesome like 20% of scout rifles are like this
May 14, 2025 at 1:32 AM
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alyankovic.bsky.social
Just bumped into an old friend.
Al poses with Pinkie Pie from My Little Pony
February 10, 2025 at 6:46 PM