Bill Quiseng, Customer CARE expert
@billquiseng.bsky.social
FOLLOW ME for QUI QUOTES and QUI TAKEAWAYS.
Chief Experience Officer at @billquiseng.bsky.social and billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
#b2c #customerservice #customerexperience #csat #custserv #custexp #cx
Chief Experience Officer at @billquiseng.bsky.social and billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
#b2c #customerservice #customerexperience #csat #custserv #custexp #cx
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
Why only three? Because nobody can remember Number Four.
1. Nobody raves about average.
2. Overpromise
3. Perception is reality
#custserv #custexp #cx
Why only three? Because nobody can remember Number Four.
1. Nobody raves about average.
2. Overpromise
3. Perception is reality
#custserv #custexp #cx
November 19, 2025 at 4:41 PM
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
Why only three? Because nobody can remember Number Four.
1. Nobody raves about average.
2. Overpromise
3. Perception is reality
#custserv #custexp #cx
Why only three? Because nobody can remember Number Four.
1. Nobody raves about average.
2. Overpromise
3. Perception is reality
#custserv #custexp #cx
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!"
1. Keep Find
2. Loyalty
3. Magnificently Boring!
#custserv
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!"
1. Keep Find
2. Loyalty
3. Magnificently Boring!
#custserv
November 18, 2025 at 5:03 PM
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!"
1. Keep Find
2. Loyalty
3. Magnificently Boring!
#custserv
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best!"
1. Keep Find
2. Loyalty
3. Magnificently Boring!
#custserv
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience.
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Be GREAT out there!
2. H to H
3. Innovation
#custserv
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Be GREAT out there!
2. H to H
3. Innovation
#custserv
October 22, 2025 at 3:45 PM
This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience.
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Be GREAT out there!
2. H to H
3. Innovation
#custserv
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Be GREAT out there!
2. H to H
3. Innovation
#custserv
This Week's Rule of Three QUI QUOTES to Deliver the World's Best Customer Experience.
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Dissatisfiers
2. Emotional Connection
3. Fine
#custexp
The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."
1. Dissatisfiers
2. Emotional Connection
3. Fine
#custexp
October 8, 2025 at 3:55 PM
I'm proud to be nominated for the Contact Center World.com Industry Champion Awards for 2025!
www.contactcenterworld.com/icv.aspx?nm=...
#contactcenter #customerservice #customerexperience #custserv #custexp #cx
www.contactcenterworld.com/icv.aspx?nm=...
#contactcenter #customerservice #customerexperience #custserv #custexp #cx
October 1, 2025 at 4:12 PM
I'm proud to be nominated for the Contact Center World.com Industry Champion Awards for 2025!
www.contactcenterworld.com/icv.aspx?nm=...
#contactcenter #customerservice #customerexperience #custserv #custexp #cx
www.contactcenterworld.com/icv.aspx?nm=...
#contactcenter #customerservice #customerexperience #custserv #custexp #cx
The Rule of Three QUI QUOTES to deliver the World's Best #CustomerExperience. 👇
The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."
Why only three? Because nobody can remember #4.
#customerservice #custserv #custexp
The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."
Why only three? Because nobody can remember #4.
#customerservice #custserv #custexp
September 24, 2025 at 3:52 PM
The Rule of Three QUI QUOTES to deliver the World's Best #CustomerExperience. 👇
The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."
Why only three? Because nobody can remember #4.
#customerservice #custserv #custexp
The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."
Why only three? Because nobody can remember #4.
#customerservice #custserv #custexp
The Rule of Three QUI Principles to Deliver the World’s Best Customer Experience.
1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!
#customerservice #customerexperience #custserv #custexp #cx
1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!
#customerservice #customerexperience #custserv #custexp #cx
September 17, 2025 at 3:56 PM
The Rule of Three QUI Principles to Deliver the World’s Best Customer Experience.
1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!
#customerservice #customerexperience #custserv #custexp #cx
1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!
#customerservice #customerexperience #custserv #custexp #cx
QUI QUOTE: To a complaining customer, you are not the representative of the company. You ARE the company. So own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home.
#customerservice #customerexperience #custserv #custexp #cx
#customerservice #customerexperience #custserv #custexp #cx
September 10, 2025 at 3:55 PM
QUI QUOTE: To a complaining customer, you are not the representative of the company. You ARE the company. So own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home.
#customerservice #customerexperience #custserv #custexp #cx
#customerservice #customerexperience #custserv #custexp #cx
QUI TAKEAWAY: Future-proof the Future of the #CustomerExperience.
In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.
In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.
August 27, 2025 at 3:45 PM
QUI TAKEAWAY: Future-proof the Future of the #CustomerExperience.
In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.
In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.
QUI QUOTE
Customer loyalty to a company starts w/ the company’s loyalty to its people.
QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.
#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx
Customer loyalty to a company starts w/ the company’s loyalty to its people.
QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.
#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx
August 20, 2025 at 3:59 PM
QUI QUOTE
Customer loyalty to a company starts w/ the company’s loyalty to its people.
QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.
#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx
Customer loyalty to a company starts w/ the company’s loyalty to its people.
QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.
#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx
The QUI Rule of the Top Three Reasons Why Customers Hate Your #CustomerService.
Why only 3? Because nobody can remember #4.🤔
1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”
Instead, serve to WOW them! Serve to CARE.
#custserv #cx
Why only 3? Because nobody can remember #4.🤔
1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”
Instead, serve to WOW them! Serve to CARE.
#custserv #cx
August 6, 2025 at 3:35 PM
The QUI Rule of the Top Three Reasons Why Customers Hate Your #CustomerService.
Why only 3? Because nobody can remember #4.🤔
1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”
Instead, serve to WOW them! Serve to CARE.
#custserv #cx
Why only 3? Because nobody can remember #4.🤔
1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”
Instead, serve to WOW them! Serve to CARE.
#custserv #cx
QUI TAKEAWAY: It's essential to model a "life balance" by striking a balance between work & personal & social activities, rest, proper nutrition, & adequate sleep.
Revolutionary today, but soon "life balance" & work will be "business as usual."
#leadership #employeeengagement #employeeexperience
Revolutionary today, but soon "life balance" & work will be "business as usual."
#leadership #employeeengagement #employeeexperience
July 30, 2025 at 3:55 PM
QUI TAKEAWAY: It's essential to model a "life balance" by striking a balance between work & personal & social activities, rest, proper nutrition, & adequate sleep.
Revolutionary today, but soon "life balance" & work will be "business as usual."
#leadership #employeeengagement #employeeexperience
Revolutionary today, but soon "life balance" & work will be "business as usual."
#leadership #employeeengagement #employeeexperience
THE QUI RULE OF THREE CUSTOMER SERVICE #LEADERSHIP QUESTIONS:
(Why only three? Because nobody can remember Number Four)
"What are you hearing from our customers?"
"What can I do to help?"
“What if?”
#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx
(Why only three? Because nobody can remember Number Four)
"What are you hearing from our customers?"
"What can I do to help?"
“What if?”
#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx
July 23, 2025 at 5:56 PM
THE QUI RULE OF THREE CUSTOMER SERVICE #LEADERSHIP QUESTIONS:
(Why only three? Because nobody can remember Number Four)
"What are you hearing from our customers?"
"What can I do to help?"
“What if?”
#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx
(Why only three? Because nobody can remember Number Four)
"What are you hearing from our customers?"
"What can I do to help?"
“What if?”
#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx
QUI TAKEAWAY: The very best emotional value in your customers’ experiences is in your personalized interactions with them, not their “cash or credit” transactions with you.
QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.
##customerservice #customerexperience #custserv #custexp #cx
QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.
##customerservice #customerexperience #custserv #custexp #cx
July 4, 2025 at 3:50 PM
QUI TAKEAWAY: The very best emotional value in your customers’ experiences is in your personalized interactions with them, not their “cash or credit” transactions with you.
QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.
##customerservice #customerexperience #custserv #custexp #cx
QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.
##customerservice #customerexperience #custserv #custexp #cx
QUI TAKEAWAY: Be the Customer.
Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
July 3, 2025 at 3:58 PM
QUI TAKEAWAY: Be the Customer.
Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
QUI #CUSTSERV FORBIDDEN PHRASE: “This is my first time,” or “I’m new here.”
Be the customer. If you’re going to pay with your money, do you want to be served by a rookie?
PROPER: Don’t use these phrases. The customer seeks a GREAT experience, and you want to give it to them as best you can.
#cx
Be the customer. If you’re going to pay with your money, do you want to be served by a rookie?
PROPER: Don’t use these phrases. The customer seeks a GREAT experience, and you want to give it to them as best you can.
#cx
July 2, 2025 at 3:49 PM
THE RULE OF 3 STEPS OF CX SUCCESS: Select for passion. Educate with CARE. Empower for excellence.
QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!
#custserv #custexp #cx
QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!
#custserv #custexp #cx
July 1, 2025 at 3:51 PM
THE RULE OF 3 STEPS OF CX SUCCESS: Select for passion. Educate with CARE. Empower for excellence.
QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!
#custserv #custexp #cx
QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!
#custserv #custexp #cx
TODAY’S QUI TAKEAWAY: Loyalty Points are a marketing ploy to offer incentives to customers for returning.
Customer loyalty is not earned by giving points to customers for making purchases from you. It’s about delivering service so GREAT that you don’t need to.
#custserv #custexp #cx
Customer loyalty is not earned by giving points to customers for making purchases from you. It’s about delivering service so GREAT that you don’t need to.
#custserv #custexp #cx
June 30, 2025 at 3:58 PM
BUSINESS LEADERS’ QUI FORBIDDEN PHRASE: “We’ve always done it that way.”
Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.”
#customerservice #customerexperience #custserv #custexp #cx
Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.”
#customerservice #customerexperience #custserv #custexp #cx
June 27, 2025 at 3:38 PM
BUSINESS LEADERS’ QUI FORBIDDEN PHRASE: “We’ve always done it that way.”
Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.”
#customerservice #customerexperience #custserv #custexp #cx
Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.”
#customerservice #customerexperience #custserv #custexp #cx
QUI #CUSTOMERSERVICE FORBIDDEN PHRASE: Frontline
You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.”
#custexp #cx
You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.”
#custexp #cx
June 26, 2025 at 3:54 PM
QUI #CUSTOMERSERVICE FORBIDDEN PHRASE: Frontline
You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.”
#custexp #cx
You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.”
#custexp #cx
QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.”
TODAY'S QUI QUOTE: GREAT customer CARE is never about what YOU THINK you did. It’s about how happy YOUR CUSTOMERS FEEL because of what you did.
#CX is NEVER about you. It’s ALWAYS about them
#custserv #custexp
TODAY'S QUI QUOTE: GREAT customer CARE is never about what YOU THINK you did. It’s about how happy YOUR CUSTOMERS FEEL because of what you did.
#CX is NEVER about you. It’s ALWAYS about them
#custserv #custexp
June 25, 2025 at 3:46 PM
QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.” I encourage you to remind yourself:
TODAY’S QUI REMINDER: You can't even begin to satisfy customers until you remove all the potential sources of dissatisfaction. Start there first.
#custserv #custexp #cx
TODAY’S QUI REMINDER: You can't even begin to satisfy customers until you remove all the potential sources of dissatisfaction. Start there first.
#custserv #custexp #cx
June 24, 2025 at 3:54 PM
The Rule of THREE QUI TAKEAWAYS of Customer CARE and CX
1. Customers pay for their experience, not your product or service.
2. Think RELATIONSHIPS or Go Broke. Literally.
3. Being Magnificently Boring!
#customerservice #customerexperience #custserv #custexp #cx
1. Customers pay for their experience, not your product or service.
2. Think RELATIONSHIPS or Go Broke. Literally.
3. Being Magnificently Boring!
#customerservice #customerexperience #custserv #custexp #cx
June 23, 2025 at 3:57 PM
The Rule of THREE QUI TAKEAWAYS of Customer CARE and CX
1. Customers pay for their experience, not your product or service.
2. Think RELATIONSHIPS or Go Broke. Literally.
3. Being Magnificently Boring!
#customerservice #customerexperience #custserv #custexp #cx
1. Customers pay for their experience, not your product or service.
2. Think RELATIONSHIPS or Go Broke. Literally.
3. Being Magnificently Boring!
#customerservice #customerexperience #custserv #custexp #cx
The QUI Rule of Three Worst Forbidden Phrases:
Why only three? Because nobody can remember Number Four.
Third Worst: "There's nothing I can do." Or "I can't help you."
Second Worst: "You're wrong."
And THE Worst Forbidden Phrase: "Calm down."
#customerservice #customerexperience #custserv #cx
Why only three? Because nobody can remember Number Four.
Third Worst: "There's nothing I can do." Or "I can't help you."
Second Worst: "You're wrong."
And THE Worst Forbidden Phrase: "Calm down."
#customerservice #customerexperience #custserv #cx
June 20, 2025 at 3:48 PM
The QUI Rule of Three Worst Forbidden Phrases:
Why only three? Because nobody can remember Number Four.
Third Worst: "There's nothing I can do." Or "I can't help you."
Second Worst: "You're wrong."
And THE Worst Forbidden Phrase: "Calm down."
#customerservice #customerexperience #custserv #cx
Why only three? Because nobody can remember Number Four.
Third Worst: "There's nothing I can do." Or "I can't help you."
Second Worst: "You're wrong."
And THE Worst Forbidden Phrase: "Calm down."
#customerservice #customerexperience #custserv #cx
QUI BUSINESS LEADERS’ QUESTION: “We have the best employee wages and benefits among our competitors. Isn’t that good enough?”
QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.”
#employeeexperience #employeeengagement
QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.”
#employeeexperience #employeeengagement
June 19, 2025 at 3:51 PM
QUI BUSINESS LEADERS’ QUESTION: “We have the best employee wages and benefits among our competitors. Isn’t that good enough?”
QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.”
#employeeexperience #employeeengagement
QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.”
#employeeexperience #employeeengagement