Seamus Dillon
@burnshard.bsky.social
A very interesting take on MTTR around incidents. I would argue that the metric of MTTR still has value in an incident but only as an indicator of the chaos of the incident and that incidents are exceptional circumstances and should be measured and worked as such
Another great take on why MTTR is meaningless from @norootcause.surfingcomplexity.com: surfingcomplexity.blog/2024/11/23/t...
“…when a process is not under statistical control, statistics associated with the process are meaningless”
This is exactly what we’ve shown with the research in The VOID.
“…when a process is not under statistical control, statistics associated with the process are meaningless”
This is exactly what we’ve shown with the research in The VOID.
TTR: the out-of-control metric
I’m currently reading The Machine That Changed The World. This is a book written back in 1990 comparing Toyota’s approach to automobile manufacturing to the approach used by American ca…
surfingcomplexity.blog
November 25, 2024 at 9:14 AM
A very interesting take on MTTR around incidents. I would argue that the metric of MTTR still has value in an incident but only as an indicator of the chaos of the incident and that incidents are exceptional circumstances and should be measured and worked as such