Why you should care about being client-centred
Not just for law firms

Final share from my talk on The Client-Centred Law Firm at the Annual Conference of the Law Society of Scotland

strategic-consulting.scot/postscx/inde...

#lawfirms
#cx
#clientexperience

How to set your CX success indicators
Not just for law firms
Contact me for the free tool
Highlight No 4 (of 5) from my talk on The Client-Centred Law Firm at the Annual Conference of the Law Society of Scotland
#lawfirms
#cx
#clientexperience

strategic-consulting.scot/postscx/inde...

The secret to outstanding customer experiences
Not just for law firms
Highlight No 3 (of 5) from my talk on The Client-Centred Law Firm at the Annual Conference of the Law Society of Scotland
strategic-consulting.scot/postscx/inde...
#lawfirms
#cx
#clientexperience

Highlight No 2 (of 5) from my talk on The Client-Centred Law Firm at the Annual Conference of the Law Society of Scotland: The value you bring to your client
lnkd.in/eZZV8pZk
#lawfirms
#cx
#clientexperience
[ID: Preview of the blog post with highlights from my talk]

Highlight No 1 (of 5) from my talk on The Client-Centred Law Firm at the Annual Conference of the Law Society of Scotland: lnkd.in/gavZcNBe
More highlights over the next week(s). Also some topics from the panel discussion that were not discussed due to lack of time.
#lawfirms #cx #clientexperience