Effective Date: October 2025

NOTE: Remission and Resolved from a coding stand point is different.

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Lifestyle interventions: Documentation of lifestyle modifications (like diet an exercise) that contributed to achieving remission.

Provider Clarification: If the provider's documentation is unclear about the remission status, a query is necessary to obtain the required details....

if the condition is in remission. The provider MUST document if the patient's condition is in remission.

Required Documentation:
Sustained Glycemic Control (An HBAIc of less than 6.5%)
Duration: Minimum of 3 consecutive months
Medication Status: No active diabetic medication .....

An optimized front desk boosts patient retention, revenue, and operational efficiency. Let’s talk about how we can customize solutions for your practice! 🚀

🏥 Infrastructure Enhancements:

🌟Set up dedicated spaces for patient interactions to maintain privacy.

🌟Upgrade communication systems for faster coordination.

🌟Ensure front desk layout allows easy access to resources and patient flow.

Performance Metrics & Monitoring – Regular audits and feedback sessions can help identify bottlenecks and improve front desk operations.

Automated Systems – Implement EHR-integrated scheduling, insurance verification, and patient portal systems to streamline workflow.

Clear Front Desk Protocols – Standardized check-in/out procedures, payment collection, and communication processes reduce errors and delays.

Moreover, a negative patient experience can result in the loss of at least seven potential patients. Investing in competent front desk staff is essential to prevent revenue loss and maintain a thriving practice.

Stay tuned for the next thread! We're going to have some solutions to help!⚕️👩🏾‍⚕️🥼🏥

Poor front desk operations can lead to significant financial losses; for instance, medical practices lose more than $41 billion annually due to bad customer service.