Customer Support Playbook
@csplaybook.bsky.social
🛠️ CS Playbook is your go-to resource for building world-class customer support teams.
✨ Explore tips, tools & insights to scale smarter, support faster, & deliver exceptional CX.
Visit 👉 customersupportplaybook.com
✨ Explore tips, tools & insights to scale smarter, support faster, & deliver exceptional CX.
Visit 👉 customersupportplaybook.com
“Have you tried turning it off and on again?” – The universal IT Support anthem. 🎶 #TechSupport
June 5, 2025 at 4:23 PM
“Have you tried turning it off and on again?” – The universal IT Support anthem. 🎶 #TechSupport
First response time matters: 75% of customers expect a reply within 5 minutes on chat. 📉 #CustomerSupport
May 21, 2025 at 4:07 PM
First response time matters: 75% of customers expect a reply within 5 minutes on chat. 📉 #CustomerSupport
Speed matters, but accuracy matters more. Rushing through support responses leads to more tickets. #CX #CustomerSupport
May 20, 2025 at 7:27 PM
Speed matters, but accuracy matters more. Rushing through support responses leads to more tickets. #CX #CustomerSupport
A bad help center = more frustrated customers. A great help center = fewer tickets, happier users, and a less overwhelmed support team.
Want to build one that actually helps? Follow these best practices: shorturl.at/5zGUk
Want to build one that actually helps? Follow these best practices: shorturl.at/5zGUk
Help Center Best Practices: Reduce Support Tickets & Improve Customer Experience with Better Content — CS Playbook
A well-structured help center empowers customers to find answers fast, reducing support tickets and improving satisfaction. Learn best practices for writing clear, searchable, & customer-friendly help...
shorturl.at
May 19, 2025 at 3:45 PM
A bad help center = more frustrated customers. A great help center = fewer tickets, happier users, and a less overwhelmed support team.
Want to build one that actually helps? Follow these best practices: shorturl.at/5zGUk
Want to build one that actually helps? Follow these best practices: shorturl.at/5zGUk
Customer experience is more than just support—it’s a strategy.
Learn how to make it work for you at Customer Support Playbook. www.customersupportplaybook.com #CX
Learn how to make it work for you at Customer Support Playbook. www.customersupportplaybook.com #CX
CS Playbook
CS Playbook: Elevate Your Customer Support Game Discover expert-curated tips, software reviews, and strategies to optimize your small business's customer support tools and deliver exceptional service....
www.customersupportplaybook.com
May 12, 2025 at 7:56 PM
Customer experience is more than just support—it’s a strategy.
Learn how to make it work for you at Customer Support Playbook. www.customersupportplaybook.com #CX
Learn how to make it work for you at Customer Support Playbook. www.customersupportplaybook.com #CX
"Your chatbot is useless." If you're hearing this from customers, something’s wrong. 🚨
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
How AI Chatbots Work (& Why Many Fail): Best Uses, Challenges & What Top Companies Get Right — CS Playbook
AI chatbots are reshaping customer support—but why do so many fail? Learn how they work, where they’re used, and what top companies do to succeed. Discover key challenges, best practices, and what mak...
shorturl.at
May 7, 2025 at 4:39 PM
"Your chatbot is useless." If you're hearing this from customers, something’s wrong. 🚨
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
A simple "I understand how frustrating that must be" can turn an angry customer into a loyal one. Empathy wins. ❤️ #SupportTips
May 2, 2025 at 9:39 PM
A simple "I understand how frustrating that must be" can turn an angry customer into a loyal one. Empathy wins. ❤️ #SupportTips
Companies rushing to implement AI chatbots fall into 3 categories:
✅ The Success Stories
❌ The Missed Opportunities
⚠️ The Holdouts
Where does your company land? Find out what makes (or breaks) chatbot success: shorturl.at/9cRaT
✅ The Success Stories
❌ The Missed Opportunities
⚠️ The Holdouts
Where does your company land? Find out what makes (or breaks) chatbot success: shorturl.at/9cRaT
How AI Chatbots Work (& Why Many Fail): Best Uses, Challenges & What Top Companies Get Right — CS Playbook
AI chatbots are reshaping customer support—but why do so many fail? Learn how they work, where they’re used, and what top companies do to succeed. Discover key challenges, best practices, and what mak...
shorturl.at
April 30, 2025 at 6:59 PM
Companies rushing to implement AI chatbots fall into 3 categories:
✅ The Success Stories
❌ The Missed Opportunities
⚠️ The Holdouts
Where does your company land? Find out what makes (or breaks) chatbot success: shorturl.at/9cRaT
✅ The Success Stories
❌ The Missed Opportunities
⚠️ The Holdouts
Where does your company land? Find out what makes (or breaks) chatbot success: shorturl.at/9cRaT
My job? Solving problems I did not create in software I did not build for customers I did not onboard. 🤡 #SupportLife
April 23, 2025 at 2:30 PM
My job? Solving problems I did not create in software I did not build for customers I did not onboard. 🤡 #SupportLife
From handling angry customers to optimizing self-service, we cover it all at Customer Support Playbook. Check us out!
🔍 www.customersupportplaybook.com #CustomerSupport
🔍 www.customersupportplaybook.com #CustomerSupport
CS Playbook
CS Playbook: Elevate Your Customer Support Game Discover expert-curated tips, software reviews, and strategies to optimize your small business's customer support tools and deliver exceptional service....
www.customersupportplaybook.com
April 22, 2025 at 7:37 PM
From handling angry customers to optimizing self-service, we cover it all at Customer Support Playbook. Check us out!
🔍 www.customersupportplaybook.com #CustomerSupport
🔍 www.customersupportplaybook.com #CustomerSupport
60% of customers will switch brands after just ONE bad experience. Support makes or breaks loyalty. #CustomerExperience
April 21, 2025 at 3:04 PM
60% of customers will switch brands after just ONE bad experience. Support makes or breaks loyalty. #CustomerExperience
Proactive support > Reactive support. Don’t wait for customers to reach out—anticipate their needs. 🚀 #CustomerSuccess
April 16, 2025 at 4:47 PM
Proactive support > Reactive support. Don’t wait for customers to reach out—anticipate their needs. 🚀 #CustomerSuccess
A well-built help center doesn’t just deflect tickets—it makes customers feel empowered. 💡
✔️ Clear, concise articles
✔️ Optimized searchability
✔️ Regular updates & feedback loops
Here’s how to create a help center that actually works: shorturl.at/5zGUk
✔️ Clear, concise articles
✔️ Optimized searchability
✔️ Regular updates & feedback loops
Here’s how to create a help center that actually works: shorturl.at/5zGUk
Help Center Best Practices: Reduce Support Tickets & Improve Customer Experience with Better Content — CS Playbook
A well-structured help center empowers customers to find answers fast, reducing support tickets and improving satisfaction. Learn best practices for writing clear, searchable, & customer-friendly help...
shorturl.at
April 15, 2025 at 3:40 PM
A well-built help center doesn’t just deflect tickets—it makes customers feel empowered. 💡
✔️ Clear, concise articles
✔️ Optimized searchability
✔️ Regular updates & feedback loops
Here’s how to create a help center that actually works: shorturl.at/5zGUk
✔️ Clear, concise articles
✔️ Optimized searchability
✔️ Regular updates & feedback loops
Here’s how to create a help center that actually works: shorturl.at/5zGUk
The moment when you solve a customer’s issue in 30 seconds, and they act like you just performed a miracle. 🙌 #SupportWins
April 14, 2025 at 6:54 PM
The moment when you solve a customer’s issue in 30 seconds, and they act like you just performed a miracle. 🙌 #SupportWins
Want to level up your support game? Customer Support Playbook has the tips, trends, and insights you need. 🚀 www.customersupportplaybook.com #CX #SupportTips
CS Playbook
CS Playbook: Elevate Your Customer Support Game Discover expert-curated tips, software reviews, and strategies to optimize your small business's customer support tools and deliver exceptional service....
www.customersupportplaybook.com
April 9, 2025 at 3:52 PM
Want to level up your support game? Customer Support Playbook has the tips, trends, and insights you need. 🚀 www.customersupportplaybook.com #CX #SupportTips
April 9, 2025 at 1:26 AM
Breaking into customer support? 🚀
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
47 Essential Customer Support Terms You Need to Know — CS Playbook
New to customer support? Learn 47 key terms to build your knowledge and get up to speed in the industry fast.
shorturl.at
April 7, 2025 at 3:20 PM
Breaking into customer support? 🚀
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Breaking into customer support? 🚀
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
47 Essential Customer Support Terms You Need to Know — CS Playbook
New to customer support? Learn 47 key terms to build your knowledge and get up to speed in the industry fast.
shorturl.at
March 21, 2025 at 2:03 PM
Breaking into customer support? 🚀
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Whether you're prepping for an interview or just starting out, knowing the right terms can set you apart.
Master the industry lingo with this must-read glossary: shorturl.at/JuTnb #CustomerSupport #CX
Q1 wrap-up time! 🔄
Check your support data: Are response times improving? Customer satisfaction holding steady?
Use insights to refine your Q2 game plan. #CX
Check your support data: Are response times improving? Customer satisfaction holding steady?
Use insights to refine your Q2 game plan. #CX
March 20, 2025 at 3:29 PM
Q1 wrap-up time! 🔄
Check your support data: Are response times improving? Customer satisfaction holding steady?
Use insights to refine your Q2 game plan. #CX
Check your support data: Are response times improving? Customer satisfaction holding steady?
Use insights to refine your Q2 game plan. #CX
Want to improve your customer support skills? Master the art of mirroring—repeat and rephrase concerns to show you’re listening. 🔄 #CX #CustomerSupport
March 19, 2025 at 2:38 PM
Want to improve your customer support skills? Master the art of mirroring—repeat and rephrase concerns to show you’re listening. 🔄 #CX #CustomerSupport
"Your chatbot is useless." If you're hearing this from customers, something’s wrong. 🚨
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
How AI Chatbots Work (& Why Many Fail): Best Uses, Challenges & What Top Companies Get Right — CS Playbook
AI chatbots are reshaping customer support—but why do so many fail? Learn how they work, where they’re used, and what top companies do to succeed. Discover key challenges, best practices, and what mak...
shorturl.at
March 18, 2025 at 2:27 PM
"Your chatbot is useless." If you're hearing this from customers, something’s wrong. 🚨
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT
Bad chatbots frustrate. Great chatbots build loyalty. Learn what separates the two: shorturl.at/9cRaT