NJ TRANSIT Customer Advocate
@customeradvocate.bsky.social
Gathering NJ TRANSIT customers’ feedback and ideas to enhance the experience at every step of the passenger journey—on Rail, Bus, Light Rail and Access Link.
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
Account not monitored 24/7. For customer service, visit https://bit.ly/3W6DB6I
🛎️ No committee meeting in December to review November operations, but I didn’t want to wait until January—so here are last month’s customer service metrics anyway.
One tweet per mode — you know the drill 🧵👇
One tweet per mode — you know the drill 🧵👇
December 23, 2025 at 6:51 PM
🛎️ No committee meeting in December to review November operations, but I didn’t want to wait until January—so here are last month’s customer service metrics anyway.
One tweet per mode — you know the drill 🧵👇
One tweet per mode — you know the drill 🧵👇
That’s a wrap on the Access Link meetings on the proposed advance reservation window change.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
December 19, 2025 at 4:04 PM
That’s a wrap on the Access Link meetings on the proposed advance reservation window change.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
I’ll review customer comments, concerns, & metrics, along with practices at other large paratransit authorities, before sharing my feedback with the Board at the next Committee meeting.
Swing by our table in the rotunda at Secaucus Station! 👋 We’d love your feedback—and you can snag some awesome swag too.
December 18, 2025 at 10:06 PM
Swing by our table in the rotunda at Secaucus Station! 👋 We’d love your feedback—and you can snag some awesome swag too.
Today was the first Access Link meeting to gather feedback on the proposed change to the advance reservation window.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
December 16, 2025 at 6:31 PM
Today was the first Access Link meeting to gather feedback on the proposed change to the advance reservation window.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
Thank you to all Access Link customers who attended & shared feedback on the proposal.
Meetings will take place tomorrow in Central Jersey & Friday in South Jersey.
🔔 Don’t miss the last Listening Forum of 2025 at Secaucus Junction next week.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
December 12, 2025 at 4:12 PM
🔔 Don’t miss the last Listening Forum of 2025 at Secaucus Junction next week.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
I’ll be joined by our operations teams in the rotunda starting at 4 PM on December 18 to talk about your NJ TRANSIT experience.
Our Safety team will be there as well with helpful info and giveaways.
🔔 Since day one as your advocate, fare affordability has been top of mind.
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
December 10, 2025 at 7:55 PM
🔔 Since day one as your advocate, fare affordability has been top of mind.
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
Thanks to your feedback & strong support from NJ TRANSIT teams — I’m happy to share the exec team heard you:
the FLEXPASS is coming back with 15% off 20 one-way tickets. 🥂
ℹ️http://njtransit.com/flexpass
🗓️ Don’t forget — the @NJTRANSIT Board Meeting is this Wednesday, Dec 10 at 10 AM!
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
njtransit.com
December 8, 2025 at 5:03 PM
🗓️ Don’t forget — the @NJTRANSIT Board Meeting is this Wednesday, Dec 10 at 10 AM!
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
You can sign up to comment live, whether you join us in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there as well, always glad to hear your feedback & meet riders at NJ TRANSIT HQ.
I’ll admit, I tried it myself and I was not too good... Kudos to the engineers (and all the transit employees out there) — this work is anything but easy.
www.nj.com/news/2025/11...
www.nj.com/news/2025/11...
So you think you can operate a commuter train. It is pretty complicated.
Ever think you could do a better job operating a NJ Transit commuter train? This video game could provide an answer, but beware, these trains breakdown too.
www.nj.com
December 7, 2025 at 3:23 PM
I’ll admit, I tried it myself and I was not too good... Kudos to the engineers (and all the transit employees out there) — this work is anything but easy.
www.nj.com/news/2025/11...
www.nj.com/news/2025/11...
🔔 Exciting news: the new Hoboken Bus Terminal goes live Monday!
I’ll be on-site for the first morning trips, so don’t hesitate to send me your feedback—customer insights during the temporary terminal phase (picture below) were very helpful to improve passenger information.
I’ll be on-site for the first morning trips, so don’t hesitate to send me your feedback—customer insights during the temporary terminal phase (picture below) were very helpful to improve passenger information.
December 5, 2025 at 8:21 PM
🔔 Exciting news: the new Hoboken Bus Terminal goes live Monday!
I’ll be on-site for the first morning trips, so don’t hesitate to send me your feedback—customer insights during the temporary terminal phase (picture below) were very helpful to improve passenger information.
I’ll be on-site for the first morning trips, so don’t hesitate to send me your feedback—customer insights during the temporary terminal phase (picture below) were very helpful to improve passenger information.
🔔 We want your feedback!
The NJ TRANSIT Fall Satisfaction Survey is live!
Your input directly helps improve service across all modes so please take a moment and repost!
🚆Train bit.ly/48ivqcX
| bit.ly/48lbmXJ
🚌 Bus bit.ly/48iBlyZ
| bit.ly/4pws0KP
🚇 Light Rail bit.ly/48KeKwo
| bit.ly/3XrPKUA
The NJ TRANSIT Fall Satisfaction Survey is live!
Your input directly helps improve service across all modes so please take a moment and repost!
🚆Train bit.ly/48ivqcX
| bit.ly/48lbmXJ
🚌 Bus bit.ly/48iBlyZ
| bit.ly/4pws0KP
🚇 Light Rail bit.ly/48KeKwo
| bit.ly/3XrPKUA
December 3, 2025 at 3:39 PM
🔔 We want your feedback!
The NJ TRANSIT Fall Satisfaction Survey is live!
Your input directly helps improve service across all modes so please take a moment and repost!
🚆Train bit.ly/48ivqcX
| bit.ly/48lbmXJ
🚌 Bus bit.ly/48iBlyZ
| bit.ly/4pws0KP
🚇 Light Rail bit.ly/48KeKwo
| bit.ly/3XrPKUA
The NJ TRANSIT Fall Satisfaction Survey is live!
Your input directly helps improve service across all modes so please take a moment and repost!
🚆Train bit.ly/48ivqcX
| bit.ly/48lbmXJ
🚌 Bus bit.ly/48iBlyZ
| bit.ly/4pws0KP
🚇 Light Rail bit.ly/48KeKwo
| bit.ly/3XrPKUA
🛎️The Operations & Customer Service Committee meeting is tomorrow, so here’s a look at October’s customer concern metrics.
After a challenging back-to-school period, the level of concern decreased slightly. These are the metrics I’ll be sharing with the board 👇
After a challenging back-to-school period, the level of concern decreased slightly. These are the metrics I’ll be sharing with the board 👇
December 1, 2025 at 5:09 PM
🛎️The Operations & Customer Service Committee meeting is tomorrow, so here’s a look at October’s customer concern metrics.
After a challenging back-to-school period, the level of concern decreased slightly. These are the metrics I’ll be sharing with the board 👇
After a challenging back-to-school period, the level of concern decreased slightly. These are the metrics I’ll be sharing with the board 👇
Next week, I’ll share your latest feedback from the online form and social media with the Operations & Customer Service Committee.
Join us on December 2 at 9:00 AM for updates.
Here are the key items being elevated this time 👇
Join us on December 2 at 9:00 AM for updates.
Here are the key items being elevated this time 👇
November 28, 2025 at 5:37 PM
Next week, I’ll share your latest feedback from the online form and social media with the Operations & Customer Service Committee.
Join us on December 2 at 9:00 AM for updates.
Here are the key items being elevated this time 👇
Join us on December 2 at 9:00 AM for updates.
Here are the key items being elevated this time 👇
Following concerns raised at the last Board Meeting, the Access Link team confirmed they were already updating the new Transit vehicles to:
▶️improve accessibility
▶️add more walkway space
▶️remove tripping hazards
They recently showed the revised layout & I’m confident it will address the concerns.
▶️improve accessibility
▶️add more walkway space
▶️remove tripping hazards
They recently showed the revised layout & I’m confident it will address the concerns.
November 25, 2025 at 2:44 PM
Following concerns raised at the last Board Meeting, the Access Link team confirmed they were already updating the new Transit vehicles to:
▶️improve accessibility
▶️add more walkway space
▶️remove tripping hazards
They recently showed the revised layout & I’m confident it will address the concerns.
▶️improve accessibility
▶️add more walkway space
▶️remove tripping hazards
They recently showed the revised layout & I’m confident it will address the concerns.
⚠️🚆 Hey NJ TRANSIT Morris & Essex and Montclair riders —
Your trains will continue to originate and terminate at Hoboken Terminal through the end of service today. Please expect delays due to congestion.
Repairs on the switch are ongoing, and we expect regular service to resume tomorrow.
Your trains will continue to originate and terminate at Hoboken Terminal through the end of service today. Please expect delays due to congestion.
Repairs on the switch are ongoing, and we expect regular service to resume tomorrow.
November 20, 2025 at 6:08 PM
⚠️🚆 Hey NJ TRANSIT Morris & Essex and Montclair riders —
Your trains will continue to originate and terminate at Hoboken Terminal through the end of service today. Please expect delays due to congestion.
Repairs on the switch are ongoing, and we expect regular service to resume tomorrow.
Your trains will continue to originate and terminate at Hoboken Terminal through the end of service today. Please expect delays due to congestion.
Repairs on the switch are ongoing, and we expect regular service to resume tomorrow.
Good morning! I’m at Hoboken Terminal until 9 a.m. for a safety event, but I’m also here to chat about service and the rider experience. Stop by and say hi!
November 20, 2025 at 11:56 AM
Good morning! I’m at Hoboken Terminal until 9 a.m. for a safety event, but I’m also here to chat about service and the rider experience. Stop by and say hi!
In October, our operational teams and I met with bus & rail customers at 30th Street Station in Philadelphia.
We gathered valuable feedback and are exploring ways to improve assistance and communication during unplanned disruptions. More details at the next Operations & CS committee meeting.
We gathered valuable feedback and are exploring ways to improve assistance and communication during unplanned disruptions. More details at the next Operations & CS committee meeting.
November 19, 2025 at 6:00 PM
In October, our operational teams and I met with bus & rail customers at 30th Street Station in Philadelphia.
We gathered valuable feedback and are exploring ways to improve assistance and communication during unplanned disruptions. More details at the next Operations & CS committee meeting.
We gathered valuable feedback and are exploring ways to improve assistance and communication during unplanned disruptions. More details at the next Operations & CS committee meeting.
🔔 Due to a Cloudflare-related issue, parts of NJ TRANSIT’s digital services — including njtransit.com & the Mobile App — may be temporarily unavailable or slow to load.
NJ TRANSIT teams are monitoring the situation closely and will restore full functionality as soon as Cloudflare implements a fix.
NJ TRANSIT teams are monitoring the situation closely and will restore full functionality as soon as Cloudflare implements a fix.
November 18, 2025 at 2:41 PM
🔔 Due to a Cloudflare-related issue, parts of NJ TRANSIT’s digital services — including njtransit.com & the Mobile App — may be temporarily unavailable or slow to load.
NJ TRANSIT teams are monitoring the situation closely and will restore full functionality as soon as Cloudflare implements a fix.
NJ TRANSIT teams are monitoring the situation closely and will restore full functionality as soon as Cloudflare implements a fix.
One major positive news came out of the Board meeting last night: As part of its fleet modernization effort, and after the order of 374 new rail cars, NJ TRANSIT Board of Directors authorized $917 million to overhaul its existing fleet of 429 Multilevel railcars.
ℹ️More info👉 bit.ly/4qYgmd5
ℹ️More info👉 bit.ly/4qYgmd5
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
www.njtransit.com
November 13, 2025 at 3:04 PM
One major positive news came out of the Board meeting last night: As part of its fleet modernization effort, and after the order of 374 new rail cars, NJ TRANSIT Board of Directors authorized $917 million to overhaul its existing fleet of 429 Multilevel railcars.
ℹ️More info👉 bit.ly/4qYgmd5
ℹ️More info👉 bit.ly/4qYgmd5
🛎️Have you already been asked to show your ticket before boarding the train? 🚆
What do you think of these random fare checks?
I'd love to hear your feedback! 💬
What do you think of these random fare checks?
I'd love to hear your feedback! 💬
November 12, 2025 at 4:52 PM
🛎️Have you already been asked to show your ticket before boarding the train? 🚆
What do you think of these random fare checks?
I'd love to hear your feedback! 💬
What do you think of these random fare checks?
I'd love to hear your feedback! 💬
Was on the Atlantic City Line this morning — lots of leaves on the roads & tracks in green rural areas. After the rough service some experienced yesterday, especially on the M&E, a reminder that slippery rail is a common issue across the Northeast & beyond.
Learn more ℹ️👉 www.njtransit.com/aquatrack
Learn more ℹ️👉 www.njtransit.com/aquatrack
November 11, 2025 at 6:56 PM
Was on the Atlantic City Line this morning — lots of leaves on the roads & tracks in green rural areas. After the rough service some experienced yesterday, especially on the M&E, a reminder that slippery rail is a common issue across the Northeast & beyond.
Learn more ℹ️👉 www.njtransit.com/aquatrack
Learn more ℹ️👉 www.njtransit.com/aquatrack
🗓️ Join us this Wednesday, November 12 at 6 PM for the next NJ TRANSIT Board Meeting!
Want to share your thoughts? You can register to comment live — in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there too — always happy to hear your feedback and meet you at NJ TRANSIT HQ.
Want to share your thoughts? You can register to comment live — in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there too — always happy to hear your feedback and meet you at NJ TRANSIT HQ.
NJ TRANSIT
New Jersey Public Transportation Corporation - The Way To Go
njtransit.com
November 10, 2025 at 5:53 PM
🗓️ Join us this Wednesday, November 12 at 6 PM for the next NJ TRANSIT Board Meeting!
Want to share your thoughts? You can register to comment live — in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there too — always happy to hear your feedback and meet you at NJ TRANSIT HQ.
Want to share your thoughts? You can register to comment live — in person or by phone.
ℹ️👉 njtransit.com/board
I’ll be there too — always happy to hear your feedback and meet you at NJ TRANSIT HQ.
Good morning folks! 👋
I’ll be at Summit Station until 9:00 AM — come say hi!
I’ll be at Summit Station until 9:00 AM — come say hi!
November 6, 2025 at 12:08 PM
Good morning folks! 👋
I’ll be at Summit Station until 9:00 AM — come say hi!
I’ll be at Summit Station until 9:00 AM — come say hi!
Quick field trip to Dunellen this morning — Raritan Valley Line + trip back with Route 113 bus to PABT.
Anyone traveled this line/route recently? Would love your thoughts on the station or the trip experience!
Anyone traveled this line/route recently? Would love your thoughts on the station or the trip experience!
November 5, 2025 at 6:27 PM
Quick field trip to Dunellen this morning — Raritan Valley Line + trip back with Route 113 bus to PABT.
Anyone traveled this line/route recently? Would love your thoughts on the station or the trip experience!
Anyone traveled this line/route recently? Would love your thoughts on the station or the trip experience!
🚍👂Hudson County heard rider feedback about boarding at bus stops affected by the new bike lane along River Rd.
They’ll make adjustments to ensure riders can board safely & accessibly. I’ll share photos of the new layout soon!
❓Any other spots I should check out❓
They’ll make adjustments to ensure riders can board safely & accessibly. I’ll share photos of the new layout soon!
❓Any other spots I should check out❓
November 4, 2025 at 3:56 PM
🚍👂Hudson County heard rider feedback about boarding at bus stops affected by the new bike lane along River Rd.
They’ll make adjustments to ensure riders can board safely & accessibly. I’ll share photos of the new layout soon!
❓Any other spots I should check out❓
They’ll make adjustments to ensure riders can board safely & accessibly. I’ll share photos of the new layout soon!
❓Any other spots I should check out❓
I have spotted some of the new buses in the wild since last week. Did you too?
October 30, 2025 at 3:43 PM
I have spotted some of the new buses in the wild since last week. Did you too?