As a call center employee, many of us are there for the paycheck because we need to be. Also, as another commenter mentioned, if you yell or are rude/belligerent toward agents, many are instructed to disconnect the call. So they won’t even hear you out.

I work at a call center (not paypro) and morale in these jobs is already low because of rude people, constant calls, and micromanaging. Thank you for reminding people to be kind. These call reps usually are very sympathetic just bottom of the barrel in the company.

I’ve heard you can literally, physically see the strain on these call center workers between shifts while they’re out and about. Cannot stress enough that this call campaign is way more effective than some people realize. Please be kind when you call. (3)

Agents need these jobs for medical insurance. A lot of them are sympathetic to your concerns. MC global (upper level of corporate, above regional corporate) is hounding bosses to end this and bosses are snapping at workers as a result. Please be kind when you call, they’re getting slammed (2)