Maybe the person responsible for listening to people struggle with the system and laughing at them only works business hours?

I joke but wouldn't be surprised if the automated attendant is licensed on concurrent channels so still causes a wait when busy as they've not paid for enough simultaneous calls...

Are they also "experiencing higher than normal call volumes so there maybe an increased wait time"?

I wasn't doing enough diary admin and needed some more...

Career break has been the most amazing thing and I feel so fortunate to have had that space, not just for some big transition milestones but also for some other personal reasons.

I hope I can remember something about tech after a year out 😬

So much this. Think I leave my own mind if it happens, absolutely cannot cope even for a moment.

Just vile. I'm sorry you have to deal with such a lack of basic humanity.

Two hours in a remand court did it for me... Saw both huge privilege and absolute helplessness.

I need to go back at some point, both to learn more and to refresh my discomfort.

BBC did a cherry on the top earlier on 6 news... Having led with the coverage of Linehan they went straight into "calls for social media companies to protect women and girls". Couldn't make it up 😠

Great! Now I know whether the man whose ID I'm looking at is married. Oh wait... 👀

But didn't know about the change, thanks for the info!

Ah, smart! I got caught by the automatic inclusion of titles for women but not men 🤦‍♀️

Yay! Out of interest, does yours have your title on or did you have it removed?

I know!!! And then I pay my therapist every week who also just tells to tell me to be kind to myself. I swear Big Therapy and Big Trauma are in on it together.