Dr Nicola Millard
@docnicola.bsky.social
Researches, presents and writes about innovation in employee & customer experience. Former futurologist. Coffee fuelled, waistcoat wearing, ukulele playing chocoholic. Enjoys lingering in darkened rooms watching theatre, films & gigs
This is basically my 2025 entirely summed up 🤣
December 20, 2025 at 6:39 PM
This is basically my 2025 entirely summed up 🤣
It was lovely to get away from the hustle, bustle, and glitter of central London into the oasis of peace that is the ‘Hamnet’ exhibition: Even as a Shadow, Even as a Dream
December 19, 2025 at 10:37 AM
It was lovely to get away from the hustle, bustle, and glitter of central London into the oasis of peace that is the ‘Hamnet’ exhibition: Even as a Shadow, Even as a Dream
I didn't really use Spotify much this year, so my yearly Wrapped was so far out that it isn't worth sharing. Instead, here are my 5 favourite albums of the year (in no particular order)…
December 5, 2025 at 8:30 PM
I didn't really use Spotify much this year, so my yearly Wrapped was so far out that it isn't worth sharing. Instead, here are my 5 favourite albums of the year (in no particular order)…
The judges votes were counted (including mine), the champagne corks were popped, and the finalists were out out for the glittering European Contact Centre and Customer Service awards in London last night. Congratulations to all of the winners ecccsa.com/2025-winners/
November 26, 2025 at 3:56 PM
The judges votes were counted (including mine), the champagne corks were popped, and the finalists were out out for the glittering European Contact Centre and Customer Service awards in London last night. Congratulations to all of the winners ecccsa.com/2025-winners/
A few dazzling days at LFF - red carpets, fab films & even a Spielberg sighting. Hamnet was outstanding — I seriously dehydrated 😭; Frankenstein — sumptuous but too long; Sentimental Value — Skarsgård & Reinsve shine; H is for Hawk — Claire Foy + hawk = charm; Train Dreams — lovely trees, slow story
October 14, 2025 at 8:53 PM
A few dazzling days at LFF - red carpets, fab films & even a Spielberg sighting. Hamnet was outstanding — I seriously dehydrated 😭; Frankenstein — sumptuous but too long; Sentimental Value — Skarsgård & Reinsve shine; H is for Hawk — Claire Foy + hawk = charm; Train Dreams — lovely trees, slow story
A beautiful harvest moon over Stratford Upon Avon after a gorgeous Cyrano de Bergerac at the RST - by a nose one of the best productions I’ve seen at the RSC for a while
October 8, 2025 at 9:50 AM
A beautiful harvest moon over Stratford Upon Avon after a gorgeous Cyrano de Bergerac at the RST - by a nose one of the best productions I’ve seen at the RSC for a while
It is always fab to see Blade Runner on a big screen, but even better to have Ridley Scott do an intro Q&A at the BFI. It’s still so relevant in an era of AI, climate change & billionaire led mega-corporations (despite the 2019 tag & lack of mobile phones). Plus that Vangelis soundtrack is a banger!
October 4, 2025 at 8:47 PM
It is always fab to see Blade Runner on a big screen, but even better to have Ridley Scott do an intro Q&A at the BFI. It’s still so relevant in an era of AI, climate change & billionaire led mega-corporations (despite the 2019 tag & lack of mobile phones). Plus that Vangelis soundtrack is a banger!
The whole of Bath seemingly turned out to celebrate Bath Rugby’s treble victories today. Johann van Graan and the lads had an open top bus parade & a ceremony at the Rec after winning the league cup yesterday - on top of the Premiership and European Challenge Cup this season 🏆
June 15, 2025 at 8:51 PM
The whole of Bath seemingly turned out to celebrate Bath Rugby’s treble victories today. Johann van Graan and the lads had an open top bus parade & a ceremony at the Rec after winning the league cup yesterday - on top of the Premiership and European Challenge Cup this season 🏆
The 4th was definitely with the 2022 cohort of brilliant entrepreneurs & innovators as they graduated from Cambridge Judge Business School today. Joined in the celebrations at Queens College Old Hall (which looks more Harry Potter than Star Wars TBH). Congrats to all involved 👏 🥂
May 4, 2025 at 6:41 PM
The 4th was definitely with the 2022 cohort of brilliant entrepreneurs & innovators as they graduated from Cambridge Judge Business School today. Joined in the celebrations at Queens College Old Hall (which looks more Harry Potter than Star Wars TBH). Congrats to all involved 👏 🥂
Kudos to GWR 😂🤣😂
February 10, 2025 at 4:36 PM
Kudos to GWR 😂🤣😂
All set up for a Tim Tam Slam - I’m in heaven ❤️❤️
February 9, 2025 at 1:42 PM
All set up for a Tim Tam Slam - I’m in heaven ❤️❤️
That’s a wrap on the 2024 BT Young Scientists. Judging this is both a privilege & a joy. Enthusiasm cut through freezing temperatures & even fog couldn’t cloud proceedings. Congrats to the Murphy sisters, Ciara, Saoirse and Laoise, for winning with their medical assistance app
January 12, 2025 at 10:00 AM
That’s a wrap on the 2024 BT Young Scientists. Judging this is both a privilege & a joy. Enthusiasm cut through freezing temperatures & even fog couldn’t cloud proceedings. Congrats to the Murphy sisters, Ciara, Saoirse and Laoise, for winning with their medical assistance app
The Baltic Dublin temperatures weren’t going to stop the fabulous BT Young Scientists and Technologists from warming up the intellectual cockles this year. Day 1 of judging is done and I’ve been having enormous fun talking to some of the remarkable young people in the Behavioural Science category
January 8, 2025 at 9:40 PM
The Baltic Dublin temperatures weren’t going to stop the fabulous BT Young Scientists and Technologists from warming up the intellectual cockles this year. Day 1 of judging is done and I’ve been having enormous fun talking to some of the remarkable young people in the Behavioural Science category
It’s the time of the year for a film review 🎬🍿. It was a “box of chocolate” year. Saw 105 - all but 5 in the cinema (where it is easier to concentrate). Walked out on 1 (Megaflopolis) for the first time in around 20 years. These were my top 10 👇
December 31, 2024 at 8:16 AM
It’s the time of the year for a film review 🎬🍿. It was a “box of chocolate” year. Saw 105 - all but 5 in the cinema (where it is easier to concentrate). Walked out on 1 (Megaflopolis) for the first time in around 20 years. These were my top 10 👇
Merry Christmas & a Peaceful New Year to all of you lovely people of Blue-central. Thank you for your wisdom and support since I joined, and may your day be as mince pie packed and sprout free as possible
December 25, 2024 at 10:05 AM
Merry Christmas & a Peaceful New Year to all of you lovely people of Blue-central. Thank you for your wisdom and support since I joined, and may your day be as mince pie packed and sprout free as possible
This was truly Illuminating! A lovely wander around Illuminate Ipswich in Holywells Park
December 16, 2024 at 8:21 PM
This was truly Illuminating! A lovely wander around Illuminate Ipswich in Holywells Park
The annual “Spotify got it wrong” post. They have identified artists I love but there is only 1 that also made my best 2024 albums list (London Grammar). The others are:
Fontaines DC, Michael Kiwanuka, Lady Blackbird, We Are Lady Parts OST, & Afrocelt Sound System
Fontaines DC, Michael Kiwanuka, Lady Blackbird, We Are Lady Parts OST, & Afrocelt Sound System
December 5, 2024 at 7:50 PM
The annual “Spotify got it wrong” post. They have identified artists I love but there is only 1 that also made my best 2024 albums list (London Grammar). The others are:
Fontaines DC, Michael Kiwanuka, Lady Blackbird, We Are Lady Parts OST, & Afrocelt Sound System
Fontaines DC, Michael Kiwanuka, Lady Blackbird, We Are Lady Parts OST, & Afrocelt Sound System
Another glittering evening in London Town celebrating all things CX at the European Contact Centre and Customer Service awards. Judging was hard but fun this year - especially since, as usual, the standard was very high. Congrats to all the winners ecccsa.com/winners-2024
November 27, 2024 at 10:34 AM
Another glittering evening in London Town celebrating all things CX at the European Contact Centre and Customer Service awards. Judging was hard but fun this year - especially since, as usual, the standard was very high. Congrats to all the winners ecccsa.com/winners-2024
Had a nice marmalade sandwich with this little chap…just back from Peru and on a visit to Manchester ❤️ #paddngtonvisits
October 30, 2024 at 7:08 PM
Had a nice marmalade sandwich with this little chap…just back from Peru and on a visit to Manchester ❤️ #paddngtonvisits
That’s a wrap on another fabulous London Film festival - with the brilliant Andrea Arnold’s visceral piece of surreal reality, ‘Bird’, and Richard Curtis’ slice of Suffolk Christmas cheer in October (too early), ‘That Christmas’.
October 20, 2024 at 1:13 PM
That’s a wrap on another fabulous London Film festival - with the brilliant Andrea Arnold’s visceral piece of surreal reality, ‘Bird’, and Richard Curtis’ slice of Suffolk Christmas cheer in October (too early), ‘That Christmas’.
I’m in deepest, darkest (with the emphasis on “dark”) Cornwall - it’s too cloudy for a full aurora show…but not bad for this far South
October 10, 2024 at 8:42 PM
I’m in deepest, darkest (with the emphasis on “dark”) Cornwall - it’s too cloudy for a full aurora show…but not bad for this far South
Reflections from CogX at the Royal Albert Hall today. It’s about people…collaboration with AI is key for innovation & productivity. AI isn’t about a building a better brain, but the next evolution of it could be inspired by ours. Bad AI can erode trust - do models stand up to the real world?
October 7, 2024 at 10:04 PM
Reflections from CogX at the Royal Albert Hall today. It’s about people…collaboration with AI is key for innovation & productivity. AI isn’t about a building a better brain, but the next evolution of it could be inspired by ours. Bad AI can erode trust - do models stand up to the real world?
The Janeites were out in force in a glorious sunshiny Bath today. Over 1000 costumed people out promenading to mark the beginning of the Jane Austen festival
September 14, 2024 at 3:18 PM
The Janeites were out in force in a glorious sunshiny Bath today. Over 1000 costumed people out promenading to mark the beginning of the Jane Austen festival
Geeking out on the Northumbrian coast - invading Bamburgh Castle and then ambling around Alnwick (where I found toy trains running through an incredible bookshop and failed dismally at Quidditch 😢)
September 4, 2024 at 8:05 PM
Geeking out on the Northumbrian coast - invading Bamburgh Castle and then ambling around Alnwick (where I found toy trains running through an incredible bookshop and failed dismally at Quidditch 😢)
Just out of Alien: Romulus. The best recent effort in the franchise. It has faults, including a distracting tendency towards Alien bingo card box ticking & there’s an unnecessary CGI revival of a legacy character. I seem to have picked up some kind of bug in the cinema, though 😯
August 24, 2024 at 6:46 PM
Just out of Alien: Romulus. The best recent effort in the franchise. It has faults, including a distracting tendency towards Alien bingo card box ticking & there’s an unnecessary CGI revival of a legacy character. I seem to have picked up some kind of bug in the cinema, though 😯