Bertrand Duperrin
@duperrin.com
People/Organization/Tech professional and enthusiast.
Proud Parisian. Travel addict.
Blogging and Blueskying in 🇫🇷and 🇬🇧
Duperrin.com
Duperrin.com/english
Proud Parisian. Travel addict.
Blogging and Blueskying in 🇫🇷and 🇬🇧
Duperrin.com
Duperrin.com/english
Adaptive resilience requires abandoning hierarchical control for flexible, network-based structures. Classic hierarchies optimize for stability, not change, making firms blind to weak signals. Heterarchies and loosely linked teams adapt faster, absorbing tensions and enabling continuous renewal.
The Ecology of Work: Growing Resilient, Growing Wilder
The need for self-willed organizations.
www.workfutures.io
November 26, 2025 at 12:45 PM
Adaptive resilience requires abandoning hierarchical control for flexible, network-based structures. Classic hierarchies optimize for stability, not change, making firms blind to weak signals. Heterarchies and loosely linked teams adapt faster, absorbing tensions and enabling continuous renewal.
Over-optimization can erase a company’s identity. When systems override culture, experiences become efficient but impersonal. Klarna shows how excessive automation weakens customer connection. Identity comes from daily choices; technology must support the promise, not replace it.
Efficiency versus uniqueness: the false dilemma of operations
We believed that by making businesses more efficient, we would make them stronger, but we ended up making them indistinguishable. The same tools, the same
www.duperrin.com
November 26, 2025 at 10:27 AM
Over-optimization can erase a company’s identity. When systems override culture, experiences become efficient but impersonal. Klarna shows how excessive automation weakens customer connection. Identity comes from daily choices; technology must support the promise, not replace it.
Bouygues Telecom déploie Be360+, un outil d’IA générative basé sur Salesforce pour assister 6000 conseillers, bientôt 10 000. Résumés clients automatiques, réponses documentées et tâches simplifiées améliorent précision et satisfaction. L’IA soutient l’humain sans remplacer le contact client.
Radware Page
Loader page.
www.usine-digitale.fr
November 25, 2025 at 12:44 PM
Bouygues Telecom déploie Be360+, un outil d’IA générative basé sur Salesforce pour assister 6000 conseillers, bientôt 10 000. Résumés clients automatiques, réponses documentées et tâches simplifiées améliorent précision et satisfaction. L’IA soutient l’humain sans remplacer le contact client.
Operational excellence in 2025 is a strategic discipline where AI, data and clear processes drive anticipation and faster decisions. Value comes from simple, friction-reducing use cases and reliable data, with humans focused on analysis, adaptation and leading change.
6 things you need to know about OPEX & AI in 2025
www-processexcellencenetwork-com.cdn.ampproject.org
November 25, 2025 at 6:56 AM
Operational excellence in 2025 is a strategic discipline where AI, data and clear processes drive anticipation and faster decisions. Value comes from simple, friction-reducing use cases and reliable data, with humans focused on analysis, adaptation and leading change.
Generative AI boosts productivity and customer experience, but few firms scale beyond pilots. Impact needs solid data, modular tech, agile teams, and a receptive culture. With shared learning and distributed governance, AI shifts from isolated tests to a true performance engine.
Generative AI: From Promise to Scalable Impact
Generative AI promises transformative gains in innovation and performance, yet few organizations move beyond isolated pilots. Too often, early successes stall because initiatives aren’t anchored in co...
www.linkedin.com
November 24, 2025 at 2:41 PM
Generative AI boosts productivity and customer experience, but few firms scale beyond pilots. Impact needs solid data, modular tech, agile teams, and a receptive culture. With shared learning and distributed governance, AI shifts from isolated tests to a true performance engine.
Titanic shows a system failure: misaligned incentives, ignored warnings and flawed priorities made disaster inevitable. The iceberg was only the trigger; as Deming said, systems produce the outcomes they’re designed for.
Titanic: autopsy of a managerial disaster
For this second "business story", and following Boeing's misadventures (Boeing: a culture and a slogan can kill a business), we're going to leave the skies behi
www.duperrin.com
November 23, 2025 at 2:26 PM
Titanic shows a system failure: misaligned incentives, ignored warnings and flawed priorities made disaster inevitable. The iceberg was only the trigger; as Deming said, systems produce the outcomes they’re designed for.
Calls to merge HR and IT misread the problem. AI adoption isn’t about tools but redesigning work with employees. HR can guide change, yet managers must own it. Without real leadership commitment, integration stalls and produces only performative adoption.
Merging HR and IT? Why it’s a ‘senseless’ endeavor
Wharton expert Peter Cappelli explores a question facing many orgs today: In light of AI, how can the HR and IT functions work more closely?
hrexecutive.com
November 22, 2025 at 8:58 AM
Calls to merge HR and IT misread the problem. AI adoption isn’t about tools but redesigning work with employees. HR can guide change, yet managers must own it. Without real leadership commitment, integration stalls and produces only performative adoption.
COOs must move beyond firefighting to scale AI-driven, resilient operations. With productivity lagging and labor tight, they align strategy and execution, avoid pilot-trap initiatives, and act as system architects who anticipate risks and enable continuous learning.
www.mckinsey.com
November 21, 2025 at 2:45 PM
COOs must move beyond firefighting to scale AI-driven, resilient operations. With productivity lagging and labor tight, they align strategy and execution, avoid pilot-trap initiatives, and act as system architects who anticipate risks and enable continuous learning.
Growing doubts surround the AI boom. Optimistic investors dismiss bubble fears, but voices like Sundar Pichai and Clem Delangue warn of irrationality. High valuations, massive infrastructure spending and weak revenues raise concerns. Markets stay volatile and investors now want real returns.
AI Investors Furious at Suggestion That There's an AI Bubble
Many industry leaders have acknowledged that there's likely a bubble. But die-hard AI investors are furious at the suggestion.
futurism.com
November 21, 2025 at 11:34 AM
Growing doubts surround the AI boom. Optimistic investors dismiss bubble fears, but voices like Sundar Pichai and Clem Delangue warn of irrationality. High valuations, massive infrastructure spending and weak revenues raise concerns. Markets stay volatile and investors now want real returns.
Rethinking work must come before adopting #AI. AI exposes strategic gaps and forces companies to clarify who they are and where they want to go. Frameworks help, but intent matters more. Real value comes from redesigning work before automating or enhancing it.
Adopting AI: the temptation of the method and the test of reality
Today, we talk about adopting artificial intelligence in the same way that we used to talk about digital transformation, with the conviction that all we need i
www.duperrin.com
November 21, 2025 at 8:47 AM
Rethinking work must come before adopting #AI. AI exposes strategic gaps and forces companies to clarify who they are and where they want to go. Frameworks help, but intent matters more. Real value comes from redesigning work before automating or enhancing it.
AI isn’t the threat to junior roles. The real issue is intent: young talent wants exploratory paths, not ladder steps. As AI removes repetitive tasks, entry-level jobs must become spaces to discover strengths and direction, not waiting rooms for promotion.
AI isn't killing entry-level jobs. So, what is?
Explore the importance of intent in hiring. Understand how AI affects entry-level roles and the need for career mapping.
hrexecutive.com
November 20, 2025 at 11:54 AM
AI isn’t the threat to junior roles. The real issue is intent: young talent wants exploratory paths, not ladder steps. As AI removes repetitive tasks, entry-level jobs must become spaces to discover strengths and direction, not waiting rooms for promotion.
AI doesn’t transform organizations; it reveals their weaknesses. Early wins hide unstable processes, poor data and unclear governance. AI shows where workflows must be redesigned and where human judgment stays essential, proving that real value depends on operational excellence.
Taking AI from toy to transformation
Learn why process excellence becomes the scaffolding on which AI can operate safely and reliably
www.processexcellencenetwork.com
November 20, 2025 at 8:51 AM
AI doesn’t transform organizations; it reveals their weaknesses. Early wins hide unstable processes, poor data and unclear governance. AI shows where workflows must be redesigned and where human judgment stays essential, proving that real value depends on operational excellence.
The Hype Cycle reflects collective psychology more than tech evolution. Hype inflates promises, collapse punishes misaligned expectations, and maturity comes from internal capability. Organizations escape the cycle by aligning governance and learning with real use instead of market tempo.
Can we break free from Gartner's Hype Cycle or reach the plateau of productivity faster?
Gartner's Hype Cycle has become a kind of law of gravity in the world of technology. Each technology follows a well-defined path: collective excitement, di
www.duperrin.com
November 19, 2025 at 3:36 PM
The Hype Cycle reflects collective psychology more than tech evolution. Hype inflates promises, collapse punishes misaligned expectations, and maturity comes from internal capability. Organizations escape the cycle by aligning governance and learning with real use instead of market tempo.
AI streamlines standard HR tasks, but fails on human-sensitive cases. A coached employee quits after weeks of unnoticed distress, revealing AI can’t judge or escalate. The challenge isn’t adoption but discernment: set clear limits, keep human responsibility.
The inconvenient truth about AI in 2026: Humans are the complicated part
Four experts weigh in on 2026 for HR leaders: the challenge isn’t adopting AI, it’s knowing when not to use it.
hrexecutive.com
November 19, 2025 at 12:58 PM
AI streamlines standard HR tasks, but fails on human-sensitive cases. A coached employee quits after weeks of unnoticed distress, revealing AI can’t judge or escalate. The challenge isn’t adoption but discernment: set clear limits, keep human responsibility.
“ #AI #skills ” is a vague label. Real competence isn’t tool use but the ability to drive change: align intentions with uses, redesign processes, and apply human judgment where machines can’t.
AI skills: a catch-all term for a major misunderstanding
Today, everyone is talking about “AI skills.” They are everywhere: in job descriptions, training plans, and even in job interviews, where they hav
www.duperrin.com
November 19, 2025 at 10:12 AM
WSJ launches a CPO Council with Workhuman, arguing HR must lead AI adoption as corporate value shifts to people-centric intangibles. Alan Murray and KeyAnna Schmiedl call for redesigning work, breaking silos, and strengthening IT–HR alignment, with clear governance to turn AI into measurable impact.
AI is a people challenge, not a tech one: Here’s how to redesign work for the better, according to Workhuman & WSJ Leadership Institute
In exclusive interviews at Workhuman Forum on Day One of UNLEASH World, KeyAnna Schmiedel, CHXO at Workhuman, and Alan Murray, President of the WSJ Leadership Institute, explore the crucial role that ...
www.unleash.ai
November 19, 2025 at 7:22 AM
WSJ launches a CPO Council with Workhuman, arguing HR must lead AI adoption as corporate value shifts to people-centric intangibles. Alan Murray and KeyAnna Schmiedl call for redesigning work, breaking silos, and strengthening IT–HR alignment, with clear governance to turn AI into measurable impact.
La prétendue obsolescence des hard skills repose sur une mauvaise interprétation d’un chiffre du WEF. Les compétences évoluent plus qu’elles ne disparaissent. Ce discours nourrit anxiété et discriminations alors que l’IA renforce la valeur d’un socle de connaissances solides.
Pourquoi faut-il en finir avec l’obsolescence rapide des hard skills
Malgré un article à succès au Harvard Business Review qui démonte ce bullshit ou encore une interview pour Welcome To The Jungle, la croyance de l’obsolescence rapide des hard skills continue de sévir...
www.linkedin.com
November 18, 2025 at 12:11 PM
La prétendue obsolescence des hard skills repose sur une mauvaise interprétation d’un chiffre du WEF. Les compétences évoluent plus qu’elles ne disparaissent. Ce discours nourrit anxiété et discriminations alors que l’IA renforce la valeur d’un socle de connaissances solides.
Sutherland takes a gradual, controlled approach to #AI in #HR, boosting productivity without replacing human interaction. AI improves sourcing and screening, while people lead key steps to ensure trust and authenticity. An AI Academy supports skills and governance secures tools and data.
Prioritizing AI integration in 2026? 6 questions to build a framework
The HR executive of digital transformation firm Sutherland shares the comprehensive framework his org is following for AI integration.
hrexecutive.com
November 18, 2025 at 6:12 AM
AI agents left alone. Journalist Evan Ratliff built a fake startup, HurumoAI, run only by agents to test the “one-person billion-dollar company” idea. Results: busy work, little impact, and even a fake offsite that burned credits. A prototype emerged, but agents still fail at basic tasks.
Company Run Almost Entirely by AI-Generated Employees Descends Into Chaos
Journalist Evan Ratliff populated a fictional tech startup, dubbed HurumoAI, exclusively with AI agents to see what would happen.
futurism.com
November 17, 2025 at 5:58 PM
AI agents left alone. Journalist Evan Ratliff built a fake startup, HurumoAI, run only by agents to test the “one-person billion-dollar company” idea. Results: busy work, little impact, and even a fake offsite that burned credits. A prototype emerged, but agents still fail at basic tasks.
AI sparks frontline anxiety: many fear replacement by automation or AI-skilled coworkers, made worse by little clarity from employers and limited digital access. Trust requires training, simple use cases, supportive managers, and clean, connected HR data to enable fair adoption.
Empowering the Frontline Workforce with AI and Human-Centric Leadership
Insights from a closed-door conversation with senior HR leaders at UNLEASH World 2025, hosted by UKG.
www.unleash.ai
November 16, 2025 at 3:04 PM
AI sparks frontline anxiety: many fear replacement by automation or AI-skilled coworkers, made worse by little clarity from employers and limited digital access. Trust requires training, simple use cases, supportive managers, and clean, connected HR data to enable fair adoption.
Digital twins now model individuals: platforms like Viven.ai create active replicas from emails, meetings and documents to access expertise and ease coordination. Strong potential for knowledge flow, but data ownership, privacy and governance raise significant concerns.
Arriving Now..... The Digital Twin.
Introducing the "digital twin," a new way to leverage AI for collaboration, productivity, teamwork, and collective business intelligence.
joshbersin.com
November 15, 2025 at 12:55 PM
Digital twins now model individuals: platforms like Viven.ai create active replicas from emails, meetings and documents to access expertise and ease coordination. Strong potential for knowledge flow, but data ownership, privacy and governance raise significant concerns.
#AI #adoption in business reveals a gap between ambition and real change. Most firms claim to use AI but lack redesigned processes or governance. True transformation, where AI reshapes work and decision-making, remains rare. Mature firms treat AI as organizational design, not just technology.
Adoption of AI in the workplace : current situation
For two years now, everyone has been talking about artificial intelligence in business, which seems logical given the promise of this technology. But in reality
www.duperrin.com
November 14, 2025 at 11:56 AM
AI is booming on billions but still lacks a viable model. Massive spending on data, chips, and talent drives progress, yet profits lag. High inference costs strain flat-fee plans. Nvidia wins, OpenAI burns cash. The race risks a price war before finding sustainable value capture.
AI Companies Don’t Have a Profitable Business Model. Does That Matter?
The generative AI boom is fueled by staggering investments (including OpenAI’s multibillion-dollar chip deals), but for many companies, profitability as a result of these investments has remained elus...
hbr.org
November 14, 2025 at 9:13 AM
AI is booming on billions but still lacks a viable model. Massive spending on data, chips, and talent drives progress, yet profits lag. High inference costs strain flat-fee plans. Nvidia wins, OpenAI burns cash. The race risks a price war before finding sustainable value capture.
#Knowledge is no longer scarce but abundant and automated. Drucker’s “knowledge worker” gives way to the “value creator”: one who transforms shared information into tangible outcomes through synthesis, trust, and adaptive learning. The new leadership designs conditions, not controls.
Beyond the Knowledge Worker: The Rise of the Value Creator By Mark Béliczky & Hunter Hastings - Global Peter Drucker Forum BLOG
Peter Drucker did not simply name the knowledge economy — he equipped us to navigate it. His central insight was profound: when knowledge became the primary resource of advanced economies, the knowled...
www.druckerforum.org
November 13, 2025 at 10:54 AM
#Knowledge is no longer scarce but abundant and automated. Drucker’s “knowledge worker” gives way to the “value creator”: one who transforms shared information into tangible outcomes through synthesis, trust, and adaptive learning. The new leadership designs conditions, not controls.
Leaders only see 4% of their organization’s problems, a gap first shown by Sidney Yoshida. Despite data abundance, structural silos and fear still block truth from the top. Real management means designing trust and friction zones where signals surface before automation widens the blindness.
Learn about Yoshida's iceberg of ignorance, or what management refuses to see.
In the life of organizations, there are truths that we prefer to ignore, until the day they brutally remind us of their existence. The image of an iceberg illus
www.duperrin.com
November 13, 2025 at 6:18 AM
Leaders only see 4% of their organization’s problems, a gap first shown by Sidney Yoshida. Despite data abundance, structural silos and fear still block truth from the top. Real management means designing trust and friction zones where signals surface before automation widens the blindness.