Only thing we can do is lobby Clarivate to make this a configurable display. And investigate a local customisation to at least advise users that what they are seeing is not an actual record.

to our subscribed content. The problem is that the page takes the metadata from the OpenURL and formats it in the same display as for a matched resource, regardless of whether a match is found. So it looks to the user like a legit citation. Alas this isn't configurable in Primo.

Just to clarify what Primo is doing, the link from Google Scholar is an OpenURL which contains the metadata of the fake citation. It does this to allow Primo to search for the article, the assumption being that the article exists. This is how our databases link back to provide authenticated access