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Once upon a time . . . well, around February 2012 (to narrow it down!), I signed up for a Zoho Mail Free account. A short time later, I guess I must have abandoned it and forgot all about it. Fast forward to the present day, I've had a Zoho paid account for a few months, and I decided to move one of my domains over to this email provider. All proceeded according to plan - domain was verified, DNS records all propagated, and it just remained to create aliases for that domain. First problem encountered: I created a few new aliases, but when I tried to add another specific alias to my account, I got this warning: _"The email address you have entered belongs to a different deployment/region. Please contact support for assistance."_ I looked in my password manager (I still have old databases saved) but could not find anywhere that I had used this domain with Zoho. So, I approached Zoho Support and they gave me a 'rough' indication of the username that the alias had been used. I made a guess at the username and got that right, then I was stumped (of course!) by the password - I made a few educated guesses, but not educated enough! So, the next step was the 'forgotten password?' option. Luckily, I still had the recovery address, and so got the new password - and finally got into the account - the account that I had set up in 2012! Looking into the Admin Console, I saw that I had deleted the domain in question, but hadn't deleted the alias - and THAT was the big mistake on my part! Second problem encountered: Now, to get rid of the alias. I tried to delete it, but Zoho wanted me to verify myself using 2FA authenticator code! Hmm, now this IS a problem! Where would that code be? I must have saved it somewhere! What phone was I using 13 years ago? I've slept a few times since then, and can't remember. Would the code be in an authenticator app on that phone anyway? That's the million dollar question! I was, more or less, resigned to the fact that I wouldn't be able to use that alias in my current Zoho account, but gave it one last try. After further experimentation, the problem was the lack of the authenticator code - whatever I tried, I came up against that brick wall. Delving further into the account settings, I then looked at the 'MFA Mode' and the 'Authenticator app' option. There was the 'secret key'! I copied that key into my phone authenticator app, and finally managed to complete the deletion of that alias! Going back into my current Zoho account, I then added that alias - success! The cautionary tale is: Never abandon a Zoho Mail account if you've attached any own domain aliases to it! The happy ending? Well, apart from finally solving the alias problem, I now also had full access to that 2012 account - and that account has 40GB of storage (basic plan of 5GB _plus_ 'Add-on alloted' of 35GB) _and_ 25 licences! Now, I need to figure out a use for that old account!