"Most of the time, your struggle for high efficiencies is taking you in the opposite direction of your goal."

Operational measurements are "throughput, inventory and operational expenses" and "operational expense is all the money the system spends to turn inventory to throughput"

"We have a heck of a problem meeting shipping dates"

Four ranks of priority. Hot, Very Hot, Red Hot and.... Do it now :-)

Time for "A Process of Ongoing Improvement". It has been a while :-)