Harry Perkin
@harrytideconnects.bsky.social
Customer Success Manager at TIDE - eCommerce Automation Experts
Looking for great conversations about the tech world.
https://www.linkedin.com/in/henryperkin/
Looking for great conversations about the tech world.
https://www.linkedin.com/in/henryperkin/
First day at work in 2026. Aiming for big things this year, for me and for the company.
January 5, 2026 at 7:53 AM
First day at work in 2026. Aiming for big things this year, for me and for the company.
@mjwhansen.com Hi Michele, really enjoyed listening to your thoughts on the recent OKIP. As it happens, I've resolved to focus on improving my Discovery skills in 2026, so I'm very excited to read your book soon. Best wishes!
January 1, 2026 at 11:43 PM
@mjwhansen.com Hi Michele, really enjoyed listening to your thoughts on the recent OKIP. As it happens, I've resolved to focus on improving my Discovery skills in 2026, so I'm very excited to read your book soon. Best wishes!
Any cure for finding out the great idea you felt really excited for coming up with has already being done 100 times already?
December 27, 2025 at 7:50 PM
Any cure for finding out the great idea you felt really excited for coming up with has already being done 100 times already?
New Year's resolution is to context-switch less frequently. I can feel the productivity slip away with each new email, ticket, or Slack message.
December 27, 2025 at 4:02 PM
New Year's resolution is to context-switch less frequently. I can feel the productivity slip away with each new email, ticket, or Slack message.
A year ago I lost my copy of Inspiration, but Father Christmas was kind enough to replace it yesterday. @martycagan.bsky.social
December 26, 2025 at 9:27 PM
A year ago I lost my copy of Inspiration, but Father Christmas was kind enough to replace it yesterday. @martycagan.bsky.social
Taking these days out of office to just sit and let ideas brew.
December 26, 2025 at 12:26 PM
Taking these days out of office to just sit and let ideas brew.
Happy Christmas ⛄🎁
December 26, 2025 at 12:23 PM
Happy Christmas ⛄🎁
Lucky enough to receive some great Product books this Christmas.
December 26, 2025 at 12:22 PM
Lucky enough to receive some great Product books this Christmas.
Another great read, this time by David Soskin of Cheapflights. Despite all our new technology 15 years on, the pillars of a successful online business remain much the same!
February 26, 2025 at 2:41 PM
Another great read, this time by David Soskin of Cheapflights. Despite all our new technology 15 years on, the pillars of a successful online business remain much the same!
Interested to know people's best way to "switch off" in the evenings. Is it normal to feel your brain buzzing?
February 16, 2025 at 10:55 PM
Interested to know people's best way to "switch off" in the evenings. Is it normal to feel your brain buzzing?
Harry’s Substack
harryperkin.substack.com?r=4sstmf&utm...
harryperkin.substack.com?r=4sstmf&utm...
Harry’s Substack | Harry Perkin | Substack
Documenting my professional development journey. Click to read Harry’s Substack, by Harry Perkin, a Substack publication. Launched 2 hours ago.
harryperkin.substack.com
February 16, 2025 at 4:16 PM
Harry’s Substack
harryperkin.substack.com?r=4sstmf&utm...
harryperkin.substack.com?r=4sstmf&utm...
I've started documenting my professional development journey on Substack!
I'd be so grateful if my followers would consider subscribing and joining me on this journey.
open.substack.com/pub/harryper...
I'd be so grateful if my followers would consider subscribing and joining me on this journey.
open.substack.com/pub/harryper...
Who Is Harry Perkin?
And how did he get here? Introducing my professional development blog: from Customer Success into the future!.
open.substack.com
February 16, 2025 at 2:40 PM
I've started documenting my professional development journey on Substack!
I'd be so grateful if my followers would consider subscribing and joining me on this journey.
open.substack.com/pub/harryper...
I'd be so grateful if my followers would consider subscribing and joining me on this journey.
open.substack.com/pub/harryper...
Back a TIDEConnects after a lovely paternity leave. Time to be successful at Customer Success!
February 3, 2025 at 10:51 AM
Back a TIDEConnects after a lovely paternity leave. Time to be successful at Customer Success!
Question to the technical product managers out there: if you had to perfect one element of a PRD, what would it be?
January 28, 2025 at 12:54 AM
Question to the technical product managers out there: if you had to perfect one element of a PRD, what would it be?
Every day that I take discovery calls, I'm uncovering what value outcomes each customer wants to achieve.
January 28, 2025 at 12:50 AM
Every day that I take discovery calls, I'm uncovering what value outcomes each customer wants to achieve.
Even in Customer Success there are plenty of opportunities for good PM skills, like customer advocacy, writing stories, customer interview, etc
January 28, 2025 at 12:48 AM
Even in Customer Success there are plenty of opportunities for good PM skills, like customer advocacy, writing stories, customer interview, etc
Miro remains my go-to app for planning, note-taking, record keeping, and designing/wireframing. It's so smooth and feature-rich!
January 26, 2025 at 1:05 AM
Miro remains my go-to app for planning, note-taking, record keeping, and designing/wireframing. It's so smooth and feature-rich!
Learning the difference between Outputs and Outcomes with technical products was an awakening.
January 23, 2025 at 7:16 PM
Learning the difference between Outputs and Outcomes with technical products was an awakening.
Looking for advice: what's the best way to request minor updates (changing button locations, fixing typos) from developers without adding loads of tickets to the backlog?
January 23, 2025 at 6:45 PM
Looking for advice: what's the best way to request minor updates (changing button locations, fixing typos) from developers without adding loads of tickets to the backlog?
As my paternity leave winds down and I return to work, I'd like to wind up to some more microblogging on BlueSky #newyearsresolution
January 22, 2025 at 5:52 PM
As my paternity leave winds down and I return to work, I'd like to wind up to some more microblogging on BlueSky #newyearsresolution
@martycagan.bsky.social great to have on you Bluesky sir!
December 4, 2024 at 7:41 PM
@martycagan.bsky.social great to have on you Bluesky sir!
Some bedtime reading. #alwayslearning
November 27, 2024 at 10:17 PM
Some bedtime reading. #alwayslearning
Living between the customer's world and the engineer's world certainly is interesting. Sometimes convincing the engineers of the customer's requirement is an exercise is persuasion.
November 27, 2024 at 4:38 PM
Living between the customer's world and the engineer's world certainly is interesting. Sometimes convincing the engineers of the customer's requirement is an exercise is persuasion.
As I continue to learn what a PM does, I've made sure to adopt PM principles more and more in my CS work, even just to practice.
Each feature request is a user story, with success metrics, wireframes. The aim is that my colleagues all understand the need and the goal.
Each feature request is a user story, with success metrics, wireframes. The aim is that my colleagues all understand the need and the goal.
November 27, 2024 at 4:35 PM
As I continue to learn what a PM does, I've made sure to adopt PM principles more and more in my CS work, even just to practice.
Each feature request is a user story, with success metrics, wireframes. The aim is that my colleagues all understand the need and the goal.
Each feature request is a user story, with success metrics, wireframes. The aim is that my colleagues all understand the need and the goal.
At TIDEConnects I wear many hats as part of my CS role: sales, consultant, technical writer, the list goes.
What I like most is to work with customers to solve their business problems. Most often this manifests as relaying their needs to the engineers.
What I like most is to work with customers to solve their business problems. Most often this manifests as relaying their needs to the engineers.
November 27, 2024 at 4:32 PM
At TIDEConnects I wear many hats as part of my CS role: sales, consultant, technical writer, the list goes.
What I like most is to work with customers to solve their business problems. Most often this manifests as relaying their needs to the engineers.
What I like most is to work with customers to solve their business problems. Most often this manifests as relaying their needs to the engineers.