Heidi Craun
@heidicraun.bsky.social
Social Justice Advocacy | Startups | Customer Experience Leadership | Ethical Entrepreneurship | Inclusive Community Building | Writing
Currently VP of CX at Blumira, helping growing organizations prevent, detect, & respond to cybersecurity threats.
Currently VP of CX at Blumira, helping growing organizations prevent, detect, & respond to cybersecurity threats.
There’s one phrase I don’t allow in my #CX teams: “Sorry for the inconvenience.” It’s filler. Lazy. It says, “I can’t be bothered to acknowledge and name how this problem impacted you, but I’m supposed to make you feel better.”
But I now see I was wrong. There’s a situation in which the phrase is 🤌
But I now see I was wrong. There’s a situation in which the phrase is 🤌
December 5, 2024 at 1:39 PM
There’s one phrase I don’t allow in my #CX teams: “Sorry for the inconvenience.” It’s filler. Lazy. It says, “I can’t be bothered to acknowledge and name how this problem impacted you, but I’m supposed to make you feel better.”
But I now see I was wrong. There’s a situation in which the phrase is 🤌
But I now see I was wrong. There’s a situation in which the phrase is 🤌