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Hi Danie,

No problem at all. I completely understand your frustrations, I am happy to chat over DMs if you want to let me know which approach you would like us to take next. I will be feeding back to the team your feelings on this matter.

Thanks, Emma.

Hi Danie, this was done in error whilst going through mentions and immediately undone - hence why you were able to tag us.

Please let us know if you would like our team to reach out to you again, as mentioned we are keen to resolve this.

Thanks.

Hi both, as mentioned this done in error and immediately undone whilst going through mentions.

Our customer care team reached out to Danie, however if you still feel this is not resolved or would like further help then we are more than happy to reach out again.

Please let us know.

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Hi Danie, we're so sorry to hear this. This is unacceptable and definitely not the experience we want any student or parent to go through. Can you please DM us your son's student ID and I'll get this escalated ASAP. Apologies again.