Lightnews — Scholar-powered news

Ivan Kotzev

@ivankotzev.bsky.social

Wishing our colleagues, clients, friends and partners around the world a wonderful holiday season and a very Happy New Year! 🎄🎁🍾☃️❄️

December 23, 2025 at 4:37 PM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks Movate for the #AIEnablement briefing & demos today. Highlights include #Movate Rise Foundry for enterprise #AI foundation and AI value extraction, automated data processing with custom architecture, proprietary data transformation stack, data & AI co-creation CoEs.

@nhinsight.bsky.social

December 19, 2025 at 2:06 PM

Ivan Kotzev

@ivankotzev.bsky.social

Concentrix awarded #CXServices contract by VodafoneThree for 400 agents based in the U.K.

@nhinsight.bsky.social

www.vodafone.co.uk/newscentre/p...

VodafoneThree brings customer facing jobs back to the UK

VodafoneThree is bringing 400 customer contact jobs back to the UK, marking biggest recruitment drive for VodafoneThree brands prior to, and since, the merger.

www.vodafone.co.uk

December 18, 2025 at 10:42 PM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks TP for the #AIEnablement briefing. Highlights include crowdsource platform with performance-based pricing, data annotation QC and governance expertise, diverse client portfolio beyond hyperscalers, field data collection, and decisioning analytics and #agenticAI enablement.

December 18, 2025 at 7:52 PM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks TELUS Digital for the #AIEnablement briefing with strengths in IP (post-training data generation platform), high-context data annotation, field ops, off-the-shelf datasets, policy enforcement in trust and safety, reinforced learning for #agenticAI, and enablement of #frontierAI and #AGI.

December 18, 2025 at 4:43 PM

Ivan Kotzev

@ivankotzev.bsky.social

Konecta partners with SPEEX for German language #CXServices delivery from #Kosovo

@nhinsight.bsky.social

www.speeex.com/blog/speeex-...

SPEEEX and Konecta forge strategic partnership to deliver cutting-edge nearshore multilingual CX and digital services across DACH and Europe from Kosova

Read our latest blog

www.speeex.com

December 18, 2025 at 11:14 AM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks Alorica for the #AIEnablement services briefing and for showcasing capabilities in recruiting and training human #AI trainers, extensive data validation experience, specialized service lines, and domain-specific work with close integration with the trust and safety

@nhinsight.bsky.social

December 17, 2025 at 4:59 PM

Ivan Kotzev

@ivankotzev.bsky.social

Sutherland partners with ComplyAdvantage for #AI platforms for financial crime prevention, risk monitoring, and compliance

#Banking #AML #fraudprevention #fincrime @nhinsight.bsky.social

www.sutherlandglobal.com/about-us/lat...

Sutherland and ComplyAdvantage Launch AI-Native "Unified FinCrime Compliance" Solution to Combat Sophisticated, Next Generation Financial Crime

New partnership merges Sutherland’s AI-native FinCrime expertise with ComplyAdvantage’s Mesh Risk Intelligence to deliver an integrated, modular AI-powered ecosystem for Fraud, AML, Risk and Transacti...

www.sutherlandglobal.com

December 17, 2025 at 12:39 PM

Ivan Kotzev

@ivankotzev.bsky.social

Konecta partners with Centra Technologies for IT services and digital infrastructure integration in #Egypt

konecta.com/news-insight...

Konecta and Centra Technologies sign strategic partnership to advance Egypt’s digital Transformation Agenda

konecta.com

December 17, 2025 at 12:20 PM

Ivan Kotzev

@ivankotzev.bsky.social

Capita awarded several #CXServices contract extensions in #Ireland for €15m in retail, utilities, telecom, publishing

@nhinsight.bsky.social

www.capita.com/news/capita-...

Capita strengthens partnerships with leading brands in Ireland

Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.

www.capita.com

December 16, 2025 at 1:51 PM

Ivan Kotzev

@ivankotzev.bsky.social

Spain approves new customer service law addressing average response time (3 min), automated care, claims handling time, spam calls, and fake online reviews

#CXServices #CustomerService #Spain @nhinsight.bsky.social

elpais.com/sociedad/202...

El Congreso aprueba definitivamente la ley que pone fin a las llamadas ‘spam’ y a las esperas eternas al teléfono

La norma limita los contestadores automáticos y obliga a las empresas a avisar antes de renovar suscripciones en internet

elpais.com

December 16, 2025 at 11:16 AM

Ivan Kotzev

@ivankotzev.bsky.social

TELUS Digital partners with Qohash for advanced data security integrated with Fuel iX

www.telus.com/en/about/new...

TELUS partners with Qohash to bring advanced data security to Fuel iX™

Integration of Qohash's data protection technology will enable safe and secure AI innovation for enterprises, leveraging TELUS’ Sovereign AI Factory – Canada's fastest and most powerful supercomputer

www.telus.com

December 15, 2025 at 7:43 PM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks Alorica for the #evoAI and #ReVoLT demos for real time dynamic AI training simulations with custom personas and scenarios, customer-facing natural language #ConversationalAI, and real time voice #machinetranslation.

@nhinsight.bsky.social

www.alorica.com/news/detail/...

Alorica Unveils Advanced Conversational AI evoAI™

 This award-winning technology propels the customer journey, seamlessly integrating AI + human expertise to deliver quantifiable business transformation results IRVINE, Calif., April 10, 202...

www.alorica.com

December 12, 2025 at 6:40 PM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks Concentrix for the #AIEnablement briefing. Highlights include: use of the scale of CX resources for data annotation, strong RLHF and SFT practice, expertise in trust & safety product development, work in robotics, academy for #AI talent upskilling, deep QA governance.

@nhinsight.bsky.social

December 12, 2025 at 4:12 PM

Ivan Kotzev

@ivankotzev.bsky.social

Movate acquires Solomo, a data services, automation, and #Salesforce integrator, specialized in #healthcare

#MergersandAcquisitions @nhinsight.bsky.social

www.movate.com/movate-acqui...

Movate Acquires Solomo to Strengthen Salesforce and AI Capabilities in Healthcare - Movate

Plano & Southlake, TEXAS – December 12, 2025 Movate, a global leader in digital technology and customer experience (CX) services, today announced the acquisition of Solomo, a premier Salesforce, data ...

www.movate.com

December 12, 2025 at 10:10 AM

Ivan Kotzev

@ivankotzev.bsky.social

Thanks Tech Mahindra for the #AIEnablement Services briefing. Strengths include specialized #GenAI services, proprietary crowd platform, data labeling & RLHF platform, GenAI academy tool, partner network, including academia (Mahindra University). TechM developed the Indus and Sahabat sovereign #LLMs

December 11, 2025 at 11:38 AM

Ivan Kotzev

@ivankotzev.bsky.social

A new @nhinsight.bsky.social Vendor Evaluation & Assessment Tool (NEAT) by John Laherty analyzes the performance of vendors offering advanced #digitalworkplace services:

sowo.kr/yLB0HL2W

#Digital #AI #DWS

December 10, 2025 at 4:32 PM

Ivan Kotzev

@ivankotzev.bsky.social

IGT Solutions acquires Yexle, an Appian low-code automation provider. Yexle has presence in the U.K., U.S., Canada, Australia, and India

#ITServices #ProcessOrchestration #AI @nhinsight.bsky.social

www.igtsolutions.com/media/press-...

IGT Solutions Acquires Yexle Limited to Strengthen Its AI-Driven Transformation Capabilities

Press ReleaseIGT Solutions Acquires Yexle Limited to Strengthen Its AI-Driven Transformation Capabilities [London, UK, December 9, 2025] - IGT Solutions, an EQT Group company and a leading provider ...

www.igtsolutions.com

December 9, 2025 at 8:39 PM

Ivan Kotzev

@ivankotzev.bsky.social

Launching a new #NelsonHall project: "AI Enablement Services".

Vendors can reach out directly to consider project participation.

#AIEnablement #GenAI #AgenticAI #DataServices #AItraining
@nhinsight.bsky.social

December 5, 2025 at 4:22 PM

Ivan Kotzev

@ivankotzev.bsky.social

Capita awarded a 3-year, £33m #CXServices contract extension by a U.K. financial services provider

@nhinsight.bsky.social

www.capita.co.uk/news/capita-...

Capita secures £33m contract extension with a leading UK financial services provider to support customers

Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.

www.capita.co.uk

December 2, 2025 at 3:50 PM

Ivan Kotzev

@ivankotzev.bsky.social

Konecta opens 250 people #CXServices site in #Campeche, Mexico

@nhinsight.bsky.social

konecta.com/news-insight...

Konecta opens new operations hub in Campeche, Mexico

Konecta strengthens its Mexico presence by opening a strategic operations hub in Campeche. The new facility drives local talent development and specialized customer experience services.

konecta.com

December 2, 2025 at 11:32 AM

Ivan Kotzev

@ivankotzev.bsky.social

New WNS #CXTransformation profile. Clients looking for a #CXServices vendor with deep CX #analytics capability, investments in #GenAI-enabled research & knowledge management, and a strong sector-specific automation stack, should consider this profile

reimagine.nelson-hall.com/reports/828966