When technology is trying to help… but absolutely isn’t. 😂🎙️

One minute, you’re making a solid point. The next? Accidental fireworks. 🎆

Some features sound like good ideas until you can’t turn them off. Can we please get a big, obvious toggle for this?

📹 Want more #bloopers? Let me know!

Not every customer is ‘always right’, but every customer deserves to feel heard. CX teams should be empowered to push back when needed. Agree or disagree?

#CX #CustomerExperience #CustomerSuccess #AI #SupportOps

"I want you to feel like you talked to someone on your team, not just a random support rep." – Priscilla Brooke

Great support isn’t just about answers—it should feel simple, personal, and effortless.

Watch the full conversation: buff.ly/fzFvUrG
#LiveChatWithJenWeaver #CX #CustomerSupport

Great customer support leaders don’t just solve problems. They prevent them! The best teams aren’t stuck reacting, they’re building systems that make support smarter and customers happier. What’s one change that made a lasting impact on your team? #CustomerSupport #CX #SupportOps

Bad CSAT? I’ve been there. That sinking feeling when a customer isn’t happy— it’s rough. But after answering nearly 10,000 messages, I know this: one bad score doesn’t define you. You did your best. Now, move on. 💪 #CustomerSupport #CSAT #YouDidYourBest

Keeping your support team human, helpful & on-brand isn’t easy.

This week, 🎙️ Priscilla Brooke, Head of Podcaster Success at Buzzsprout, shares her game-changing Tone Document that keeps support consistent & customer-friendly.

🔊 Listen now: buff.ly/DiKbdDM

"If we take a step back and reflect on how we’re spending our time, we can remove ourselves from the hamster wheel." – Steph Hardy, Customer Solutions Engineer

When was the last time your team stepped back to rethink how you work? #LiveChatWithJenWeaver #CX #CustomerExperience #SupportOps

Not every customer is ‘always right’, but every customer deserves to feel heard. CX teams should be empowered to push back when needed. Agree or disagree?

#CX #CustomerExperience #CustomerSuccess #AI #SupportOps

What if CX teams worked like product teams?🤔 💭

Steph Hardy at Guru was over endless emails, meetings, and firefighting. So she borrowed from engineering and brought #Agile sprints to #CX. The result: Less busywork. Happier Customers.

See how she made it happen: youtu.be/hZA-8oqId9I?...

It's SNOWING!

The 47th president proudly spoke against trans people and anti-racism in his inauguration speech: people will now feel more empowered to spew hate.

If you manage support, marketing, trust & safety, etc. create a playbook NOW to support & empower your team to respond to hateful customers.

🧵

The new issue of Professional Helpers is out! I love this newsletter for job seekers.

Also note: reach out to Ashley to take advantage of her offer to make video intros for job seekers.

My brand-new customer support podcast about tactics and tools is up! Look for a new one every two weeks as we go into 2025.

Cloudy skies make for the best sunsets!

Your weekly beach minute (or two).