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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

Thanks mate!

Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

I show that while there is only one question on the form that a person might answer differently in-person as opposed to online (and without assistance), it is a very important one, and one which is important in determining the level of support they receive from the state.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

While many questions are the same regardless of the platform through which we encounter the question, it's not true for all questions. In this paper, I use the example of the Job Seeker Snapshot to explore how answers can differ depending on who is there to help you provide them.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

As I argue in this paper, the shift to technology-generated interactions with the state can generate additional administrative burdens, and it can change the way we respond to some questions.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

The answer I give in the paper is that increasingly it is citizens doing the administrative work that was previously done by the state (and also us as customers that are doing the work for private enterprises as well).

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 28

My newest paper in the Journal of Social Welfare and Family Law asks a simple question - how is administrative work shifting as we move towards technology-generated interactions, where there is no one around to help us through administrative processes?
www.tandfonline.com/doi/full/10....

Citizens putting in the work: how administrative work is shifting in the digital welfare state

Current sorting practices in the provision of welfare, used in processes like categorising welfare recipients into cohorts for activation policies, rely on the data inputted into the system. With t...

www.tandfonline.com

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Reposted by Jeremiah Brown

Power to Persuade @powertopersuade.bsky.social · Jul 24

In today's post @danielcaseycbr.bsky.social explores how government communicated internally about the lessons to be learned from Robodebt.
www.powertopersuade.org.au/blog/learnin...

Could it happen to us? Government approaches to learning from the Robodebt crisis — Power to Persuade

The literature on policy diffusion is replete with examples, theories and frameworks about how ‘good’ policy travels. Many industries (such as healthcare and air transport) are built around learning f...

www.powertopersuade.org.au

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

I had a paper that came out at the start of the year looking at administrative burden as a constraint on freedom that I think is useful for thinking about what’s going on in this space - it’s the deliberate restriction of citizens being able to exercise their rights.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

Yeah, that’s definitely what Don highlights in his recent writing on what’s happening (which I think was the basis for some of Oliver’s segment).

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

It’s such a fascinating space at the moment, and in the context of our continual shift towards a digital welfare state it’s also getting harder for service users to see a real person to talk through things when they go wrong, which is about to happen a lot in the U.S.!

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

I haven’t had a chance to watch it yet but I’ve seen Don Moynihan talking about it a bit.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

To put it bluntly, the project is an attempt to understand why some paperwork sucks, and how it could be better. I look forward to sharing more work from the project soon and unpacking why some forms are so bloody frustrating...

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

This work is part of a larger project which looks at the mechanisms that can make administrative documentation hard to interact with. I've been trying to take a very granular approach to different documentation to identify exactly where things go wrong, and how they can go wrong.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

It is a particularly striking example of where behavioural insights have been applied in a subtle manner to produce an outcome, with little consideration of the harm that might occur by doing so. It shows us how subtle choices matter.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

As I argue in the paper, the techniques used to generate this particular response were harmful to the economic dignity of the people who received this letter, and framed them in a negative light.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

In the paper I examine how the initial Robodebt correspondence letter was designed using behavioural insights to produce a particular response - to get people to accept the debt - in an application of clawback logic.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

This is a paper about why policy design choices matter, and about how subtle design choices - really specific choices about which words to use - can be deeply harmful.

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Jeremiah Brown @jeremiahtbrown.bsky.social · Jul 4

Excited to finally have some time to share my recent paper in the Australian Journal of Political Science - Administrative burdens, behavioural insights and economic dignity: the case of Robodebt.

www.tandfonline.com/doi/full/10....

Administrative burdens, behavioural insights and economic dignity: the case of Robodebt

This paper uses the concepts of administrative burden and economic dignity to understand the harms imposed on welfare recipients from the application of behavioural insights in the initial correspo...

www.tandfonline.com

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Reposted by Jeremiah Brown

Australian Journal of Public Administration @ausjpa.bsky.social · Mar 26

👉 Is it possible to theorise #AdministrativeBurdens as constraints on freedom through the lens of the #CapabilitiesApproach ❓

Ellie Malbon & @jeremiahtbrown.bsky.social show how subtle barriers can constrain the ability of citizens to realise their rights 👇

doi.org/10.1111/1467...

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Reposted by Jeremiah Brown

Sophie Yates @sophieyates.bsky.social · Feb 26

Now free access in the journal where she contributed so much, our tribute to Gemma - with
@hdicko.bsky.social, @jeremiahtbrown.bsky.social, Ellie Malbon onlinelibrary.wiley.com/doi/10.1111/...

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Reposted by Jeremiah Brown

Australian Journal of Public Administration @ausjpa.bsky.social · Feb 25

🌹 Gemma Carey, a valued author & a member of our Editorial Board, passed away on 17 November 2024.

@hdicko.bsky.social, @sophieyates.bsky.social, @jeremiahtbrown.bsky.social & Eleanor Malbon reflect on her academic work & engagement in public discussion on social justice👇

doi.org/10.1111/1467...

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Reposted by Jeremiah Brown

Australian Journal of Public Administration @ausjpa.bsky.social · Dec 23

📣🆕Early View❗️

🎅Are you looking for a Season's reading❓

@jeremiahtbrown.bsky.social & Ellie Malbon study the relationship between administrative burden and the Capabilities Approach to human freedom👇

doi.org/10.1111/1467...

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Jeremiah Brown @jeremiahtbrown.bsky.social · Dec 18

It’s exciting to have people engaging with this piece of work!

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Reposted by Jeremiah Brown

Sandra Newman @sannewman.bsky.social · Dec 9

Must have been a real mindfuck living in the B.C. times and not knowing what the years were counting down to.

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