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jessicagillooly.bsky.social
Jessica Gillooly
@jessicagillooly.bsky.social
200 followers 28 following 13 posts
Assistant Professor at Suffolk University; Sociologist studying the 911 system #goblue
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Reposted by Jessica Gillooly
um-psc.bsky.social
UM Population Studies Center @um-psc.bsky.social · May 21
As a leading expert on 911 responses, PSC alum @jessicagillooly.bsky.social is helping to shape the development of alternative response systems in American cities. ICYMI, her work is featured in @umfordschool.bsky.social's State & Hill: fordschool.umich.edu/news/2025/je...
Jessica Gillooly helps cities reimagine 911 responses
Sociologist Jessica Gillooly (PhD ’20) has used her deep knowledge of call taking and dispatching, along with some compelling new theoretical ideas, to become one of the leading experts on this issue....
fordschool.umich.edu
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · May 1
Appreciate my work on 911 being featured in State & Hill @umfordschool.bsky.social
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Lastly, resharing my podcast episode with host Seth Gershenson about my Vernon Memorial Award-winning article on the important role that 911 call centers play in shaping police behavior at the scene.
21. 911 Call Centers
JPAM's Closer Look · Episode
open.spotify.com
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Tucson
NYU – Reimagining Public Safety
www.safetyreimagined.org
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Denver
NYU – Reimagining Public Safety
www.safetyreimagined.org
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Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
San Francisco
NYU – Reimagining Public Safety
www.safetyreimagined.org
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Resharing reports I worked on with the @policingproject.bsky.social about alternative response in San Francisco, Denver, and Tucson—now on Bluesky since I'm making the switch from Twitter. Important lessons on reducing police involvement in crisis response!
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Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Check out my study in @CPPJournal
that shines light on a previously overlooked 911 call-taker function—risk appraisal—by showing how the call-taker in the Henry Louis Gates Jr. arrest played a pivotal role in escalating caller uncertainty.
How 911 callers and call‐takers impact police encounters with the public: The case of the Henry Louis Gates Jr. arrest
Research Summary The Henry Louis Gates Jr. arrest provides an illuminating case study to show how the omission of dispatch in police reform conversations limits our understanding of police officer a.....
onlinelibrary.wiley.com
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Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
Emergencies don’t follow a script. That’s why excellent 911 call-taking requires the ability to improvise. Read my article on collaborative gatekeeping to learn how agencies can better prepare call-takers to navigate ambiguity over the phone.
Collaborative gatekeeping: Consensus-seeking practices among emergency call-takers
Abstract. The police are involved in many aspects of social life in the US, and much of their involvement stems from the emergency call-for-service system.
academic.oup.com
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
📢 Sharing my pub in JPAM. I use an IV approach to show how 911 call-takers affect policing.
“Lights and Sirens”: Variation in 911 Call‐Taker Risk Appraisal and its Effects on Police Officer Perceptions at the Scene
Until now, 911 dispatch centers largely have been the “black box” of the criminal justice system. This article opens that black box. It documents systematically a new mechanism in the policing proces...
onlinelibrary.wiley.com
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jessicagillooly.bsky.social
Jessica Gillooly @jessicagillooly.bsky.social · Feb 7
As I move to Bluesky, I'm reposting some work ICYMI.

Why is the police role so broad in the US [email protected] and I argue that it's a story about an out-of-control call-for-service system; a Frankenstein’s monster that took on a life of its own and eventually came back to haunt us.
How the Public Became the Caller: The Emergence of Reactive Policing, 1880–1970 | Law & Social Inquiry | Cambridge Core
How the Public Became the Caller: The Emergence of Reactive Policing, 1880–1970 - Volume 49 Issue 4
www.cambridge.org
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Reposted by Jessica Gillooly
nytimes.com
The New York Times @nytimes.com · Dec 5
Breaking News: The Memphis police used excessive force and treated Black people more harshly than white people, the Justice Department found.
Memphis Police Used Excessive Force and Discriminated Against Black Residents, Justice Dept. Finds
The Police Department had been under scrutiny since January 2023, when officers fatally beat Tyre Nichols, a 29-year-old Black man, after pulling him over on his way home from work.
www.nytimes.com
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Jessica Gillooly @jessicagillooly.bsky.social · Nov 22
@appam.bsky.social
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Jessica Gillooly @jessicagillooly.bsky.social · Nov 22
APPAM 2024
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Jessica Gillooly @jessicagillooly.bsky.social · Nov 8
📢 Emergencies don’t follow a script. That’s why excellent 911 call-taking requires the ability to improvise. Read my new article on collaborative gatekeeping to learn how agencies can better prepare call-takers to navigate ambiguity over the phone. doi.org/10.1093/poli...
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