Jordan Novet
@jordannovet.bsky.social
3K followers 350 following 670 posts
Technology reporter @cnbc.com in San Francisco. [email protected]
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jordannovet.bsky.social
"Almost every company in our survey (99%) reported financial losses from AI-related risks ... . On average, the financial loss to companies that have experienced risks is ... an estimated total loss of US$4.3 billion across the 975 respondents" www.ey.com/en_gl/insigh...
How responsible AI translates investment into impact
Explore the ways in which responsible AI converts investment into meaningful impact.
www.ey.com
jordannovet.bsky.social
"We face challenges with non-text data (embedded tables and spreadsheets), accuracy evaluation methods, and currently lag behind competitors in conversational experience that customers seem to be delighted with." -Amazon on the Q Business assistant, March 2025 www.businessinsider.com/amazon-q-sig...
Amazon internal review found its AI tool Q fell 'significantly' behind rivals on accuracy in its first year
Amazon's AI productivity tool Q Business faced significant accuracy challenges in its first year, leading to customer complaints and service updates.
www.businessinsider.com
jordannovet.bsky.social
"Other Samsung group companies, including Samsung SDS Co., Samsung C&T Corp. and Samsung Heavy Industries Co., will also partner with OpenAI to explore future technologies. Those include floating data centers and collaboration in data center design." www.bloomberg.com/news/article...
Samsung, SK Hynix Ink Deal to Supply Gear to OpenAI’s Stargate
Samsung Electronics Co. and SK Hynix Inc. shares rose to their highest in years after South Korea’s largest companies forged initial agreements to supply chips to OpenAI’s Stargate project, reinforcin...
www.bloomberg.com
jordannovet.bsky.social
"Many firms aren’t replacing workers who quit or retire because they’re paralyzed by the uncertainty around President Donald Trump’s trade policies, said Michael Hicks, an economics professor at Ball State University in Indiana and director of its Center for Business and Economic Research."
jessefelder.bsky.social
‘The “low-hire, low-fire” US labor market is leaving millions on the outside looking in.’ www.bloomberg.com/news/feature...
jordannovet.bsky.social
hmm
edzitron.com
Even Microsoft is failing at AI. I can exclusively report that in August, Microsoft had 8 million active paying licenses for Microsoft 365 Copilot, a product with 440 Million customers. Even if they have 4 million inactive ones, that's a 2.72% conversion rate.
www.wheresyoured.at/the-case-aga...
Even Microsoft Is Failing At AI, With Only 8 Million Active Paying Microsoft 365 Copilot Subscribers Out Of 440 Million+ Users
Before I go any further, let’s establish some facts:

In its last quarterly earnings, Microsoft made $33.1 billion in revenue in its Productivity and Business Processes segment, which includes Microsoft 365 (Word, Excel, PowerPoint, and so on), LinkedIn, its “Dynamics” business products, and its lucrative Microsoft 365 commercial division.
As of January 2024, Microsoft’s Office 365 commercial seats grew to 400 million paying subscribers, and The Information reported in September 2024 that these had reached 440 million.
Organizations generally pay for a particular SKU (product code) that includes a series of different pieces of software, accessing things like Word, Excel, PowerPoint, SharePoint (an internal document management system) and other business apps.
Microsoft offers two SKUs for Copilot for commercial users — a free one called “Copilot Chat,” and “Microsoft 365 Copilot,” a $30-a-month subscription, paid annually, on top of your Microsoft 365 subscription.
All of this is to say that Microsoft has one of the largest commercial software empires in history, thousands (if not tens of thousands) of salespeople, and thousands of companies that literally sell Microsoft services for a living.

And it can’t sell AI.

A source that has seen materials related to sales has confirmed that, as of August 2025, Microsoft has around eight million active licensed users of Microsoft 365 Copilot, amounting to a 1.81% conversion rate across the 440 million Microsoft 365 subscribers.

This would amount to, if each of these users paid annually at the full rate of $30-a-month, to about $2.88 billion in annual revenue for a product category that makes $33 billion a fucking quarter.

And I must be clear, I am 100% sure these users aren’t all paying $30 a month.

The Information reported a few weeks ago that Microsoft has been “reducing the software’s price with more generous discounts on the AI features, according to customers and salespeople,” heavily suggesting discounts had already been happening. Enterprise software is traditionally sold at a discount anyway — or, put a different way, with bulk pricing for those who sign up a bunch of users at once. 

In fact, I’ve found evidence that it’s been doing this a while, with a 15% discount on annual Microsoft 365 Copilot subscriptions for orders of 10-to-300 seats mentioned by an IT consultant back in late 2024, and another that’s currently running through September 30, 2025 through Microsoft’s Cloud Solution Provider program, with up to 2400 licenses discounted if you pay upfront for the year. Microsoft seems to do this a lot, as I found another example of an offer that ran from January 1 2025 through March 31 2025.

An “active” user is someone who has taken one action on Copilot in any Microsoft 365 app in the space of 28 days.

Now, I know. That word, active. Maybe you’re thinking “Ed, this is like the gym model! There are unpaid licenses that Microsoft is getting paid for!” 

Fine! Let’s assume that Microsoft also has, based on research that suggests this is the case for all software companies, another 50% — four million — of paid Copilot licenses that aren’t being used.

That still makes this 12 million users, which is still a putrid 2.72% conversion rate.

So, why aren’t people paying for Copilot? Let’s hear from someone who talked to The Information:

“It’s easy for an employee to say, ‘Yes, this will help me,’ but hard to quantify how. And if they can’t quantify how it’ll help them … it’s not going to be a long discussion” over whether the software is worth paying for, Thompson said.
Microsoft 365 Copilot has been such a disaster that Microsoft will now integrate Anthropic’s models in an attempt and make them better.
jordannovet.bsky.social
yeah credit goes to Om!
jordannovet.bsky.social
"Thawing permafrost is thought to have exposed sulfide minerals to weathering, delivering iron and other potentially toxic metals to aquatic ecosystems."
jordannovet.bsky.social
"The streams of Alaska’s Brooks Range lie within a vast (~14M ha) tract of protected
wilderness and have long supported both resident and anadromous fish. However,
dozens of historically clear streams have recently turned orange and turbid." www.pnas.org/doi/10.1073/...
Wild, scenic, and toxic: Recent degradation of an iconic Arctic watershed with permafrost thaw | PNAS
The streams of Alaska’s Brooks Range lie within a vast (~14M ha) tract of protected wilderness and have long supported both resident and anadromous...
www.pnas.org
jordannovet.bsky.social
try not to run dirty clothes through the dryer. it's a good idea to put them in the washer first
jordannovet.bsky.social
"Between 2018 and 2022 big tech firms hired an average of 133 graduates from four top MBA programmes. Last year they hired 50." www.economist.com/business/202...
The individual usurps the firm as the leading actor in business
The winners who take it all
www.economist.com
jordannovet.bsky.social
in 1999, Oracle employed the slogan "The Internet Changes Everything" web.archive.org/web/20030212...

on Monday, Oracle executives discussed the appointment of the company's two new CEOs on a webcast entitled "AI Changes Everything"
screenshot of Q4 webcast from Oracle. at the center is an image showing a building with a red Oracle sign near the top. In white text in the clouds there are the words "AI Changes Everything"
jordannovet.bsky.social
emerging profession: workslop cleaner
jordannovet.bsky.social
"In our time together, I hit only one roadblock: Deep into the night, when I tried to bring up politics, Johnson raised his glass and clinked it on mine. 'Sam, brother, you’ve asked a lot of great questions today,' he said. 'What’s your next one?'" www.nytimes.com/2025/09/21/m...
What Dwayne ‘the Rock’ Johnson Knows About Pain
www.nytimes.com
jordannovet.bsky.social
right - currently more curious about the "site in the Midwest"
jordannovet.bsky.social
Andi we've got to keep these computers from taking drugs